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SBI Cards & Payment Services Customer Care Executive Interview Questions and Answers

Updated 14 Aug 2024

SBI Cards & Payment Services Customer Care Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Explain a difficult situation which you handled yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - They mainly check communication skills since its very important for customer service profile.. also required to elaborate past experience properly.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

I applied via Referral and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my self

Interview Preparation Tips

Interview preparation tips for other job seekers - As you wish , can ask any type of answer and question u want

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to sale product
  • Ans. 

    To sell a product, understand the customer's needs, highlight the benefits, and create a sense of urgency.

    • Research the target audience and their pain points

    • Highlight the unique features and benefits of the product

    • Create a sense of urgency through limited time offers or scarcity

    • Build trust and rapport with the customer

    • Handle objections and provide solutions

    • Close the sale and follow up for customer satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I have an experience in axis bank i having 20k above salary without incentives

I applied via Company Website and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ready for your self introduction & basic of company in which you giving interview

I applied via Referral and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Behavioral 

(1 Question)

  • Q1. Self introduction, basic knowledge for banking
Round 3 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Banking knowledgeable,, well speak , Good learner

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Growth prospects and compensation

Interview Preparation Tips

Round: Test
Duration: 25 minutes
Total Questions: 40

Round: Group Discussion
Tips: You should show how you can stand out in the competitive crowd
Duration: 5 minutes

Skills: Selling Skills, Analytical Skills

I applied via Other

Interview Questionnaire 

1 Question

  • Q1. Why u are being here for this job...can u say a reason??
  • Ans. 

    I am passionate about sales and have a proven track record of exceeding targets in previous roles.

    • Passionate about sales and enjoy the challenge of meeting targets

    • Proven track record of exceeding sales targets in previous roles

    • Excited about the opportunity to contribute to the growth of the company

  • Answered by AI

Interview Preparation Tips

General Tips: Dont tell the simple answer that it was my personal choice..so tell them about your colleague or friends who working in best way in that company
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked about sales and loan related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview want to test both my knowledge and communication skills. Most of the question asked to me were related to my qualifications and experience related topics. I tried to answer each question with example also used props on the table
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SBI Cards & Payment Services Interview FAQs

How many rounds are there in SBI Cards & Payment Services Customer Care Executive interview?
SBI Cards & Payment Services interview process usually has 2 rounds. The most common rounds in the SBI Cards & Payment Services interview process are Aptitude Test and One-on-one Round.

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SBI Cards & Payment Services Customer Care Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
SBI Cards & Payment Services Customer Care Executive Salary
based on 63 salaries
₹1.8 L/yr - ₹4.2 L/yr
10% more than the average Customer Care Executive Salary in India
View more details

SBI Cards & Payment Services Customer Care Executive Reviews and Ratings

based on 22 reviews

3.4/5

Rating in categories

3.1

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3.4

Work-life balance

3.2

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3.3

Job security

3.5

Company culture

3.3

Promotions

3.1

Work satisfaction

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