Statestreet HCL Services Sme Associate Interview Questions and Answers

Q1. Introduction And hobbies
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Q2. Last organisation and work experience
Ans. 
I worked as a Senior Associate at XYZ Consulting firm for 3 years.
• Worked as a Senior Associate at XYZ Consulting firm

• Experience includes client management, project coordination, and team leadership

• Handled multiple projects simultaneously and ensured timely delivery

• Collaborated with cross-functional teams to achieve project goals
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Q1. Introduction about ourself
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I am a dedicated and detail-oriented individual with a background in customer service and data entry.
• Customer service experience at XYZ Company for 2 years

• Proficient in data entry and Microsoft Office Suite

• Strong attention to detail and ability to multitask effectively
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Q2. Why do you want to join
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I am passionate about process improvement and believe I can contribute positively to the team's goals.
• I have a strong background in process optimization and efficiency.

• I am eager to learn and grow in a dynamic work environment.

• I am excited about the opportunity to work with a talented team and contribute to the success of the organization.
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Q1. Passed all rounds
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Q2. Denied offer by HR
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Q3. Since i am not a local candidate
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Q4. 100% fraud company
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Q1. Tell me something about you...
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Q1. Account's related question and previous company experience of works...
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Q2. What is balance sheet
Ans. 
Balance sheet is a financial statement that shows a company's assets, liabilities, and shareholders' equity at a specific point in time.
• It provides a snapshot of a company's financial position.

• Assets are what the company owns, liabilities are what it owes, and shareholders' equity is the difference between the two.

• The balance sheet equation is: Assets = Liabilities + Shareholders' Equity.

• It helps investors and analysts...read more
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Q3. What is full form of KYC
Ans. 
Know Your Customer
• KYC stands for Know Your Customer

• It is a process used by financial institutions to verify the identity of their clients

• KYC helps in preventing money laundering, fraud, and terrorist financing

• Examples of KYC documents include passport, driver's license, and utility bills
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Q1. Self introduction, roles and responsibilities in your previous organisation
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Q2. What is your current CTC
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Q3. What are your expectations
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They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.

They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.

Q1. Walk me through your resume?
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Q2. Why do you want to work in a BPO?
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Q3. How would you handle a customer who is angry?
Ans. 
I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, avoiding any defensive or confrontational responses

• Apologize for any inconvenience caused and offer a solution to address their concerns

• Follow up wi...read more
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Q4. What is your typing speed?
Ans. 
My typing speed is 70 words per minute.
• I have been consistently typing at this speed for the past year.

• I have experience transcribing audio files and typing up reports quickly.

• I have taken typing tests online to verify my speed.

• I am comfortable using keyboard shortcuts to increase my efficiency.
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Q5. Why should we hire you?
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It was ok, easy not hard

Q1. It was ok, introduction, hobby, why should we hire you
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Coding and mcq, coding is easy need to get 60 percent to pass the test

Q1. Concept and coding questions based on resume mentioned technologies
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Q1. Waiting for HR interview now
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Q1. What is Authorization Denial process Non covered scenario Offset Timely filling
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Q2. What is Authorization Denial scenario Timely filling
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