Riviera Home Furnishings Interview Questions and Answers

Q1. Can you provide a self-introduction?
Ans. 
Experienced retail sales manager with a proven track record of increasing sales and improving customer satisfaction.
• Over 5 years of experience in retail sales management

• Successfully implemented sales strategies that resulted in a 20% increase in revenue

• Strong leadership skills with a focus on team development and motivation
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Q2. Can you describe your previous experience?
Ans. 
I have over 5 years of experience in retail sales management, leading teams to exceed sales targets and provide exceptional customer service.
• Managed a team of 15 sales associates to achieve a 20% increase in sales revenue

• Implemented new sales strategies resulting in a 15% growth in customer base

• Trained staff on product knowledge and sales techniques to improve overall performance
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General knowledge test

Q1. What is your experience with handling escalations?
Ans. 
I have extensive experience in handling escalations by actively listening, empathizing, and finding solutions to satisfy customers.
• I have successfully de-escalated situations by remaining calm and professional

• I prioritize understanding the customer's concerns and addressing them promptly

• I have trained team members on effective escalation handling techniques

• I always follow up with customers to ensure their issues have b
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Q2. How were multiple customers acquired?
Ans. 
Multiple customers were acquired through targeted marketing campaigns, referrals from satisfied customers, and strategic partnerships.
• Targeted marketing campaigns helped attract new customers through various channels such as social media, email marketing, and online advertising.

• Referrals from satisfied customers played a key role in acquiring new customers as word-of-mouth recommendations are highly effective in the re...read more
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Q1. Basic Details about your education background, experience and Expected Salary.
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Q1. Introduction of the candidate.
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Q2. Education background and knowledge.
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Q3. Portfolio presentation
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Q4. Material knowledge
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Q5. Question about your vision towards the design.
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Q1. Software test for 3D modelling and Shop drawings.
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Q2. General Mental ability aptitude test.
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Q3. Basic Science, Maths and Reasoning Test.
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Q1. Product development procesd
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Q2. Market development strategies
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Q1. What’s your fav product and why? How to improve it.
Ans. 
My favorite product is the iPhone because of its sleek design and user-friendly interface.
• Sleek design

• User-friendly interface

• Regular software updates

• High-quality camera

• Wide range of apps available
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Q2. Guesstimate no of beer sold in a year in a city.
Ans. 
It depends on the population size, drinking habits, number of bars, and events in the city.
• Consider the population size of the city.

• Take into account the drinking habits of the residents.

• Factor in the number of bars, breweries, and events in the city.

• Look at any relevant data on beer consumption trends in the area.
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Q3. Product management lifecycle in depth
Ans. 
Product management lifecycle involves stages from ideation to launch and beyond, focusing on market research, development, and iteration.
• Idea generation and validation through market research

• Product development and testing

• Launch and go-to-market strategy implementation

• Continuous iteration based on feedback and market trends
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Q1. Scrum agile related questions
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Q2. Situation based questions to check engineering and product management alignment
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Q1. Understanding of past work ex in depth?
Ans. 
I have extensive experience in project management, including leading cross-functional teams and implementing successful strategies.
• Led a team of 10 project managers to successfully launch a new product line

• Implemented a new project management software that improved efficiency by 20%

• Developed and executed a comprehensive project plan for a high-profile client
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Q2. Situation based question such as tell me about the time you faces conflict and how did you handle it?
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Q1. Code of conduct
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Q2. General ethnics
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Q1. Represent yourself
Ans. 
Experienced business development professional with a proven track record of driving revenue growth and building strong client relationships.
• 10+ years of experience in business development

• Successfully increased sales by 30% in previous role

• Strong negotiation and communication skills

• Proven ability to identify new business opportunities

• Built and maintained relationships with key clients
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Q2. Proof youself in convice by some one through the product
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After shortlist we have gone through a aptitude test consist of moderate level of maths, reasoning and english questions

Gd was decent, we have gone through 3 gd rounds

Q1. Basic intro about my self
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Q2. Some scenario based questions
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Q1. Tell me about your self.. Akshat Jain
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Q2. How many years of exp. do you have ..
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Q1. What was roles & responsibility in your last company
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Q2. How u can handle the cx
Ans. 
I can handle customers by actively listening, empathizing, and providing solutions to their concerns.
• Listen actively to understand the customer's issue

• Show empathy towards the customer's situation

• Provide solutions or alternatives to resolve the customer's concerns

• Follow up to ensure customer satisfaction

• Stay calm and professional even in challenging situations
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Q1. Brief me about yourself ..
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Q2. Educational background, what is cx handling, what is empathy apology
Ans. 
Educational background, CX handling, empathy apology
• Educational background refers to the academic qualifications and degrees obtained by an individual.

• CX handling stands for customer experience handling, which involves managing customer interactions and ensuring customer satisfaction.

• Empathy apology is a sincere expression of understanding and regret for a customer's negative experience, showing empathy and willingness...read more
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Q1. About Market In B2b and b2c
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Q2. Work Experience
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Q1. Surface Solutions Market Strategy
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