Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Axis Direct

Compare button icon Compare button icon Compare
3.8

based on 2.2k Reviews

Play video Play video Video summary

Filter interviews by

Axis Direct Customer Service Executive Interview Questions and Answers

Updated 27 Sep 2022

Axis Direct Customer Service Executive Interview Experiences

3 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 27 Sep 2022

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Related my education
    • Add your answer
  • Q2. Related my experience
    • Add your answer

Interview Preparation Tips

Topics to prepare for Axis Direct Customer Service Executive interview:
  • Tally ERP
  • Advanced Excel
  • MS Office
Interview preparation tips for other job seekers - Customer service experience because experience in profile

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 28 Feb 2022

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What is Mutual fund and how to place stoploss order.
  • Ans. 

    A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.

    • Mutual funds are managed by professional fund managers.

    • Investors buy shares in the mutual fund, which represent their ownership in the fund's assets.

    • Mutual funds offer diversification and professional management to individual investors.

    • Stoploss order is a type of order placed by an investor...

    • Answered by AI
    View 5 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer confidently. Always ask about basic market knowledge.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
View answers (36)
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
View answers (9)
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
View answers (37)
asked in Muthoot Fincorp
Q4. What do you know about gold loans and How will you identify wheth ... read more
View answers (10)
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
View answers (14)
View All

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 8 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basics about demat and trading account , stock market , mutual fund , derivatives and about the company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering even though you feel you are wrong , Don't get intimidated by the manager or head of department interviewing you .

Top trending discussions

View All
Interview Tips & Stories
2w
creamytaro
Verified Icon
·
works at
TCS
Advice for getting more calls from recruiters
Dear All, Currently, I am on notice period, only 45 days left for my last working day. I have been updating my resume with Keyskills and updating my profile in Naukri and LinkedIn. But I am not getting calls from the recruiters. Any tips or advice would be helpful 😊 Help me to get more calls
Got a question about Axis Direct?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

SBI Cards & Payment Services user image Anjali Jha

posted on 7 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. What is your goal?
    • Add your answer
  • Q2. Where do you see yourself after 5years?
    • Add your answer
  • Q3. Tell me something about yourself?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Why you want to join us?
    • Add your answer
  • Q6. Where do you put up?
    • Add your answer
  • Q7. Why you left your last organization?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself first then go for interview and be confident but not over confident because there is very thin line between confidence and over confidence so be careful and calm.

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 2 Feb 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

    • I have over 5 years of experience in the customer service industry.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer service software an...

    • Answered by AI
    Add your answer
  • Q2. Why did u leave last company?
  • Ans. 

    I left my last company due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities

    • Desire for a new challenge

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident n carry a smile on ur face. This will be a must.

Customer Service Executive Interview Questions & Answers

American Express user image Meh Shh

posted on 16 Mar 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.
    • Answered by Meh Shh
    View 1 more answer
  • Q2. Why Amex? Why did you relocate from Dubai to india.
  • Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...
    • Answered by Meh Shh
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you do not end up working under people who dont value your time and experience.
Make sure to voice your experience so that women like the one who interviewed me do not represent Big organisations like that

Customer Service Executive Interview Questions & Answers

American Express user image Kashif Islam

posted on 23 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 23 Mar 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is your weakness and how did you cope it
    • Add your answer
  • Q2. What was the most difficult call you got in your job and how dod you handle it
    • Add your answer

Interview Preparation Tips

Topics to prepare for American Express Customer Service Executive interview:
  • Situation
Interview preparation tips for other job seekers - Its very imp to be confident in the job interview otherwise you will not be able to clear the interview and never say anything wrong about your last company otherwise they would never hire you

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 6 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary drawn in current organization
    • Add your answer
  • Q2. Why you want to join American Express?
    • Add your answer
Round 3 - VnA 

(1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
    • Add your answer
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
    • Add your answer
Round 5 - Technical 

(2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
    • Add your answer
  • Q2. Travel is in boom. Why are you quitting now?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.

Customer Service Executive Interview Questions & Answers

HSBC Group user image Anonymous

posted on 18 Apr 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. What describes you best
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be good in English and you should have knowledge for the role you are applying.
More about working at Axis Direct

Axis Direct Interview FAQs

How many rounds are there in Axis Direct Customer Service Executive interview?
Axis Direct interview process usually has 1-2 rounds. The most common rounds in the Axis Direct interview process are Technical, Resume Shortlist and One-on-one Round.
How to prepare for Axis Direct Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Axis Direct. The most common topics and skills that interviewers at Axis Direct expect are Customer Service, Customer Handling, Outbound Calling, Financial Markets and Solving Queries.
What are the top questions asked in Axis Direct Customer Service Executive interview?

Some of the top questions asked at the Axis Direct Customer Service Executive interview -

  1. What is Mutual fund and how to place stoploss ord...read more
  2. Related my educat...read more

Tell us how to improve this page.

Axis Direct Interviews By Designations

Interview Questions for Popular Designations

Interview Questions from Similar Companies

Citicorp Interview Questions
3.7
 • 573 Interviews
HSBC Group Interview Questions
3.9
 • 487 Interviews
American Express Interview Questions
4.2
 • 365 Interviews
BNY Interview Questions
3.9
 • 347 Interviews
UBS Interview Questions
3.9
 • 338 Interviews
Morgan Stanley Interview Questions
3.6
 • 293 Interviews
Morningstar Interview Questions
3.9
 • 244 Interviews
SBI Cards & Payment Services Interview Questions
3.7
 • 239 Interviews
State Street Corporation Interview Questions
3.7
 • 229 Interviews
FactSet Interview Questions
3.9
 • 208 Interviews
View all

Fast track your campus placements

Mumbai University Placement Questions
1 Interview
View all
Axis Direct Customer Service Executive Salary
based on 62 salaries
₹1.8 L/yr - ₹3.5 L/yr
22% less than the average Customer Service Executive Salary in India
View more details

Axis Direct Customer Service Executive Reviews and Ratings

based on 9 reviews

4.0/5

Rating in categories

3.9

Skill development

3.4

Work-life balance

3.7

Salary

3.7

Job security

3.1

Company culture

3.2

Promotions

2.9

Work satisfaction

Explore 9 Reviews and Ratings
Axis Direct Salaries in India
Relationship Officer
381 salaries
unlock blur

₹1 L/yr - ₹7 L/yr

Senior Executive
274 salaries
unlock blur

₹1.6 L/yr - ₹5.2 L/yr

Assistant Manager
268 salaries
unlock blur

₹2.3 L/yr - ₹8 L/yr

Sales Executive
237 salaries
unlock blur

₹1 L/yr - ₹4.1 L/yr

Equity Advisor
185 salaries
unlock blur

₹2.5 L/yr - ₹7.2 L/yr

Explore more salaries
Compare Axis Direct with

HDFC Securities

3.6
Compare

IIFL Finance

4.0
Compare

Kotak Securities

3.6
Compare

Upstox

3.7
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview