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88 SBI Cards & Payment Services Jobs
Assistant Vice President - Regional Collections Manager
7-10 years
Pune
1 vacancy
Assistant Vice President - Regional Collections Manager
SBI Cards & Payment Services
posted 3hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning development framework
Role Purpose
Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors.
Role Accountability
- Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines
- Ensure adequate legal interventions on the portfolio
- Ensure various critical segments as defined by business are reviewed and performance is driven on them
- Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends
- Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
- Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
- Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
- Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct
- Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
- Ensure all customer complaints received are closed within time frame
- Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
- Ensure monthly cost provisions are reported as per timelines
- Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes
- In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers
Measures of Success
- Portfolio Coverage
- Resolution Rate
- Normalization/Roll back Rate
- Settlement waiver rate
- Absolute Recovery
- Settlement waiver rate
- Extraction Rate
- ACM CAPE
- ROR
- Regulatory Customer complaint %
- Vendor SVCL Audit adherence
- Process adherence as per MOU
Technical Skills / Experience / Certifications
Credit Card knowledge along with good understanding of Collection Processes
Competencies critical to the role
- Analytical Ability
- Stakeholder Management
- Problem Solving
- Result Orientation
- Process Orientation
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Regional Collection Manager roles with real interview advice
What people at SBI Cards & Payment Services are saying
Regional Collection Manager salary at SBI Cards & Payment Services
reported by
22
employees
with 7-20
years exp.
₹9.3
L/yr - ₹22
L/yr
18%
less
than the average Regional Collection Manager Salary in India
View more details
What SBI Cards & Payment Services employees are saying about work life
based on 4.1k employees
Strict timing
Monday to Saturday
Within city
Day Shift
SBI Cards & Payment Services Benefits
View more benefits
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