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Sleepwell Customer Service Executive Interview Questions and Answers

Updated 25 Jun 2024

Sleepwell Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self.. Akshat Jain
  • Q2. How many years of exp. do you have ..
Round 2 - Technical 

(2 Questions)

  • Q1. What was roles & responsibility in your last company
  • Q2. How u can handle the cx
  • Ans. 

    I can handle customers by actively listening, empathizing, and providing solutions to their concerns.

    • Listen actively to understand the customer's issue

    • Show empathy towards the customer's situation

    • Provide solutions or alternatives to resolve the customer's concerns

    • Follow up to ensure customer satisfaction

    • Stay calm and professional even in challenging situations

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Brief me about yourself ..
  • Q2. Educational background, what is cx handling, what is empathy apology
  • Ans. 

    Educational background, CX handling, empathy apology

    • Educational background refers to the academic qualifications and degrees obtained by an individual.

    • CX handling stands for customer experience handling, which involves managing customer interactions and ensuring customer satisfaction.

    • Empathy apology is a sincere expression of understanding and regret for a customer's negative experience, showing empathy and willingness...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - never prepare for interview, always prepare for a company a designation. and after joining treat yourself in the organization as a fresher

Interview questions from similar companies

I applied via Aasan jobs and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Experience, handling customer queries

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, stay calm

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous work experiences
Round 3 - HR 

(2 Questions)

  • Q1. Salary negotiations by HR team
  • Q2. Offering the package

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong and loyal tell only what we did in our work profile
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Interview questions .I answered the questions

Round 2 - HR 

(1 Question)

  • Q1. Total years experience, old company details, salary details
Round 3 - Aptitude Test 

Manager &HR asked questions to me

Round 4 - Technical 

(2 Questions)

  • Q1. Explain about the Duroflex company
  • Ans. 

    Duroflex is a leading mattress brand in India known for its innovative products and commitment to quality sleep solutions.

    • Duroflex offers a wide range of mattresses including memory foam, latex, and coir mattresses.

    • The company focuses on using high-quality materials and advanced technology to create comfortable and durable mattresses.

    • Duroflex has a strong presence in the Indian market and is known for its customer-cent...

  • Answered by AI
  • Q2. MTTR,MTBF,and Motor VFD , sensor, transformer,Relay about all too
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. Work related questions
  • Q2. About work related questions
  • Q3. Family and salary related questions
  • Q4. SAP knowledge Questions
  • Q5. System related knowledge

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Are you ready to relocate
  • Ans. 

    Yes, I am ready to relocate.

    • I am open to new opportunities and challenges in different locations.

    • I have experience relocating for previous roles and have adapted well to new environments.

    • I am willing to explore new cities and cultures to further my career.

    • I understand the importance of being flexible and adaptable in today's global business landscape.

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. What about the planning department

Interview Preparation Tips

Interview preparation tips for other job seekers - Duroflex Private only call the locals person and not necessary person past experience is foam industry.

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me Something about your Self
  • Q2. How do you know about kurlon?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,……………zz zz zzz zz zz zz zz zz
Zxc ccc
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Logical reasoning and general math calculations case study

Round 3 - Interview with Business head 

(1 Question)

  • Q1. About yourself and your current roles and responsibilities.

Interview Preparation Tips

Interview preparation tips for other job seekers - Final interview will help
Round 1 - HR 

(2 Questions)

  • Q1. About yourself detailed description
  • Q2. Reason for changes in job
Round 2 - Technical 

(1 Question)

  • Q1. Product related appliances
Round 3 - Behavioral 

(1 Question)

  • Q1. Case study of parameters

Interview Preparation Tips

Interview preparation tips for other job seekers - Hafele India is having good working culture and hr policies.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why recruit you for his organisation
  • Q2. What advantages they have if recruit me
  • Q3. Tell me about yourself
  • Q4. What About Family status

Interview Preparation Tips

Interview preparation tips for other job seekers - HR round was good do experience then feel the inner legecy of this organisation to get out feeling

Sleepwell Interview FAQs

How many rounds are there in Sleepwell Customer Service Executive interview?
Sleepwell interview process usually has 3 rounds. The most common rounds in the Sleepwell interview process are HR, Technical and One-on-one Round.
What are the top questions asked in Sleepwell Customer Service Executive interview?

Some of the top questions asked at the Sleepwell Customer Service Executive interview -

  1. educational background, what is cx handling, what is empathy apol...read more
  2. how u can handle the...read more

Tell us how to improve this page.

Sleepwell Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Sleepwell Customer Service Executive Salary
based on 4 salaries
₹2.8 L/yr - ₹7.9 L/yr
40% more than the average Customer Service Executive Salary in India
View more details

Sleepwell Customer Service Executive Reviews and Ratings

based on 1 review

5.0/5

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5.0

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5.0

Work-life balance

4.0

Salary

5.0

Job security

5.0

Company culture

4.0

Promotions

5.0

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