Rapido Customer Care Executive Interview Questions and Answers

Q1. What had you done yesterday?
Ans. 
Yesterday, I handled customer inquiries, resolved issues, and provided support via phone and email.
• Handled customer inquiries

• Resolved customer issues

• Provided support via phone and email
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Q2. What do you know about urban company?
Ans. 
Urban Company is a technology platform that connects customers with service professionals for various home services.
• Urban Company offers services like beauty and wellness, home repairs, cleaning, and more

• Customers can book services through the Urban Company app or website

• Service professionals are background checked and trained to ensure quality service

• Urban Company operates in multiple cities across India and other cou
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Q1. What have you doing in recent days?
Ans. 
I have been working on improving my communication skills and learning about new customer care techniques.
• Attending online communication workshops

• Practicing active listening during customer interactions

• Reading articles on customer service best practices
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Q2. What do you know about our company?
Ans. 
Our company is a leading provider of customer care solutions in the telecommunications industry.
• Specializes in providing customer care solutions for telecommunications companies

• Known for excellent customer service and quick problem resolution

• Offers a range of services such as technical support, billing inquiries, and account management
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Q1. Strengths and weakness
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Q1. The interview was the coolest however the guy had a super intense IQ he could read you In a minute hence there was some personal question, past experience and then screening was done
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Q2. It was one-on-one round thats all
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Q3. Tell me about your experience
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Q4. Why do u want to do this job
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Q1. Self introduction
Ans. 
My self ruksar born and bought up in Bangalore
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Q2. Self introduction
Ans. 
Myself Rukhsar born and water in Bangalore
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Q3. Personal details
Ans. 
I have completed my degree
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Q4. Personal details
Ans. 
I have completed my PU
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Q1. Education family background
Ans. 
My mother name Sajida she house wife' My father name sarvar his atou driver and I hv Inder brother
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Q2. Education family background
Ans. 
My father name sir sarvar pasha he is auto driver my mother name Sajida she is housewife I have one brother
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Q3. Personal information
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Q1. Story reading and writing
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Q2. Graping information
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Q1. Code Speed type
Ans. 
Code Speed type question
• Understand the requirements of the code speed type

• Analyze the code and identify any errors or inefficiencies

• Optimize the code for faster execution

• Test the code to ensure it meets the speed requirements
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Q2. Having good attitude
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Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

When it comes to screening, our philosophy is to learn and educate at the same time. With better mutual context, come better quality discussions. So we generally start off with an elevated view of the platform and then zoom in based on your areas of interest or excitement into our world.

Q1. Non voice experience
Ans. 
I have 2 years of experience working in a non-voice customer support role for an e-commerce company.
• Handled customer queries and issues through email and chat support

• Provided product information, resolved complaints, and processed orders

• Maintained high customer satisfaction ratings through prompt and accurate responses
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Q2. Written English
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Q1. Where i should go for job
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Q1. Where is my job will be
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