Search

Jobs

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

SBI Cards & Payment Services

Compare button icon Compare button icon Compare
3.7

based on 4.1k Reviews

Play video Play video Video summary
filter salaries All Filters

88 SBI Cards & Payment Services Jobs

Executive - Customer Services, T1 Service

SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

 · 

3.7

 based on 4.1k Reviews

0-5 years

₹ 2.4 - 5.7L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Executive - Customer Services, T1 Service

SBI Cards & Payment Services

posted 3hr ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Medical Insurance Compliance Customer Experience Management Wellness Process Improvement

+ 3 more

Job Description

  1. Provide servicing to customers ensuring optimum service levels to enhance customer experience
  2. Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
  3. Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
  4. Ensure maintenance of TAT of resolution across sub-processes
  5. Ensure process documentation and compliance adherence
Measures of Success
  1. FRT(First Response Time) Rate
  2. Real time resolution rate
  3. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
  4. Process Improvement through RPA
  5. Schedule adherence
  6. AHT Productivity
  7. Process Adherence as per MOU
Technical Skills / Experience / Certifications
Knowledge of customer service processes
Competencies critical to the role
  1. Stakeholder Management
  2. Problem Solving
  3. Process Orientation
  4. Detail Orientation

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Executive roles with real interview advice

What people at SBI Cards & Payment Services are saying

4.2
 Rating based on 35 Customer Service Executive reviews

Likes

Bad experience

Dislikes

Customer se chhut bolma

  • Salary - Bad
    • +6 more
Read 35 Customer Service Executive reviews

Customer Service Executive salary at SBI Cards & Payment Services

reported by 155 employees
₹1.1 L/yr - ₹5.7 L/yr
13% more than the average Customer Service Executive Salary in India
View more details

What SBI Cards & Payment Services employees are saying about work life

based on 4.1k employees
54%
54%
47%
98%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

SBI Cards & Payment Services Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Cafeteria
Work From Home +6 more
View more benefits

Compare SBI Cards & Payment Services with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Kotak Mahindra Bank

3.8
Compare

IndusInd Bank

3.5
Compare

Standard Chartered

3.7
Compare

American Express

4.2
Compare

RBL Bank

3.6
Compare

Yes Bank

3.7
Compare

IDFC FIRST Bank

3.9
Compare

Federal Bank

3.9
Compare

Bank of Baroda

3.6
Compare

Punjab National Bank

4.0
Compare

Canara Bank

3.4
Compare

Union Bank of India

3.9
Compare

Bank of India

3.9
Compare

State Bank of India

3.8
Compare

Bank of Maharashtra

3.4
Compare

Central Bank of India

3.8
Compare

Axis Direct

3.8
Compare

Similar Jobs for you

Customer Service Executive at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Chennai

0-5 Yrs

₹ 3-4 LPA

Customer Service Executive at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Gurgaon / Gurugram

0-5 Yrs

₹ 3-4 LPA

Senior Executive at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Gurgaon / Gurugram

2-5 Yrs

₹ 4-8 LPA

Deputy Manager at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Mumbai

2-8 Yrs

₹ 4-10 LPA

Assistant Manager at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Pune

2-8 Yrs

₹ 4-10 LPA

Assistant Manager at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Jaipur

2-8 Yrs

₹ 4-10 LPA

Customer Service Executive at Wipro

Kolkata, Mohali + 7

0-5 Yrs

₹ 2.25-4 LPA

Senior Customer Service Executive at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Gurgaon / Gurugram

2-5 Yrs

₹ 4-7 LPA

Customer Service Associate at IntouchCX

Panch Mahals

2-4 Yrs

₹ 4-6 LPA

Customer Service Associate at IntouchCX

Valsad

2-4 Yrs

₹ 4-6 LPA

Executive - Customer Services, T1 Service

0-5 Yrs

Chennai

19hr ago·via naukri.com

Executive - Customer Services, Non-T1 Service

0-5 Yrs

Chennai

19hr ago·via naukri.com

Assistant Vice President - Regional Collections Manager

7-10 Yrs

Pune

19hr ago·via naukri.com

Vice President

14-20 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Assistant Vice President - Compute & Storage project

5-8 Yrs

Gurgaon / Gurugram

2d ago·via naukri.com

Assistant Manager - Agency Management, Recoveries North

9-13 Yrs

New Delhi

2d ago·via naukri.com

Senior Manager - Portfolio Strategy

4-7 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com

Senior Executive - Invoice Scrutiny & SLA Management

1-4 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com

Assistant Manager - Agency Management, Recoveries West

9-13 Yrs

Mumbai

3d ago·via naukri.com

Assistant Vice President - Lead, Sales Compliance

6-12 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com
More about working at SBI Cards & Payment Services

Jobs from Similar Companies

Sbi Cards And Payment Services Jobs by Locations

Sbi Cards And Payment Services Jobs by Designations

write
Share an Interview