RBL Bank Collection Officer Interview Questions and Answers

Attempt to reach out through different communication channels, escalate if necessary

• Try calling the customer multiple times at different times of the day

• Send emails or letters to the customer's address on file

• Reach out to any alternate contacts provided by the customer

• Consider escalating to a supervisor or manager if all attempts fail

I have 8 years of experience in collection.

• During my 8 years of experience in collection, I have developed strong negotiation and communication skills.

• I have experience in both consumer and commercial collections.

• I am familiar with various collection software and tools.

• I have a proven track record of meeting and exceeding collection targets.

• I am well-versed in the Fair Debt Collection Practices Act (FDCPA) and other re...read more