Radical Minds Sme Executive Interview Questions and Answers

Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and feedback

• I have a proven track record of meeting and exceeding customer satisfaction goals

• I am proficient in using CRM systems and other customer service t
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Q2. Loose and benifit about internet
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Typing test which was very easy

General English reading test which was good

Conversation test which was a bit hard

Q1. Self Introduction
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Q2. Told about your experience
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Q3. 1 year experiencein bpo
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About your knowledge

Q1. Choose own topic tell any thing by own topic
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Q2. Tell me about yourself self
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Q3. What is bpo why choose bpo job
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Q1. Kitne kilometre tak valied hai onboarding
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Q2. Coustomer ko kitne kitne QR Dena hota hai
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Q1. All technical questions
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Q2. Non covered charges and answer
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Q3. PriorAuthorization and retro auth
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Q1. Salary discussion and expected time of joining
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Q1. Explain trade life cycle.
Ans. 
Trade life cycle refers to the stages involved in a trade from initiation to settlement.
• Trade initiation - trade idea generation and approval

• Trade execution - placing the trade in the market

• Trade confirmation - verifying the details of the trade

• Trade settlement - exchanging securities and funds

• Trade reconciliation - ensuring all parties agree on the trade details
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Q2. Tell about swift payment.
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Swift payment refers to a fast and secure method of transferring funds electronically.
• Swift payments are processed quickly, usually within minutes or hours.

• They are secure, as they involve encrypted communication between financial institutions.

• Swift payments are commonly used for international money transfers.

• Examples include wire transfers and online banking transactions.
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Q3. Tell about you old company process
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Q4. Expalin about about investment baking
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Q1. You old package
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Q2. You exp CTC for this company.
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I have 5 years of experience in the field and my current CTC is 10 lakhs per annum.
• I have 5 years of experience in the industry.

• My current CTC is 10 lakhs per annum.

• I am looking for a better opportunity with Sme Associate.
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Q1. Package you expect for this role
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Q1. Introduce yourself
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Q2. Why do you want to join this company ?
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Q3. Tell me something about social media ?
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Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media allows users to share photos, videos, and updates with their network of friends and followers.

• Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn.

• Businesses use social media for marketing, customer service, and building brand awareness.

• Social...read more
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Q1. Introduce yourself
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Q2. What is customer service ?
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Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and offering product recommendations.

• Good customer service can lead to cust...read more
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Q3. What is bpo ?
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accenture.
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