Urban Company Customer Care Executive Interview Questions and Answers

My self ruksar born and bought up in Bangalore

Myself Rukhsar born and water in Bangalore

I have completed my degree

I have completed my PU

My mother name Sajida she house wife' My father name sarvar his atou driver and I hv Inder brother

My father name sir sarvar pasha he is auto driver my mother name Sajida she is housewife I have one brother

Code Speed type question

• Understand the requirements of the code speed type

• Analyze the code and identify any errors or inefficiencies

• Optimize the code for faster execution

• Test the code to ensure it meets the speed requirements

The support for people was excellent.

• The customer care team provided prompt and efficient assistance to customers.

• They were knowledgeable and able to address customer queries and concerns effectively.

• The team showed empathy and patience while dealing with customers.

• They went above and beyond to ensure customer satisfaction.

• Examples: Resolving technical issues, providing product recommendations, handling complaints prof

Taking responsibility for customer care involves proactive communication, problem-solving, and accountability.

• Proactively communicate with customers to understand their needs and address any concerns

• Take ownership of customer issues and follow through until resolution

• Provide timely and accurate information to customers

• Demonstrate empathy and understanding towards customers

• Seek feedback from customers to continuously im...read more

I have 2 years of experience working in a non-voice customer support role for an e-commerce company.

• Handled customer queries and issues through email and chat support

• Provided product information, resolved complaints, and processed orders

• Maintained high customer satisfaction ratings through prompt and accurate responses