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SBI Cards & Payment Services Customer Care Executive Interview Questions and Answers

Updated 14 Aug 2024

SBI Cards & Payment Services Customer Care Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Explain a difficult situation which you handled yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - They mainly check communication skills since its very important for customer service profile.. also required to elaborate past experience properly.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. If you looking for sales job in any industry you should have some knowledge how to sell any product (example:-sell me this pen)
  • Q2. As this is feild sell job you have to go to feild doing marketing and for that two wheeler are mandatory

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are looking for any sales/marketing job there two wheeler and valid driving licence are mandatory doesn't matter whether you're experience or fresher in any sales background...

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Documents for KYC
  • Ans. 

    KYC documents are required to verify the identity of the customer.

    • KYC stands for Know Your Customer.

    • Documents required for KYC include government-issued ID proof, address proof, and PAN card.

    • KYC is mandatory for opening bank accounts, investing in mutual funds, and other financial transactions.

  • Answered by AI
  • Q2. Introduce youself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be in formals clothes and formal shoes
Clean shave for males is mandatory
Answer every question and dont be silent

I applied via Apna Jobs and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. The management of this company hire the sales persons according to the third party .

Interview Preparation Tips

Interview preparation tips for other job seekers - The management of the pinelab is not good. Specially the managers of pinelab speak in a rude way with their employees. My manager Gaurav Gupta is a very rude and characterless person. He never respected the employees who are working under him. The management beleive in muss hire and muss seck process. My manager Gaurav Gupta forcee me to work when I had been passing through by Covid -19. They seck any employee with out any reason.

I applied via Company Website and was interviewed in Feb 2018. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. More questions about current affairs.
  • Q2. What is knowledge about axis securities ltd.
  • Ans. 

    Axis Securities Ltd. is a subsidiary of Axis Bank, offering a wide range of financial services including stockbroking, investment advisory, and wealth management.

    • Axis Securities Ltd. is a leading stockbroking firm in India.

    • It is a subsidiary of Axis Bank, one of the largest private sector banks in India.

    • The company provides services like equity trading, derivatives trading, mutual funds, IPOs, and more.

    • Axis Securities ...

  • Answered by AI
  • Q3. Computer knowledge.

Interview Preparation Tips

General Tips: Don't nervous to answer any question. If you don't know the answer then please say you don't have idea about that.
Duration: 1-4 weeks

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about yourself ?
  • Q2. Why do you want to join this company ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , whatever they ask
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why this job change reason?
  • Q2. What is the best salary in field sale job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Sales is a biggest goal field
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Branch manager conducted to interview related to job purpose

Round 2 - Coding Test 

All questions related to home loan's

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. My qualification
  • Q2. My experience

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to grow your business in a small town

SBI Cards & Payment Services Interview FAQs

How many rounds are there in SBI Cards & Payment Services Customer Care Executive interview?
SBI Cards & Payment Services interview process usually has 2 rounds. The most common rounds in the SBI Cards & Payment Services interview process are Aptitude Test and One-on-one Round.

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SBI Cards & Payment Services Customer Care Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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SBI Cards & Payment Services Customer Care Executive Salary
based on 57 salaries
₹1.8 L/yr - ₹4.2 L/yr
6% more than the average Customer Care Executive Salary in India
View more details

SBI Cards & Payment Services Customer Care Executive Reviews and Ratings

based on 22 reviews

3.4/5

Rating in categories

3.1

Skill development

3.4

Work-life balance

3.2

Salary

3.3

Job security

3.5

Company culture

3.3

Promotions

3.1

Work satisfaction

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