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Rapido Customer Care Executive Interview Questions and Answers

Updated 23 Dec 2024

Rapido Customer Care Executive Interview Experiences

2 interviews found

Customer Care Executive Interview Questions & Answers

user image Sai Chowdhary_0012

posted on 15 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why should u want to join here
  • Q2. What Is your qualification and why do u choose customer care executive

Interview Preparation Tips

Interview preparation tips for other job seekers - Salary and benefits are ok for 10 th class students
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why you join this company

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

I was interviewed before Sep 2016.

Interview Preparation Tips

Round: JAM
Experience: Choosed my own topic and conveyed confidently
Tips: be prepared for any kind of the topic

Round: Test
Experience: a test on communication and verbal skills
Tips: be prepared in grammatical skills
Duration: 1 hour
Total Questions: 60

Skills: Communication And Confidence

I applied via Naukri.com and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Introduction , why I wanted to work with flipkart , about flipkart ,
  • Q2. About my daily routine (to check my communication skills)
  • Q3. My past experiences or projects or degree

Interview Preparation Tips

Interview preparation tips for other job seekers - be sincere , soft spoken

I applied via Walk-in and was interviewed in Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is E-commerce?
  • Ans. 

    E-commerce refers to the buying and selling of goods and services over the internet.

    • E-commerce involves online transactions between businesses and consumers.

    • It allows customers to shop from the comfort of their homes and have products delivered to their doorstep.

    • Popular e-commerce platforms include Amazon, eBay, and Alibaba.

    • E-commerce has revolutionized retail by providing a global marketplace accessible to anyone with...

  • Answered by AI
  • Q2. What is Zomato?
  • Ans. 

    Zomato is an online food ordering and restaurant discovery platform.

    • Allows users to search for restaurants based on location, cuisine, and price range

    • Provides menus, photos, and user reviews for each restaurant

    • Offers online ordering and delivery services in select cities

    • Has a loyalty program called Zomato Gold that offers discounts and perks at participating restaurants

  • Answered by AI
  • Q3. How E-commerce can help for the betterment of the future ?
  • Ans. 

    E-commerce can help in the betterment of the future by providing convenience, accessibility, and innovation.

    • E-commerce allows people to shop from anywhere at any time, making it more convenient for customers.

    • It provides accessibility to a wider range of products and services, especially for those living in remote areas.

    • E-commerce platforms are constantly innovating to improve the customer experience, such as offering p...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and make sure that what you say have some meaning don't say anything just like that , think and then say .

*Must use good English*.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Q2. Why do you want this job ?
  • Q3. Why Globiva?
  • Ans. 

    Globiva is a leading customer care service provider with a focus on delivering exceptional customer experiences.

    • Globiva has a strong reputation for providing high-quality customer care services

    • The company has a customer-centric approach and is committed to delivering exceptional customer experiences

    • Globiva has a team of highly skilled and experienced customer care executives who are dedicated to providing excellent ser...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it real and use humour while answering
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - One-on-one 

(2 Questions)

  • Q1. Speak 20 sentences about your hometown specialities.
  • Q2. Why do you want to join blinkit.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Jan 2025.

Round 1 - Case Study 

A case study is a detailed examination of a specific individual, group, event, organization, or phenomenon, allowing researchers to analyze a situation deeply and understand its various elements by gathering information through methods like interviews, observations, and document analysis; the goal is to identify patterns, challenges, and potential solutions within the unique context of the case, often used in fields like social science, medicine, business, and education to explore complex situations and develop practical insights.

Round 2 - Assignment 

"case assignment" refers to the process of assigning a specific case, usually a real-world scenario or problem, to an individual or team to analyze, evaluate, and provide solutions within an academic or professional setting; key details include the case subject, relevant background information, key questions to address, expected deliverables, and deadlines, allowing the assignee to apply theoretical knowledge to practical situations and develop critical thinking

Interview Preparation Tips

Interview preparation tips for other job seekers - Job seekers can try these tips to find a job:
Research: Learn about the company's mission, values, products, and culture.
Tailor your application: Customize your resume and cover letter for each job you apply for.
Network: Attend company events and job fairs to meet people in your field.
Build your online presence: Showcase your skills and experience on your LinkedIn profile and other online platforms.
Learn new skills: Consider learning a new skill to stand out from other candidates.
Consider your options: Consider the job title, responsibilities, company culture, and work-life balance.
Use multiple job search resources: Look for jobs on job boards, company websites, and other job search resources.
Prepare for interviews: Research the company and prepare answers to common interview questions.
You can also consider these tips to help someone looking for a job: Offer emotional support, Make introductions, Review and edit their resume and cover letter, Role-play interviews, and Celebrate their successes.

I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How did I clear interview and working experience with them ?
  • Q2. Interview is not hard , basically they want you to do a online writing speed test and send a screenshot so that can be done by anyone you know , moreover they want to make sure you will remain with company...

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s easy not hard as I have mention previously
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Company Website and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

Round 2 - Coding Test 

When it comes to screening, our philosophy is to learn and educate at the same time. With better mutual context, come better quality discussions. So we generally start off with an elevated view of the platform and then zoom in based on your areas of interest or excitement into our world.

Interview Preparation Tips

Interview preparation tips for other job seekers - To stand out during the application it's essential to customize your resume and cover letter to the job you're applying for. Highlight your relevant experience and skills that match the job
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Rapido Interview FAQs

How many rounds are there in Rapido Customer Care Executive interview?
Rapido interview process usually has 1 rounds. The most common rounds in the Rapido interview process are HR.

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Rapido Customer Care Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more
Rapido Customer Care Executive Salary
based on 21 salaries
₹1.9 L/yr - ₹3.1 L/yr
At par with the average Customer Care Executive Salary in India
View more details

Rapido Customer Care Executive Reviews and Ratings

based on 7 reviews

4.0/5

Rating in categories

4.4

Skill development

3.0

Work-life balance

2.7

Salary

2.9

Job security

3.1

Company culture

3.9

Promotions

3.0

Work satisfaction

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