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Urban Company
3.4
based on 1.1k Reviews
Video summary
Company Overview
Associated Companies
Company Locations
Working at Urban Company
Company Summary
Online mobile marketplace offering professional home services
Overall Rating
3.4/5
based on 1.1k reviews
8% below
industry average
Critically rated for
Job security, Promotions, Work-life balance
Work Policy
Work from office
60% employees reported
Monday to Saturday
41% employees reported
Flexible timing
61% employees reported
No travel
48% employees reported
View detailed work policy
Top Employees Benefits
Free meal
49 employees reported
Job/Soft skill training
46 employees reported
Cafeteria
39 employees reported
Health insurance
36 employees reported
View all benefits
About Urban Company
Founded in2015 (10 yrs old)
India Employee Count1k-5k
Global Employee Count1k-5k
India HeadquartersGurgaon,Haryana, India
Office Locations
Websiteurbancompany.com
Primary Industry
Other Industries
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View in video summary
Urban Company (formerly known as UrbanClap) is recognized as the fastest-growing startup in India. We are a mobile marketplace for local services. We help customers hire trusted professionals for all their service needs. We are staffed with young, passionate people working tirelessly to make a difference in the lives of people by catering to their service needs at their doorsteps. We provide housekeeping services which consist of Plumbers, Electricians, Carpenters, Cleaning and Pest Control. We also provide personal services like beauty, spa, mobile and other appliance repairs etc. Be it getting a plumbing job done, improving your fitness through yoga, learning to play the guitar, decorating your home or getting candid photos of your wedding clicked, we are a sure shot destination for your service needs.
Mission: Our mission is to empower millions of service professionals by delivering services at home in a way that has never experienced before.
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Urban Company Ratings
based on 1.1k reviews
Overall Rating
3.4/5
How AmbitionBox ratings work?
5
425
4
210
3
170
2
89
1
213
Category Ratings
3.5
Skill development
3.3
Company culture
3.3
Salary
3.2
Work satisfaction
3.1
Work-life balance
2.9
Promotions
2.8
Job security
Urban Company is rated 3.4 out of 5 stars on AmbitionBox, based on 1.1k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Urban Company
based on 1k reviews
3.2
Rated by 301 Women
Rated 3.3 for Skill development and 3.1 for Company culture
3.5
Rated by 700 Men
Rated 3.6 for Skill development and 3.4 for Company culture
Work Policy at Urban Company
based on 172 reviews in last 6 months
Work from office
60%
Hybrid
26%
Permanent work from home
14%
Urban Company Reviews
Top mentions in Urban Company Reviews
+ 5 more
Compare Urban Company with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.4/5 based on 1.1k reviews | 3.8/5 based on 4.2k reviews | 3.5/5 based on 3.6k reviews | 3.9/5 based on 5.1k reviews |
Highly Rated for | No highly rated category | No highly rated category | No highly rated category | Salary Skill development Work-life balance |
Critically Rated for | Job security Promotions Work-life balance | Job security Promotions | Job security Promotions Work-life balance | Job security |
Primary Work Policy | Work from office 60% employees reported | Work from office 43% employees reported | Work from office 74% employees reported | Hybrid 47% employees reported |
Rating by Women Employees | 3.2 Average rated by 301 women | 3.6 Good rated by 506 women | 3.4 Average rated by 429 women | 3.5 Good rated by 259 women |
Rating by Men Employees | 3.5 Good rated by 700 men | 3.8 Good rated by 3.4k men | 3.5 Good rated by 3k men | 4.0 Good rated by 4.4k men |
Job security | 2.8 Poor | 3.2 Average | 3.0 Average | 3.0 Average |
View more
Urban Company Salaries
Urban Company salaries have received with an average score of 3.3 out of 5 by 1.1k employees.
Category Manager
(522 salaries)
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₹4 L/yr - ₹14 L/yr
Business Development Associate
(458 salaries)
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₹1.8 L/yr - ₹5.3 L/yr
Senior Category Manager
(137 salaries)
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₹10 L/yr - ₹24 L/yr
Senior Associate
(128 salaries)
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₹2.5 L/yr - ₹7.5 L/yr
BDA
(88 salaries)
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₹1.8 L/yr - ₹5 L/yr
Sales Associate
(84 salaries)
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₹2.7 L/yr - ₹5.2 L/yr
Business Development Executive
(83 salaries)
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₹1.8 L/yr - ₹4.4 L/yr
SPA Therapist
(79 salaries)
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₹2 L/yr - ₹9 L/yr
Trainer
(76 salaries)
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₹3.9 L/yr - ₹8 L/yr
Team Lead
(47 salaries)
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₹2.6 L/yr - ₹8.2 L/yr
Urban Company Jobs
Popular Designations Urban Company Hires for
Current Openings
Urban Company News
View all
Urban Clap should ensure minimum wages of domestic workers: CITU
- The Centre of Indian Trade Unions (CITU) has demanded that Urban Company ensure minimum wages for domestic workers.
- CITU expressed concern over the exploitation of domestic workers through platforms like Urban Company.
- The trade union criticized the launch of the service, emphasizing the issue of safety and non-compliance with labor laws.
- CITU called upon the government to enact a comprehensive law to regulate the working conditions and rights of domestic workers.
HinduBusinessLine | 27 Mar, 2025
Urban Company Joins The Rush Hour
- Urban Company, like many others, is tapping into the 15-minute economy trend which has become a mainstream phenomenon.
- The company faced backlash over the launch of 'Insta Maids' which was renamed to 'Insta Help'.
- Inc42 released FAST42 to highlight India's fastest-growing D2C brands.
- Unikon.ai pivoted to a D2C brand after initial funding.
- TWO AI by Pranav Mistry aims to compete in AI use cases worldwide.
- Blinkit's delay in entering professional home services space raises questions about Urban Company's 'Insta Help' launch.
- Urban Company's revenue model shift includes a marketplace structure and service professional subscriptions.
- 'Insta Help' may increase order volume but questions remain regarding revenue growth and service quality.
- Urban Company needs a dense network of professionals to support the 'Insta Help' volume-centric model.
- The startup must address concerns about service quality and ensure seamless service delivery for 'Insta Help'.
Inc42 | 23 Mar, 2025
Indian Startup Founder Jokes Quick Commerce Might Offer 10-Minutes Matchmaking Services In the Future
- Indian quick commerce space is expanding rapidly and redefining convenience and speed.
- Urban Company launched a 15-minute Insta Maid service, further pushing the boundaries of quick commerce.
- The quick commerce industry in India has expanded beyond food and grocery to include medicines, electronic gadgets, fashion, toys, and house cleaning services.
- A humorous take by quick commerce logistics startup Zippee's founder suggests the possibility of 10-minute matchmaking services in the future.
Startup Pedia | 20 Mar, 2025
'Insta Maids' is now 'Insta Help': Urban Company changes qcomm service name after netizens react
- Urban Company, previously known as Insta Maids, has rebranded its 15-minute house-help booking service to Insta Help.
- The name change came after social media criticism and backlash from employee unions over the perceived exploitative work model.
- According to Urban Company, service partners earn up to Rs 150-180 per hour with benefits, but users have criticized the starting wage of Rs 49 as unfair.
- Associations, including the Indian Federation of App-Based Transport Workers, have also criticized the platform for exploiting gig platform domestic workers.
Economic Times | 19 Mar, 2025
Urban Company Renames Insta Maid To Insta Help After Backlash From Labour Union
- Urban Company has renamed Insta Maids to Insta Help after backlash from a labour union over its alleged exploitative work model.
- The Indian Federation of App-Based Transport Workers criticized Urban Company's work model, demanding fair wages, social security, and safe working conditions.
- Urban Company launched Insta Maids as a 15-minute maid booking service, but faced criticism for prioritizing speed over dignity.
- After engaging with feedback, Urban Company recognized the need for deeper consideration of values and renamed the service to Insta Help.
Bloomberg Quint | 18 Mar, 2025
From Zepto To Blinkit: Dark Patterns Behind The Quick Commerce Boom
- Algorithms play a significant role in shaping consumer buying decisions in quick commerce platforms like Zepto, Swiggy Instamart, and Blinkit.
- Dark patterns, such as hidden charges, discrimination between income groups, and fluctuating prices, have raised concerns among consumers.
- Instances of discrepancies in billing systems, surreptitious charges, and issues with promotional offers have been reported on Zepto.
- Blinkit and Swiggy Instamart have faced criticism for adding promotional items without consent and subtle inflation of final bills.
- Differential pricing based on the device used, manipulation of listed product prices, and legal implications surrounding MRP violations have been debated.
- India's Consumer Protection Act, 2019, prohibits deceptive design tactics like dark patterns, with legal consequences for companies engaging in such practices.
- The impact of quick commerce on traditional retailers, kirana stores, and the need for market justification while ensuring profitability have created challenges for these platforms.
- Government initiatives, such as guidelines for dark patterns and proposed alert apps, reflect efforts to regulate deceptive practices in digital platforms.
- Startups in India continue to raise significant funding, with Urban Company entering the quick commerce space, and regulatory directives being issued to Starlink.
- The debate on dark patterns in quick commerce is ongoing, highlighting the balance between convenience for consumers and ethical business practices.
- The quick commerce boom led by platforms like Zepto, Blinkit, and Swiggy Instamart has revolutionized urban consumer convenience, but concerns around dark patterns persist.
Inc42 | 16 Mar, 2025
'Blatant exploitation': Urban Company's Insta Maids service receives flak online
- Urban Company received backlash for launching 'Insta Maids', a service that allows users to book househelp in 15 minutes.
- Multiple employee unions and internet users criticized the company for exploiting gig workers with this model.
- The service, paid on an hourly basis, offers day-to-day household chores and starts at Rs 49 per hour.
- Some supporters of Urban Company defended the service, citing benefits provided to service partners and the opportunity to earn a decent income.
Economic Times | 15 Mar, 2025
‘Insta Maids - at Your Service in 15 mins’: Urban Company Enters the Quick Commerce Space With Rs 49 per Hour Maid-Service
- Urban Company launches a new maid-for-hire service, 'Insta Maids', providing access to maids in as little as 15 minutes.
- The service is initially offered at ₹49 per hour as an introductory offer, with a focus on Mumbai and plans to expand to other cities.
- The company aims to ensure the well-being of service partners, offering decent earnings, health insurance, and on-the-job insurance.
- Controversy arises with concerns of potential exploitation of labor, fair wages, and use of the term 'maid' being criticized as outdated and demeaning.
Startup Pedia | 15 Mar, 2025
Urban Company Joins Q-Commerce Boom, super.money Beats CRED & More
- Urban Company has introduced a 15-minute maid booking service called 'Insta Maids'.
- super.money emerged as the fifth largest UPI player in February, overtaking CRED in terms of transactions.
- Purple Style Labs has raised $40 Mn as part of its Series E round, led by SageOne.
- Groww is in talks to acquire wealthtech startup Fisdom as part of its plans for expansion.
Inc42 | 14 Mar, 2025
Urban Company enters quick commerce with 15-minute househelp service, Insta Maids
- Urban Company has launched Insta Maids, a 15-minute househelp service for day-to-day household chores.
- Starting at Rs 49 per hour, Insta Maids is currently in the pilot stage in Mumbai.
- Quick commerce platforms are expanding their product range to offer quick deliveries of various services.
- Urban Company, operating in multiple countries, is preparing for an IPO and reported a decrease in net loss for the previous financial year.
Economic Times | 13 Mar, 2025
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Urban Company Subsidiaries
GoodService
3.7
• 3 reviews
HandyHome
4.0
• 1 review
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Urban Company FAQs
When was Urban Company founded?
Urban Company was founded in 2015. The company has been operating for 10 years primarily in the Internet sector.
Where is the Urban Company headquarters located?
Urban Company is headquartered in Gurgaon,Haryana. It operates in 5 cities such as Gurgaon / Gurugram, Bangalore / Bengaluru, Kolkata, Pune, Chennai. To explore all the office locations, visit Urban Company locations.
How many employees does Urban Company have in India?
Urban Company currently has more than 1,100+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Urban Company based on the number of reviews submitted on AmbitionBox.
Does Urban Company have good work-life balance?
Urban Company has a work-life balance rating of 3.1 out of 5 based on 1,100+ employee reviews on AmbitionBox. 43% employees rated Urban Company 3 or below, while 57% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Urban Company work-life balance reviews for more details
Is Urban Company good for career growth?
Career growth at Urban Company is rated as poor, with a promotions and appraisal rating of 2.9. 43% employees rated Urban Company 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Urban Company promotions/appraisals reviews for more detailed insights.
What are the cons of working in Urban Company?
Working at Urban Company does have some drawbacks that potential employees should consider. The company is poorly rated for job security, promotions / appraisal and work life balance, based on 1,100+ employee reviews on AmbitionBox.
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