Pillar IT Services Interview Questions and Answers

Q1. Introduce yourself.
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Q2. What you understand about sympathy and empathy?
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Q3. What you understand by the customer service.
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes maintaining a positive and helpful attitude towards customers.

• Effective communication skills are essential in customer service.

• Examples: answering phone calls, responding to emails, resolving complaints
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Q4. What you understand by the bpo.
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

• BPO provid...read more
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Q1. English related questions
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Q2. Ai will check your speaking and writing skills
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An aptitude test is a type of psychometric test used to assess cognitive skills and other specific abilities and behavioural traits. Job aptitude tests are very common; almost any employer uses them to screen candidates; among them are the Royal Air Force, EY, Goldman Sachs, and Nursing & midwifery administrators. The most popular ones

Questions on software and system designs. For this, candidates require analytical and logical thinking to solve problems and scenarios for the onsite or virtual interview.

Similar to new markets, companies need to develop new products in order to grow. This problem is intimidating for most clients due to potential high costs and a fear of the unknown. Your case study interview framework should dive deep into the new product before anything else.

What is a group interview?

A group interview is when an employee or team of employees interviews multiple candidates simultaneously, or when a team of employees forms a panel to interview one candidate. Employers typically perform both types of group interviews in conference rooms to simulate a meeting or team project.

Q1. Structured Interview:
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Q2. Semi-Structured Interview
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Q1. Tell me about yourself.
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Q2. What is your understanding of the role of an HR department?
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What are Interview Assignments? A task or project that a recruiter asks candidates to do as part of an interview. It tests candidates' skills and ensures they can do the job. It's a great way to understand a candidate's abilities and potential better.

Q1. What programming languages are you most familiar with?
Ans. 
I am most familiar with Python, Java, and JavaScript.
• Python

• Java

• JavaScript
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Q2. Describe the troubleshooting process you’d follow for a crashing program.
Ans. 
I would start by checking for any recent updates or changes, then look for error messages, try restarting the program, and if necessary, seek help from IT support.
• Check for any recent updates or changes that may have caused the program to crash

• Look for any error messages or pop-up notifications that could provide clues to the issue

• Try restarting the program to see if that resolves the problem

• If the program continues to...read more
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Q1. What is dependency injection
Ans. 
Dependency injection is a design pattern in which components are given their dependencies rather than creating them internally.
• Dependency injection helps in achieving loose coupling between classes.

• It allows for easier testing by providing a way to mock dependencies.

• There are three types of dependency injection - constructor injection, setter injection, and interface injection.
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Q1. Explain solid principles
Ans. 
SOLID principles are a set of five design principles that help make software more maintainable, flexible, and scalable.
• Single Responsibility Principle (SRP) - a class should have only one reason to change

• Open/Closed Principle (OCP) - classes should be open for extension but closed for modification

• Liskov Substitution Principle (LSP) - objects of a superclass should be replaceable with objects of its subclasses without a...read more
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Q1. Tcp/udp difference and tcp/ip model layers
Ans. 
TCP is connection-oriented, reliable protocol while UDP is connectionless, unreliable protocol. TCP/IP model has 4 layers - Application, Transport, Internet, Link.
• TCP is connection-oriented, ensures data delivery in order, and provides error-checking and retransmission of lost packets (e.g. email, web browsing)

• UDP is connectionless, faster but less reliable, used for real-time applications where speed is more important...read more
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Q2. What is purpose of wireshark
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Wireshark is a network protocol analyzer used for troubleshooting, analysis, and security purposes.
• Wireshark captures and analyzes network traffic in real-time.

• It helps in identifying network problems, security vulnerabilities, and malicious activities.

• Users can view packet details, filter traffic, and generate reports for analysis.

• Wireshark is commonly used by network administrators, security professionals, and develo...read more
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It’s easy all accounts related test, excel test and rejoining etc.

Q1. Don't want to disclose
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Q1. Don’t want to disclose
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Q1. Don’t want to disclose
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Q1. How did you post the payment
Ans. 
I posted the payment online using the company's secure payment portal.
• I made the payment through the company's website

• I entered my payment information and submitted the payment online

• I received a confirmation email after successfully posting the payment
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Q2. What about KRA?
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KRA stands for Key Results Area, which are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• KRA helps in defining the key areas of focus for an individual or team

• It sets clear expectations and goals for performance evaluation

• Examples of KRA include sales targets for a salesperson, patient care for a healthcare professional, or project completion for a project manager
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2 coding 12 questions mcq

Q1. Why do you want to join?
Ans. 
I am excited about the opportunity to work on challenging projects and contribute my expertise to a dynamic team.
• Passionate about software development and problem-solving

• Excited about the opportunity to work on challenging projects

• Looking to contribute expertise to a dynamic team
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Q1. Could you provide a self-introduction?
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Q2. What is your educational background and experience?
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Q1. Can you provide information about your previous organization?
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Q1. What do you understand by BRS
Ans. 
BRS stands for Bank Reconciliation Statement, which is a process of matching the balances in a company's accounting records with the corresponding information on a bank statement.
• BRS helps in identifying discrepancies between the company's records and the bank statement

• It ensures that all transactions are accurately recorded in the company's books

• Common reasons for discrepancies include outstanding checks, deposits in ...read more
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