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PayPal Customer Support Associate Interview Questions and Answers

Updated 9 Apr 2024

PayPal Customer Support Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Drafting a mail, vocabulary and reasoning

Round 2 - HR 

(1 Question)

  • Q1. HR may ask about the previous work experience and relevant questions
Round 3 - Technical 

(2 Questions)

  • Q1. Explain a situation where you had to convince a tough customer.
  • Q2. Explain a situation where you had to take your own call when leads were not available.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Payments processing
  • Q2. Disputes and claims

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
Q5. Tell me something about cricket in English as well as Hindi langu ... read more

Interview questions from similar companies

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Machine learning and Java programming questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a good knowledege about the work you are presenting in front of them.

I applied via Campus Placement and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company for starting the career

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Mathematics related questions
  • Q2. Basic hr questions
  • Q3. Typing speed in numerical minimum 50 wpm

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy, normal and be comfortable

I applied via Approached by Company and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic end user understanding

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and share your experiences in correct way

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical Interview with one of team members
  • Q2. .net technology, sql server
Round 3 - One-on-one 

(1 Question)

  • Q1. Techno Managerial Round with Manager

Interview Preparation Tips

Topics to prepare for Fiserv Senior Associate interview:
  • .Net
  • ASP.Net
  • MVC
  • SQL
Interview preparation tips for other job seekers - Study full and have full knowledge about technology and current project

Interview Questionnaire 

1 Question

  • Q1. About wireshark,linux common shell command

I applied via Referral and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about your self
  • Q2. Tell me about insurance
  • Ans. 

    Insurance is a contract between an individual and an insurance company to protect against financial loss.

    • Insurance provides financial protection against unexpected events

    • There are different types of insurance such as health, life, auto, and home insurance

    • Premiums are paid to the insurance company in exchange for coverage

    • Insurance policies have terms and conditions that must be followed to receive benefits

    • Insurance comp...

  • Answered by AI
  • Q3. Types of insurance
  • Ans. 

    Types of insurance include life, health, auto, home, and travel insurance.

    • Life insurance provides financial protection to beneficiaries upon the insured's death.

    • Health insurance covers medical expenses and provides access to healthcare services.

    • Auto insurance protects against financial loss in case of accidents or theft involving a vehicle.

    • Home insurance provides coverage for damages or losses to a house and its conten...

  • Answered by AI
  • Q4. Life insurance benefits sections
  • Q5. Why should we hire you on higher package

Interview Preparation Tips

Interview preparation tips for other job seekers - It's completely online

Interview Questionnaire 

1 Question

  • Q1. How are you and what's your qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relax even if you are without skills they will hire you only thing is that they need underpaid workers

PayPal Interview FAQs

How many rounds are there in PayPal Customer Support Associate interview?
PayPal interview process usually has 2 rounds. The most common rounds in the PayPal interview process are One-on-one Round, Aptitude Test and HR.
What are the top questions asked in PayPal Customer Support Associate interview?

Some of the top questions asked at the PayPal Customer Support Associate interview -

  1. Payments process...read more
  2. Disputes and cla...read more

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PayPal Customer Support Associate Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
View more

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PayPal Customer Support Associate Salary
based on 13 salaries
₹5.6 L/yr - ₹8 L/yr
132% more than the average Customer Support Associate Salary in India
View more details

PayPal Customer Support Associate Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
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