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Urban Company Customer experience Specialist Interview Questions and Answers

Updated 5 Feb 2021

Urban Company Customer experience Specialist Interview Experiences

2 interviews found

I applied via Referral and was interviewed before Feb 2020. There were 7 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. General questions regarding the basis details and past work experiences
  • Q2. Future ambitions and goals
  • Q3. Past life experiences
  • Q4. Educational background and future career goals
  • Q5. Last salary package offered and current expectations
  • Q6. Efforts to be made for doing the work and handling the crucial situations

Interview Preparation Tips

Interview preparation tips for other job seekers - Great and had quite easier and frankly interview. The staff aligned were quite good and polite spoken. They were doing the interview as per the candidate's skills and proficiency. Also they made the interview quite easier.

I applied via Walk-in and was interviewed in Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About sympathy and empathy.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with the resolutions that you could provide to a customer in case of worst scenario. Ofcourse, interviewer won't expect resolution from you but he just wants to check out communication skills and how do you pacify the customer.

Customer experience Specialist Interview Questions Asked at Other Companies

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Q1. What do you mean by customer according to you?
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Q2. How will you deal when a customer is asking you about a specific ... read more
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Q3. Did you add any new techniques to enhance your task and was it be ... read more
asked in Agoda
Q4. If customer is angry how will you handle them?
asked in Agoda
Q5. What is your expected CTC? Notice Period?

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Basically, I was asked about my work experience. I had 1 round with Quality Manager - Who asked me about some basic Questions on Quality profile, my team size, email auditing, calls auditing, correct way o...
  • Q2. Then I had another round with Ops Manager, were I was asked about my work experience, when I have joined, when I got promoted, which tools we were using in the previous organization, why I wanna join this ...

Interview Preparation Tips

Interview preparation tips for other job seekers - talk more about your role and responsibilities, be confident and no need to say something about which you are not aware of, it may create a wrong impression.

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What is your name?
  • Q2. What are your qualifications
  • Q3. Why should we hire you?
  • Q4. Try to sell me this glass(that was on the table that time)

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not worry or get anxiety for first time itss really very easy because the person sitting in front of you was on your place at some point of his/her life so he/she understands, so be normal there is nothing to worry about think like you are just going to talk with someone and you just have to impress him and he will give you the job you needed in return GOOD LUCK Follow me on Instagram -squidward_loathe for more help.

I applied via Recruitment Consultant and was interviewed before Jun 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. No relevant questions to the job
  • Q2. Basic English tests

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are qualified above graduation, this is not the job you should be looking for.

I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Work experience
  • Q2. R u comfertable traveling
  • Ans. 

    Yes, I am comfortable traveling for work.

    • I have experience traveling for work in my previous roles.

    • I am adaptable and enjoy exploring new places.

    • I am willing to travel for client meetings and conferences.

    • I understand the importance of face-to-face interactions in sales.

    • I am organized and can handle the logistics of travel efficiently.

  • Answered by AI
  • Q3. What is your study status
  • Q4. Graduate
  • Q5. Can u join immediatly
  • Q6. Will you able to sell product by showing them on thier phone screen on the app
  • Q7. This is something new,but India is going through digitalisation,so ofcourse that wouldnt be that problem.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good,i got selected,after two days i got a cl bck,and on 3 days i did my joining procedure

I appeared for an interview before Apr 2021.

Round 1 - Telephonic Call 

(2 Questions)

Round duration - 45 Minutes
Round difficulty - Medium

It was in the mid day and since I applied for a Frontend role the discussion was majorly around data structure and bit of Javascript.
The interviewer was helping and good listener.

  • Q1. 

    Merge Two Sorted Linked Lists Problem Statement

    You are provided with two sorted linked lists. Your task is to merge them into a single sorted linked list and return the head of the combined linked list.

    ...
  • Ans. 

    Merge two sorted linked lists into a single sorted linked list without using additional space.

    • Create a dummy node to start the merged list

    • Compare the values of the two linked lists and add the smaller value to the merged list

    • Move the pointer of the merged list and the pointer of the smaller value list

    • Continue this process until one of the lists is fully traversed

    • Append the remaining elements of the other list to the me

  • Answered by AI
  • Q2. 

    Sort 0 1 2 Problem Statement

    Given an integer array arr of size 'N' containing only 0s, 1s, and 2s, write an algorithm to sort the array.

    Input:

    The first line contains an integer 'T' representing the n...
  • Ans. 

    Sort an array of 0s, 1s, and 2s in linear time complexity.

    • Use three pointers to keep track of 0s, 1s, and 2s while traversing the array.

    • Swap elements based on the values encountered to sort the array in-place.

    • Time complexity should be O(N) and space complexity should be O(1).

  • Answered by AI
Round 2 - Face to Face 

(3 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

It was more of a in depth round on the framework I'm working on and problem solving.

  • Q1. What is the event loop and what is its significance?
  • Ans. 

    The event loop is a mechanism in programming that allows for asynchronous execution of code.

    • The event loop is a key component in JavaScript's runtime environment, responsible for handling asynchronous operations.

    • It continuously checks the call stack for any pending tasks and executes them in a non-blocking manner.

    • The event loop ensures that the program remains responsive by allowing other code to run while waiting for ...

  • Answered by AI
  • Q2. Can you provide examples of output-based questions in JavaScript that utilize browser APIs?
  • Ans. 

    Output-based questions in JavaScript using browser APIs

    • Example 1: Write a script that uses the Geolocation API to display the user's current location on a map

    • Example 2: Create a program that uses the Web Audio API to play a sound when a button is clicked

    • Example 3: Develop a web page that uses the Canvas API to draw a simple animation

  • Answered by AI
  • Q3. How would you design a system to support localization in a mobile app?
  • Ans. 

    Designing a system to support localization in a mobile app

    • Use resource files to store localized strings for different languages

    • Implement a language selection feature for users to choose their preferred language

    • Utilize localization libraries or frameworks to streamline the process

    • Consider cultural differences when localizing content, such as date formats and currency symbols

  • Answered by AI
Round 3 - Face to Face 

(3 Questions)

Round duration - 75 Minutes
Round difficulty - Hard

It was more of a fitment/managerial round.
Didn't had any coding questions, but was asked more on approaches and optimisations.
Discussions on the project you have worked on.

  • Q1. You need to find the fastest 3 horses out of a group, given that you can only race 5 horses at a time. How would you approach this problem?
  • Ans. 

    To find the fastest 3 horses out of a group with 5 horses racing at a time, we can use a tournament style approach.

    • Divide the horses into groups of 5 and race them against each other. This will give you the fastest horse in each group.

    • Take the winners from each group and race them against each other. The top 3 horses in this final race will be the fastest 3 overall.

    • Keep track of the results and compare the timings to d

  • Answered by AI
  • Q2. How do you debug the root cause of lag on a screen?
  • Ans. 

    To debug lag on a screen, analyze code, check for memory leaks, optimize rendering, and use profiling tools.

    • Analyze code to identify any inefficient algorithms or operations causing lag.

    • Check for memory leaks that could be impacting performance.

    • Optimize rendering by reducing the number of draw calls, optimizing shaders, and minimizing overdraw.

    • Use profiling tools like Xcode Instruments or Android Profiler to identify p

  • Answered by AI
  • Q3. Can you explain the architecture of the app you have recently worked on?
  • Ans. 

    The app I recently worked on is a social media platform for sharing photos and connecting with friends.

    • The app follows a client-server architecture, with the client being the mobile app and the server handling data storage and processing.

    • The client side is built using React Native for cross-platform compatibility.

    • The server side is implemented using Node.js with a MongoDB database for storing user data and photos.

    • The a...

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in GurgaonEligibility criteriaNo criteriaCars24 interview preparation:Topics to prepare for the interview - Data Structures Algorithms, Javascript, System DesignTime required to prepare for the interview - 1 MonthInterview preparation tips for other job seekers

Tip 1 : Get your JS fundamentals right (if applying for a Frontend role, https://javascript.info/ is a good start)
Tip 2 : Apart from preparing data structures, practise on the communication skills as well (prepare your introduction, be a good listener and on spot improvisation plays key roles)

Application resume tips for other job seekers

Tip 1 : highlight projects related to the job profile in your resume and mention what was your contribution in them precisely in 1/2 lines.
Tip 2 : Include URLs to applications/projects that you have build and your achievements/blog (if any)

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Walk-in and was interviewed in May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself? How many years of experience do you have? Or rather You're a fresher. What was your job profile. If you're given a certain task how would be able to handle it. Do you know advanced ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple just don't hesitate to answer even if certain things that you don't know say it no without getting nervous just maintain your body language . That's it.

Interview Questionnaire 

1 Question

  • Q1. Telephonic round regarding salary discussions and further documentations.

Interview Preparation Tips

Round: Test
Experience: Aptitude Test

Simple mathematical problems and few reasoning related questions. Total 15 questions will be there and no negative markings.

Round: Test
Experience: Manager Round

They will ask tell me about yourself, why do you leaving the previous company, regarding stability etc.

They will also ask regarding cataloging and other catalog related questions like what the mandatory things to upload catalogs of Shirt, or bedsheets etc.

I applied via Walk-in and was interviewed in Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I just shared my previous experience and by interest in sales executive as a organization backup agriculture farmer s life growth and happy to serve in job

Interview Preparation Tips

Interview preparation tips for other job seekers - As I said that to solve problems in sales executive with customer face to face in practical if any problems arise and to calm and to growth of organization as well customer life style changed to technology

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Urban Company Customer experience Specialist Salary
based on 46 salaries
₹2.5 L/yr - ₹4.8 L/yr
27% less than the average Customer experience Specialist Salary in India
View more details

Urban Company Customer experience Specialist Reviews and Ratings

based on 8 reviews

4.1/5

Rating in categories

4.0

Skill development

3.5

Work-life balance

3.6

Salary

2.3

Job security

4.1

Company culture

3.4

Promotions

3.6

Work satisfaction

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