SBI Cards & Payment Services Customer Support Associate Interview Questions and Answers

Q1. Tell me about yourself
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Q2. What is about your abilities
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve customer issues

• Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
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Q1. Tell me about ur self
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Q2. Pick up a topic and speak 1 min
Ans. 
The importance of effective communication in customer service
• Clear and concise communication helps in understanding customer needs

• Active listening shows empathy and builds rapport with customers

• Timely responses and follow-ups demonstrate professionalism

• Language and tone should be appropriate for the situation

• Feedback from customers can help improve communication strategies
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Quant, GK , Reasoning & English for 40 marks.

Q1. Introduce yourself, What is Mutual Fund, how many mutual funds are there all related to mutual fund.
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Q1. Related my education
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Q2. Related my experience
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Q1. Tell me about yourself.
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Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why should we hire you?
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Q5. Where do you see yourself in 5 years?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
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Q2. Worked in Dell International Service
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Versant around?
Need to be have clear vocal voice and avoid fake accent.

Q1. What is Mutual fund and how to place stoploss order.
Ans. 
A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.
• Mutual funds are managed by professional fund managers.

• Investors buy shares in the mutual fund, which represent their ownership in the fund's assets.

• Mutual funds offer diversification and professional management to individual investors.

• Stoploss order is a type of order placed by an investor...read more
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