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63 SBI Cards & Payment Services Jobs

Executive - Customer Services, Non-T1 Service

0-5 years

₹ 2.4 - 5.7L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Executive - Customer Services, Non-T1 Service

SBI Cards & Payment Services

posted 3d ago

Job Description

  1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  3. Dynamic, Inclusive and Diverse team culture
  4. Gender Neutral Policy
  5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  6. Commitment to the overall development of an employee through comprehensive learning development framework
Role Purpose
Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints queries as per agreed SLAs.
Role Accountability
  1. Provide servicing to customers ensuring optimum service levels to enhance customer experience
  2. Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
  3. Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
  4. Ensure maintenance of TAT of resolution across sub-processes
  5. Ensure process documentation and compliance adherence
Measures of Success
  1. FRT(First Response Time) Rate
  2. Real time resolution rate
  3. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
  4. Process Improvement through RPA
  5. Schedule adherence
  6. AHT Productivity
  7. Process Adherence as per MOU
Technical Skills / Experience / Certifications
Knowledge of customer service processes
Competencies critical to the role
  1. Stakeholder Management
  2. Problem Solving
  3. Process Orientation
  4. Detail Orientation

Employment Type: Full Time, Permanent

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What people at SBI Cards & Payment Services are saying

4.2
 Rating based on 35 Customer Service Executive reviews

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Customer se chhut bolma

  • Salary - Bad
  • +6 more
Read 35 Customer Service Executive reviews

Customer Service Executive salary at SBI Cards & Payment Services

reported by 155 employees
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₹1.1 L/yr - ₹5.7 L/yr
13% more than the average Customer Service Executive Salary in India
View more details

What SBI Cards & Payment Services employees are saying about work life

based on 4.1k employees
54%
54%
47%
98%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

SBI Cards & Payment Services Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Cafeteria
Work From Home +6 more
View more benefits

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