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Mr Cooper Customer Service Associate Interview Questions and Answers

Updated 16 Nov 2024

Mr Cooper Customer Service Associate Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and resolving technical issues

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. English communication
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about your self
  • Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
Round 3 - Aptitude Test 

Online Assessment test

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend if you are a fresher there is no use if you have a experience because they give same salary for both

Interview questions from similar companies

I applied via Walk-in and was interviewed in Aug 2021. There were 5 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. Tell me about yourself and why are selecting this career
  • Ans. 

    I am a motivated individual with a strong interest in process management. I have a passion for improving efficiency and ensuring smooth operations.

    • I have always been fascinated by the intricacies of processes and how they can be optimized.

    • I enjoy analyzing data and identifying areas for improvement.

    • I have a track record of successfully implementing process improvements in my previous roles.

    • I am detail-oriented and thri...

  • Answered by AI
  • Q2. You can continue your study and get a golden chance from study
  • Q3. What do know about the technically information and which works you are like much more hard work or smart work
  • Q4. Do you know about the account's holding and how will talk to acount holder
  • Q5. If there is technically error otherwise sever error so what will you do in this situation
  • Ans. 

    I would first identify the root cause of the error and then take appropriate action to resolve it.

    • I would check the error logs to identify the specific error message

    • If it is a technical error, I would try to troubleshoot and fix the issue

    • If it is a severe error, I would escalate the issue to a higher authority

    • I would communicate the issue and the steps taken to resolve it to the relevant stakeholders

  • Answered by AI
  • Q6. If a bank manager comes front of you and asking the details about Banking related queries so how will handle him
  • Q7. Do know basic knowledge about computer or laptop
  • Q8. You can verify and transcript money as well as soon
  • Q9. Do you know about the software
  • Ans. 

    Yes, I am familiar with various software used in the process associate role.

    • I have experience with CRM software like Salesforce and HubSpot.

    • I am proficient in using Microsoft Office Suite, including Excel, Word, and PowerPoint.

    • I have worked with project management tools like Asana and Trello.

    • I am familiar with data analysis software such as Tableau and Google Analytics.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - What are the day-to-day responsibilities of this job?
How will my responsibilities and performance be measured? By whom?
Could you explain your organizational structure?
What computer equipment and software do you use?
What is the organization's plan for the next five years?
Be prepared. Remember to bring important items to the interview:

Notebook and pens
Extra copies of your resume and a list of references
Copies of letter(s) of recommendation, licenses, transcripts, etc.
Portfolio of work samples
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What's your designation
  • Q2. How much experience
Round 2 - Assignment 

Basics of marketing , experience on marketing and advertising

Interview Preparation Tips

Interview preparation tips for other job seekers - Good opportunity
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Good introduce yourself
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. Electrical department
  • Q2. Any questions in technical
Round 2 - Technical 

(2 Questions)

  • Q1. Power electronic
  • Q2. Any questions in technical

Interview Preparation Tips

Interview preparation tips for other job seekers - Please iam searching for jjob please let me know

I applied via Company Website and was interviewed before Sep 2018. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Few questions from degree and few from past working experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is not necessary to answer all the questions. If we don't know the answer, simply say, sorry sir i don't know. So Don't answer for the unknown questions. Have confidence while you speak. Then job is yours...
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company

Round 1 - One-on-one 

(5 Questions)

  • Q1. Are you sure I am fit for job
  • Q2. If so I am ready for any job
  • Q3. Where I have to work in Bangalore
  • Q4. Shall I get any opertunity
  • Q5. If so give me a job

Interview Preparation Tips

Interview preparation tips for other job seekers - Banking.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

Maths, english reasoning

Round 2 - Aptitude Test 

Maths, reasoning and english

Round 3 - Group Discussion 

Topic- should political funding be made public? time-10 mins

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Naukri.com

Round 1 - Aptitude Test 

Reasoning
Quantitative aptitude
English

Round 2 - Current affairs 

(2 Questions)

  • Q1. What's your name Choice of posting
  • Q2. Hyderabad Obviously as it is a metro city

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice mock tests atleast weak before exams
Do Last 3 months current affairs completely
All the best

I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. What is ur talent and tell that

Interview Preparation Tips

Interview preparation tips for other job seekers - Picefull and cool telling answer
Contribute & help others!
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Mr Cooper Interview FAQs

How many rounds are there in Mr Cooper Customer Service Associate interview?
Mr Cooper interview process usually has 3 rounds. The most common rounds in the Mr Cooper interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for Mr Cooper Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Mr Cooper. The most common topics and skills that interviewers at Mr Cooper expect are CRM, Customer Service, US Mortgage, Business Operations and Compliance.
What are the top questions asked in Mr Cooper Customer Service Associate interview?

Some of the top questions asked at the Mr Cooper Customer Service Associate interview -

  1. If your experienced they will ask questions regarding that , if you are a fresh...read more
  2. English communicat...read more

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Mr Cooper Customer Service Associate Interview Process

based on 1 interview

Interview experience

2
  
Poor
View more

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Mr Cooper Customer Service Associate Salary
based on 4 salaries
₹3 L/yr - ₹3.5 L/yr
9% more than the average Customer Service Associate Salary in India
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