Startek Senior Executive Interview Questions, Process, and Tips

Irresponsible persons may lack accountability, discipline, or consideration for others.

• Lack of accountability for their actions

• Lack of discipline in their behavior

• Disregard for the impact of their actions on others

• Selfishness and prioritizing their own needs over responsibilities

• Inability to follow through on commitments

Escalations are customer complaints that require higher level intervention. Handling customers involves active listening, empathy, and problem-solving skills.

• Escalations occur when a customer's issue cannot be resolved by the initial point of contact.

• Handling customers involves active listening to understand their concerns.

• Empathy is important in showing customers that their concerns are being taken seriously.

• Problem-s...read more

To handle 2 customers at the same time, prioritize their needs and communicate effectively to convince them.

• Acknowledge both customers and their needs

• Prioritize urgent needs and address them first

• Communicate effectively and actively listen to their concerns

• Offer solutions that meet their needs and provide value

• Thank them for their business and follow up to ensure satisfaction