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Axis Direct Customer Service Executive Interview Questions and Answers

Updated 27 Sep 2022

Axis Direct Customer Service Executive Interview Experiences

3 interviews found

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What is Mutual fund and how to place stoploss order.
  • Ans. 

    A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.

    • Mutual funds are managed by professional fund managers.

    • Investors buy shares in the mutual fund, which represent their ownership in the fund's assets.

    • Mutual funds offer diversification and professional management to individual investors.

    • Stoploss order is a type of order placed by an investor...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer confidently. Always ask about basic market knowledge.

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Related my education
  • Q2. Related my experience

Interview Preparation Tips

Topics to prepare for Axis Direct Customer Service Executive interview:
  • Tally ERP
  • Advanced Excel
  • MS Office
Interview preparation tips for other job seekers - Customer service experience because experience in profile

Customer Service Executive Interview Questions Asked at Other Companies

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Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basics about demat and trading account , stock market , mutual fund , derivatives and about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering even though you feel you are wrong , Don't get intimidated by the manager or head of department interviewing you .

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about ur self
  • Q2. Pick up a topic and speak 1 min
  • Ans. 

    The importance of effective communication in customer service

    • Clear and concise communication helps in understanding customer needs

    • Active listening shows empathy and builds rapport with customers

    • Timely responses and follow-ups demonstrate professionalism

    • Language and tone should be appropriate for the situation

    • Feedback from customers can help improve communication strategies

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
  • Q2. Worked in Dell International Service
Round 3 - Assignment 

Versant around?
Need to be have clear vocal voice and avoid fake accent.

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe in reliability try to work in an organisation for minimum 3 to 4, then go for job change. Be passionate and enthusiastic towards each and every walk of your interview.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Qualifations, why synchrony, expecting from synchrony, likes and dislikes, experience.
Round 3 - Accent 

(1 Question)

  • Q1. Random topic, unsloved sentences, pronunciations.
Round 4 - Technical 

(1 Question)

  • Q1. Ctc and general questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and should have excellent communication skills

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Just a minute was my first question
  • Q2. I was asked to speak about any topic for 1 minute

Interview Preparation Tips

Topics to prepare for Synchrony Customer Service Executive interview:
  • Accounting
Interview preparation tips for other job seekers - It was good to attend this interview it's the best company to work for freshers
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Will be fine if you get 90 calls a day?
  • Ans. 

    Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.

    • I have experience in handling high call volumes in my previous roles.

    • I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.

    • I am confident in my ability to provide excellent customer service even under pressure.

    • I am open to feedback and constantly strive to impro...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. How will you handle an irate customer
  • Ans. 

    I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Work towards finding a solution to the problem

    • Offer compensation if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please Avoid
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Group Discussion 

General questions to check grammar and how good you are at understanding foreigners.

Round 3 - HR 

(2 Questions)

  • Q1. Mostly about our previous experiences and about our skills.
  • Q2. About the process like what kind of work I used to do and why I decided to change.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - If it is on fixed term hiring then there is no guarantee that they will permanent you, they may or they not. So keep looking for good opportunity at the same time while in contract

Axis Direct Interview FAQs

How many rounds are there in Axis Direct Customer Service Executive interview?
Axis Direct interview process usually has 1-2 rounds. The most common rounds in the Axis Direct interview process are One-on-one Round, Technical and Resume Shortlist.
How to prepare for Axis Direct Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Axis Direct. The most common topics and skills that interviewers at Axis Direct expect are Customer Service, Customer Handling, Outbound Calling, Financial Markets and Solving Queries.
What are the top questions asked in Axis Direct Customer Service Executive interview?

Some of the top questions asked at the Axis Direct Customer Service Executive interview -

  1. What is Mutual fund and how to place stoploss ord...read more
  2. Related my educat...read more

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Axis Direct Customer Service Executive Salary
based on 66 salaries
₹1.8 L/yr - ₹3.5 L/yr
22% less than the average Customer Service Executive Salary in India
View more details

Axis Direct Customer Service Executive Reviews and Ratings

based on 9 reviews

4.0/5

Rating in categories

3.9

Skill development

3.4

Work-life balance

3.7

Salary

3.7

Job security

3.1

Company culture

3.2

Promotions

2.9

Work satisfaction

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