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Axis Direct Customer Service Executive Interview Questions and Answers
Axis Direct Customer Service Executive Interview Experiences
3 interviews found
I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Related my education
- Q2. Related my experience
Interview Preparation Tips
- Tally ERP
- Advanced Excel
- MS Office
I applied via Recruitment Consulltant and was interviewed in Jan 2022. There was 1 interview round.
(1 Question)
- Q1. What is Mutual fund and how to place stoploss order.
- Ans.
A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.
Mutual funds are managed by professional fund managers.
Investors buy shares in the mutual fund, which represent their ownership in the fund's assets.
Mutual funds offer diversification and professional management to individual investors.
Stoploss order is a type of order placed by an investor...
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I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basics about demat and trading account , stock market , mutual fund , derivatives and about the company
Interview Preparation Tips
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I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about ur self
- Q2. Pick up a topic and speak 1 min
- Ans.
The importance of effective communication in customer service
Clear and concise communication helps in understanding customer needs
Active listening shows empathy and builds rapport with customers
Timely responses and follow-ups demonstrate professionalism
Language and tone should be appropriate for the situation
Feedback from customers can help improve communication strategies
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
- Q2. Worked in Dell International Service
Versant around?
Need to be have clear vocal voice and avoid fake accent.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.
(1 Question)
- Q1. Qualifations, why synchrony, expecting from synchrony, likes and dislikes, experience.
(1 Question)
- Q1. Random topic, unsloved sentences, pronunciations.
(1 Question)
- Q1. Ctc and general questions
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Just a minute was my first question
- Q2. I was asked to speak about any topic for 1 minute
Interview Preparation Tips
- Accounting
Customer Service Executive Interview Questions & Answers
Synchrony
Ridh Chakravarty
posted on 8 Aug 2023
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. Will be fine if you get 90 calls a day?
- Ans.
Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.
I have experience in handling high call volumes in my previous roles.
I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.
I am confident in my ability to provide excellent customer service even under pressure.
I am open to feedback and constantly strive to impro...
(1 Question)
- Q1. How will you handle an irate customer
- Ans.
I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Work towards finding a solution to the problem
Offer compensation if necessary
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
General questions to check grammar and how good you are at understanding foreigners.
(2 Questions)
- Q1. Mostly about our previous experiences and about our skills.
- Q2. About the process like what kind of work I used to do and why I decided to change.
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.
(4 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Why should we hire you?
- Q4. Tell me about yourself.
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Axis Direct Customer Service Executive Reviews and Ratings
based on 9 reviews
Rating in categories
|
Relationship Officer
408
salaries
|  ₹1 L/yr - ₹7 L/yr |
|
Senior Executive
277
salaries
| ₹1.6 L/yr - ₹5 L/yr |
|
Assistant Manager
259
salaries
| ₹2 L/yr - ₹8 L/yr |
|
Sales Executive
249
salaries
| ₹1 L/yr - ₹4 L/yr |
|
Equity Advisor
182
salaries
| ₹2.5 L/yr - ₹7.2 L/yr |
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