PhonePe Engineer- Customer Support Interview Questions and Answers

Drafting a mail, vocabulary and reasoning

Q1. HR may ask about the previous work experience and relevant questions
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Q1. Explain a situation where you had to convince a tough customer.
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Q2. Explain a situation where you had to take your own call when leads were not available.
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Email writing about some scenarios

Q1. Self introduction, previous experience
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Q2. About your goals
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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There will be an assignment test of English grammar which is basic.

Q1. Tell me about past experience
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Q2. Some random topic or mock call
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Q1. About yoursself what your exp
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Q1. No round complete
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Q1. Introduce about yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for providing exceptional customer service.

• I am fluent in multiple langua...read more
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Q2. What is your role on your last company
Ans. 
I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
• Provided support to customers via phone, email, and chat

• Assisted customers with product inquiries, troubleshooting, and account management

• Resolved customer complaints and escalated issues to the appropriate department when necessary

• Maintained accurate records of customer interactions and transactions

• Collaborated ...read more
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Q3. What is your salary expectations
Ans. 
I would expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and skills when determining my salary expectations.

• I am open to negotiation and willing to discuss the salary package in detail during the interview process.

• I believe that fair compensation is important for both the...read more
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Q4. Reason for left the last company
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited scope for career advancement in the previous company

• Desire for a more challenging and fulfilling role

• Seeking a company with a better work culture and values

• Relocation or personal reasons

• Company downsizing or restructuring
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Q1. Tell me about your self ?
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Q2. Tell me about your last weekend ?
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Q3. Where do you see yourself in 5 years ?
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Q4. What do you know about online transaction ?
Ans. 
Online transactions refer to the process of electronically transferring money or making payments over the internet.
• Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

• They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

• Security measures such as encryption and authentication are crucial to protect sensitive in...read more
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Q5. What do you know about paytm?
Ans. 
Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
• Founded in 2010 by Vijay Shekhar Sharma

• Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

• Allows users to transfer money to friends and family

• Provides cashback and discounts on transactions

• Has a digital wallet feature for storing money
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Q1. Self introduction Which is the last movie you have seen then tell the story in short.
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Q2. How was your school life
Ans. 
My school life was a mix of academic challenges, extracurricular activities, and lifelong friendships.
• I excelled in subjects like mathematics and science, often participating in competitions and winning prizes.

• I was actively involved in various clubs and societies, such as the debate club and the school choir.

• I formed strong bonds with my classmates and teachers, creating a supportive and enjoyable learning environment...read more
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Q3. Your previous experience
Ans. 
I have 3 years of experience in customer service roles.
• Worked as a Customer Service Representative at XYZ Company for 2 years

• Handled customer inquiries, complaints, and provided solutions

• Received positive feedback from customers for excellent service

• Trained new team members on customer service best practices

• Implemented a new customer feedback system to improve service quality
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Q4. Which is the last movie you have seen. Tell the story in short.
Ans. 
The last movie I watched was 'The Shawshank Redemption'.
• The movie is based on a Stephen King novella and is set in a prison.

• It tells the story of Andy Dufresne, a banker who is wrongly convicted of murder and sentenced to life in Shawshank State Penitentiary.

• Andy forms a friendship with Red, an inmate who helps him navigate prison life.

• Throughout the movie, Andy works towards his ultimate goal of escaping from Shawshan...read more
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Q5. Later you will for the 2nd HR . He may ask few questions relating you.
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