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Sleepwell Customer Service Executive Interview Questions and Answers
Sleepwell Customer Service Executive Interview Experiences
1 interview found
Akshat Jain
(2 Questions)
- Q1. Tell me about your self.. Akshat Jain
- Q2. How many years of exp. do you have ..
(2 Questions)
- Q1. What was roles & responsibility in your last company
- Q2. How u can handle the cx
- Ans.
I can handle customers by actively listening, empathizing, and providing solutions to their concerns.
Listen actively to understand the customer's issue
Show empathy towards the customer's situation
Provide solutions or alternatives to resolve the customer's concerns
Follow up to ensure customer satisfaction
Stay calm and professional even in challenging situations
(2 Questions)
- Q1. Brief me about yourself ..
- Q2. Educational background, what is cx handling, what is empathy apology
- Ans.
Educational background, CX handling, empathy apology
Educational background refers to the academic qualifications and degrees obtained by an individual.
CX handling stands for customer experience handling, which involves managing customer interactions and ensuring customer satisfaction.
Empathy apology is a sincere expression of understanding and regret for a customer's negative experience, showing empathy and willingness...
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Interview questions from similar companies
I applied via Aasan jobs and was interviewed in Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Experience, handling customer queries
Interview Preparation Tips
Senior Customer Service Executive Interview Questions & Answers
Wakefit
Anonymous
posted on 29 Apr 2023
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.
(1 Question)
- Q1. Self introduction
(3 Questions)
- Q1. The interviewer asked me to sell the product
- Ans. I selled the bottle a d informed about benefits
- Q2. Convincing skills
- Q3. Mock call was done
(2 Questions)
- Q1. No question asked
- Q2. No question was asked
Customer Relation Executive Interview Questions & Answers
Godrej Interio
Anonymous
posted on 10 Jul 2022
I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell me something about your previous role? What do you understand about average ticket value and conversion? And situation based questions. Like if a customer is coming to buy this then how you upsell and...
- Ans. Tell what was your job role what all additional activities you do which all things you've achieved till date your target vs achievement
Psychology related questions and you will get examples of questions on Google also .
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.
It was easy round like situation questions were asked
(1 Question)
- Q1. I was tested on public communication and response assessment
Interview Preparation Tips
I applied via Aasan jobs and was interviewed in Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Experience, handling customer queries
Interview Preparation Tips
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Sleepwell Customer Service Executive Interview Process
based on 1 interview
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Sleepwell Customer Service Executive Reviews and Ratings
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