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Pine Labs Customer Service Executive Interview Questions and Answers

Updated 26 Oct 2024

Pine Labs Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is about your abilities
  • Ans. 

    I possess strong communication skills, problem-solving abilities, and a customer-centric approach.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations

  • Answered by AI

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basics about demat and trading account , stock market , mutual fund , derivatives and about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering even though you feel you are wrong , Don't get intimidated by the manager or head of department interviewing you .

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1) biodata 2) experience 3) achievements 4) free speech

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough what ever your saying don't fumble

I applied via Walk-in and was interviewed before Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. What is your goal?
  • Q2. Where do you see yourself after 5years?
  • Q3. Tell me something about yourself?
  • Q4. What are your strengths and weaknesses?
  • Q5. Why you want to join us?
  • Q6. Where do you put up?
  • Q7. Why you left your last organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself first then go for interview and be confident but not over confident because there is very thin line between confidence and over confidence so be careful and calm.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - If it is on fixed term hiring then there is no guarantee that they will permanent you, they may or they not. So keep looking for good opportunity at the same time while in contract
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about ur self
  • Q2. Pick up a topic and speak 1 min
  • Ans. 

    The importance of effective communication in customer service

    • Clear and concise communication helps in understanding customer needs

    • Active listening shows empathy and builds rapport with customers

    • Timely responses and follow-ups demonstrate professionalism

    • Language and tone should be appropriate for the situation

    • Feedback from customers can help improve communication strategies

  • Answered by AI

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What is Mutual fund and how to place stoploss order.
  • Ans. 

    A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.

    • Mutual funds are managed by professional fund managers.

    • Investors buy shares in the mutual fund, which represent their ownership in the fund's assets.

    • Mutual funds offer diversification and professional management to individual investors.

    • Stoploss order is a type of order placed by an investor...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer confidently. Always ask about basic market knowledge.

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Related my education
  • Q2. Related my experience

Interview Preparation Tips

Topics to prepare for Axis Direct Customer Service Executive interview:
  • Tally ERP
  • Advanced Excel
  • MS Office
Interview preparation tips for other job seekers - Customer service experience because experience in profile
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
  • Q2. Worked in Dell International Service
Round 3 - Assignment 

Versant around?
Need to be have clear vocal voice and avoid fake accent.

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe in reliability try to work in an organisation for minimum 3 to 4, then go for job change. Be passionate and enthusiastic towards each and every walk of your interview.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Will be fine if you get 90 calls a day?
  • Ans. 

    Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.

    • I have experience in handling high call volumes in my previous roles.

    • I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.

    • I am confident in my ability to provide excellent customer service even under pressure.

    • I am open to feedback and constantly strive to impro...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. How will you handle an irate customer
  • Ans. 

    I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Work towards finding a solution to the problem

    • Offer compensation if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please Avoid

Pine Labs Interview FAQs

How many rounds are there in Pine Labs Customer Service Executive interview?
Pine Labs interview process usually has 1 rounds. The most common rounds in the Pine Labs interview process are HR.

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Pine Labs Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
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Pine Labs Customer Service Executive Salary
based on 14 salaries
₹2.4 L/yr - ₹4.5 L/yr
7% more than the average Customer Service Executive Salary in India
View more details

Pine Labs Customer Service Executive Reviews and Ratings

based on 5 reviews

4.7/5

Rating in categories

4.8

Skill development

4.7

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4.6

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4.6

Job security

4.6

Company culture

4.4

Promotions

4.8

Work satisfaction

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