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Urban Company Customer experience Specialist Interview Questions and Answers

Updated 5 Feb 2021

Urban Company Customer experience Specialist Interview Experiences

2 interviews found

I applied via Referral and was interviewed before Feb 2020. There were 7 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. General questions regarding the basis details and past work experiences
  • Q2. Future ambitions and goals
  • Q3. Past life experiences
  • Q4. Educational background and future career goals
  • Q5. Last salary package offered and current expectations
  • Q6. Efforts to be made for doing the work and handling the crucial situations

Interview Preparation Tips

Interview preparation tips for other job seekers - Great and had quite easier and frankly interview. The staff aligned were quite good and polite spoken. They were doing the interview as per the candidate's skills and proficiency. Also they made the interview quite easier.

I applied via Walk-in and was interviewed in Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About sympathy and empathy.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with the resolutions that you could provide to a customer in case of worst scenario. Ofcourse, interviewer won't expect resolution from you but he just wants to check out communication skills and how do you pacify the customer.

Customer experience Specialist Interview Questions Asked at Other Companies

asked in Alorica
Q1. What do you mean by customer according to you?
asked in Agoda
Q2. How will you deal when a customer is asking you about a specific ... read more
asked in Agoda
Q3. Did you add any new techniques to enhance your task and was it be ... read more
asked in Agoda
Q4. If customer is angry how will you handle them?
asked in Lenskart
Q5. Sell a particular product ?

Interview questions from similar companies

I applied via Walk-in and was interviewed before Jan 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What will be your Aim towards Sulekha if you got shortlisted
  • Q2. Simple Answer as per your question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Self Confidence with little fear about your Job..as the inbetween line is..Shortlisted- Rejects
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the technology industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Developed and maintained relationships with key clients such as ABC Company

    • Strong negotiation and communication skills

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. Job experience of previous role
  • Ans. 

    I have 5 years of experience as a Sales Executive in the technology industry.

    • Managed a portfolio of key accounts and consistently exceeded sales targets

    • Developed and implemented strategic sales plans to drive revenue growth

    • Built strong relationships with clients and provided exceptional customer service

    • Collaborated with cross-functional teams to ensure successful product launches

    • Utilized CRM software to track sales act

  • Answered by AI
  • Q3. Situations handling
  • Q4. What do you know about sulekha
  • Ans. 

    Sulekha is a digital platform connecting businesses and consumers for local services.

    • Sulekha helps users find local services like home services, education, healthcare, etc.

    • Businesses can list their services on Sulekha to reach potential customers.

    • Users can read reviews, compare prices, and contact service providers through the platform.

  • Answered by AI
  • Q5. Salsry expecting
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Oct 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Easy level to Medium level

Round 2 - Coding Test 

2 Easy questions of DSA

Round 3 - One-on-one 

(2 Questions)

  • Q1. One DSA question
  • Q2. Normal discussion about tech stack
Round 4 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Q2. Why do you want to join digit?

Interview Preparation Tips

Interview preparation tips for other job seekers - Go easy.. Nothing is hard in digit hiring
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - Coding Test 

Questions from arrays and strings and some aptitude questions

Round 2 - One-on-one 

(2 Questions)

  • Q1. How to merge 2 csv files
  • Ans. 

    To merge two CSV files, you can use software like Microsoft Excel or programming languages like Python.

    • Open both CSV files in a software like Microsoft Excel.

    • Copy the data from one CSV file and paste it into the other CSV file.

    • Save the merged CSV file with a new name.

    • Alternatively, you can use programming languages like Python to merge CSV files by reading both files, combining the data, and writing to a new file.

  • Answered by AI
  • Q2. Basic questions on arrays
Round 3 - HR 

(1 Question)

  • Q1. 3 reasons why u choose this company
  • Ans. 

    I applied to this company because of its reputation in the industry, opportunities for growth, and company culture.

    • Reputation in the industry - I have heard great things about the company's innovative projects and successful track record.

    • Opportunities for growth - The company offers various training programs and career advancement opportunities for employees.

    • Company culture - I value a positive work environment and the...

  • Answered by AI
Round 4 - Technical 

(1 Question)

  • Q1. Questions on python

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Jan 2025.

Round 1 - Case Study 

A case study is a detailed examination of a specific individual, group, event, organization, or phenomenon, allowing researchers to analyze a situation deeply and understand its various elements by gathering information through methods like interviews, observations, and document analysis; the goal is to identify patterns, challenges, and potential solutions within the unique context of the case, often used in fields like social science, medicine, business, and education to explore complex situations and develop practical insights.

Round 2 - Assignment 

"case assignment" refers to the process of assigning a specific case, usually a real-world scenario or problem, to an individual or team to analyze, evaluate, and provide solutions within an academic or professional setting; key details include the case subject, relevant background information, key questions to address, expected deliverables, and deadlines, allowing the assignee to apply theoretical knowledge to practical situations and develop critical thinking

Interview Preparation Tips

Interview preparation tips for other job seekers - Job seekers can try these tips to find a job:
Research: Learn about the company's mission, values, products, and culture.
Tailor your application: Customize your resume and cover letter for each job you apply for.
Network: Attend company events and job fairs to meet people in your field.
Build your online presence: Showcase your skills and experience on your LinkedIn profile and other online platforms.
Learn new skills: Consider learning a new skill to stand out from other candidates.
Consider your options: Consider the job title, responsibilities, company culture, and work-life balance.
Use multiple job search resources: Look for jobs on job boards, company websites, and other job search resources.
Prepare for interviews: Research the company and prepare answers to common interview questions.
You can also consider these tips to help someone looking for a job: Offer emotional support, Make introductions, Review and edit their resume and cover letter, Role-play interviews, and Celebrate their successes.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. This is typically the first direct contact with the candidates. ... Phone screen interviews. ... First in-person interview. ...
  • Q2. Competency interview. ... Second and third interviews. ... Invitation to a social gathering. ... Final interview. ... Background check.

Interview Preparation Tips

Interview preparation tips for other job seekers - “Never turn down an opportunity to show your ability. Often times, someone will not make themselves available or turn down a new project because it is not part of their current job description. Don’t be afraid to out-do expectations. Eventually your title and pay will catch up!”
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something aboutvyourself
  • Q2. Introductions about myself and hr ask qiestions about work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - First introduction
Experience
Hobbies
Qualification

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Normal question asked me
  • Q2. Last working company name , location, salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Very supportive people . Answer any questions frequently to requter
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Urban Company Customer experience Specialist Salary
based on 46 salaries
₹2.5 L/yr - ₹4.8 L/yr
27% less than the average Customer experience Specialist Salary in India
View more details

Urban Company Customer experience Specialist Reviews and Ratings

based on 8 reviews

4.1/5

Rating in categories

4.0

Skill development

3.5

Work-life balance

3.6

Salary

2.3

Job security

4.1

Company culture

3.4

Promotions

3.6

Work satisfaction

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