SBI Cards & Payment Services Interview Questions, Process, and Tips

Q1. Basic Details with overall experience
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Detailed discussion on Planning and RTA

VBA, Power Bi and SQL Coding

Scenarios based scripts

Q1. Situation Based Questions
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Q2. Real Time Analytical Observations and steps
Ans. 
Real-time analytical observations involve monitoring and analyzing data as it is happening to make informed decisions.
• Monitor key performance indicators in real-time

• Analyze trends and patterns to identify potential issues or opportunities

• Take immediate action based on observations to optimize performance

• Utilize advanced analytics tools for real-time data analysis

• Collaborate with team members to share insights and make
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Q1. Situation based Expertise test
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Basic Test to check grammar knowledge.

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Explain a difficult situation which you handled yourself
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Q1. Derat interview
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Q2. Training process
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How customer you handle

Q1. What is your experience
Ans. 
I have over 5 years of experience in banking and customer service roles.
• Worked as a Customer Service Representative for 3 years at XYZ Bank

• Promoted to Assistant Branch Manager at ABC Bank after 2 years

• Managed a team of Relationship Executives and achieved sales targets consistently
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Q2. What is your knowledge
Ans. 
I have a strong knowledge of banking products, services, and regulations.
• Extensive experience in retail banking operations

• In-depth knowledge of various banking products such as savings accounts, loans, and credit cards

• Familiarity with banking regulations and compliance requirements

• Ability to explain complex financial concepts to customers in a clear and concise manner
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Q1. What is axle to the bike or four wheeler
Ans. 
The axle is a central shaft that connects the wheels of a bike or four-wheeler to the frame.
• The axle provides support and allows the wheels to rotate.

• It is typically made of a strong and durable material like steel.

• The axle may have different designs depending on the type of vehicle.

• In a bike, there is usually a front axle and a rear axle.

• In a four-wheeler, there are typically two axles, one for the front wheels and on...read more
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Q2. Work experience are related questions
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Q3. What is known marchant
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A known merchant is a business or individual that is recognized and trusted for their products or services.
• A known merchant has a good reputation and is often recommended by others.

• They have a track record of providing quality products or services.

• Customers trust known merchants and are more likely to make purchases from them.

• Known merchants often have a strong online presence and positive customer reviews.

• Examples of ...read more
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Q4. WHAT IS ONBOARDING SOUND BOXX
Ans. 
Onboarding Sound Boxx is a device used for enhancing the audio experience during the onboarding process.
• Onboarding Sound Boxx is a hardware device.

• It is designed to provide high-quality audio during the onboarding process.

• It can be connected to various audio sources such as computers, smartphones, or tablets.

• The device offers customizable sound profiles to suit different onboarding scenarios.

• It can be used in training ...read more
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Q1. How many years exprience
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Q2. Hum apku yeh job q dena
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Q1. Tell about your self?
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Q2. Tell me about your previous company experience?
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Q3. Long term goal,short term goal?
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Q4. Tell me about your family?
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Q5. Salary expectation?
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