Wakefit Retail Sales Manager Interview Questions and Answers

Q1. Can you provide a self-introduction?
Ans. 
Experienced retail sales manager with a proven track record of increasing sales and improving customer satisfaction.
• Over 5 years of experience in retail sales management

• Successfully implemented sales strategies that resulted in a 20% increase in revenue

• Strong leadership skills with a focus on team development and motivation
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Q2. Can you describe your previous experience?
Ans. 
I have over 5 years of experience in retail sales management, leading teams to exceed sales targets and provide exceptional customer service.
• Managed a team of 15 sales associates to achieve a 20% increase in sales revenue

• Implemented new sales strategies resulting in a 15% growth in customer base

• Trained staff on product knowledge and sales techniques to improve overall performance
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General knowledge test

Q1. What is your experience with handling escalations?
Ans. 
I have extensive experience in handling escalations by actively listening, empathizing, and finding solutions to satisfy customers.
• I have successfully de-escalated situations by remaining calm and professional

• I prioritize understanding the customer's concerns and addressing them promptly

• I have trained team members on effective escalation handling techniques

• I always follow up with customers to ensure their issues have b
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Q2. How were multiple customers acquired?
Ans. 
Multiple customers were acquired through targeted marketing campaigns, referrals from satisfied customers, and strategic partnerships.
• Targeted marketing campaigns helped attract new customers through various channels such as social media, email marketing, and online advertising.

• Referrals from satisfied customers played a key role in acquiring new customers as word-of-mouth recommendations are highly effective in the re...read more
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