Optum Global Solutions Non Voice Customer Care Executive Interview Questions and Answers

Q1. Tell me about you self
Ans. 
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
• I have a background in customer service, where I have honed my communication skills and ability to problem-solve.

• I am empathetic and patient, which allows me to effectively listen to customers' concerns and provide solutions.

• I am detail-oriented and organized, ensuring that I can efficiently handle multiple task
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Q2. Any topic and company history
Ans. 
Company history of XYZ Corporation
• XYZ Corporation was founded in 1995 by John Smith

• The company started as a small software development firm

• XYZ Corporation expanded its services to include customer care in 2008

• The company has grown to become a global leader in customer care solutions
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Aptitude test is general knowledge questions and maths related

Q1. Tell me about you self and college life experience
Ans. 
I am a dedicated and hardworking individual with a passion for customer service. My college life was filled with learning experiences and personal growth.
• Studied [Your Major] at [Your College/University]

• Participated in various extracurricular activities such as [Club/Team]

• Completed internships at [Company/Institution] to gain practical experience

• Developed strong communication and problem-solving skills through group pr
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Q2. Are you comfortable with night shift and salary ready to work from office
Ans. 
Yes, I am comfortable with night shifts and working from the office.
• I have previous experience working night shifts and am comfortable with the schedule.

• I understand the requirements of the job and am willing to work from the office.

• I am flexible with my schedule and can adapt to working at night.

• I am motivated to perform well in this role and am ready to meet the demands of the job.
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Q1. Tell about yourself
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Q2. What is your short time goal longvtime goal
Ans. 
My short-term goal is to enhance my customer service skills and excel in my role as a Non Voice Customer Care Executive. My long-term goal is to progress within the company and take on more responsibilities.
• Short-term goal: Improve communication skills through training sessions

• Short-term goal: Increase efficiency in resolving customer queries

• Long-term goal: Obtain a leadership position within the customer care departme...read more
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Q1. What is BPO what is telle calling
Ans. 
BPO stands for Business Process Outsourcing. Telemarketing is a form of direct marketing in which a salesperson solicits to prospective customers to buy products or services.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Telemarketing, also known as telesales or inside sales, involves contacting potent...read more
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Q2. Why could be jion us
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General knowledge and technical questions

Topic of politics Asking any questions

Q1. Tell me about yourself.
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Q2. Can you describe your educational background?
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Q1. Can you provide an introduction about yourself?
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Q2. What are your study skills?
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Q1. Can you provide a self-introduction?
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Q2. Can you describe your study skills?
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Q1. Can you tell me about your hobbies?
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Q2. Can you mention a historically significant place?
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Q1. What is the Cost to Company (CTC) in this organization?
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Q2. Can you provide a self-introduction?
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Could you provide details about the cost to company (CTC) in this organization?

Q1. Introduce you self
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Q2. Say me how much you grade for yourself
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Q3. What is your typing speed
Ans. 
My typing speed is 70 words per minute.
• Typing speed: 70 words per minute

• Accuracy: 98%

• Experience with data entry tasks

• Proficient in using typing software

• Regular practice to improve speed
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Q4. What are your skills
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Q5. How many language s do you know
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Can communicate effectively in multiple languages
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Q1. Tell about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Listening to customer concerns and addressing them promptly

• Providing accurate information about products or services

• Resolving customer complaints effectively

• Maintaining a positive and helpful attitude

• Building rapport with customers to enhance their experience
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Q2. Why do u fit for this role
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong desire to help customers.
• Strong communication skills demonstrated through previous customer service experience

• Ability to effectively solve customer issues and provide solutions

• Passion for helping customers and ensuring their satisfaction

• Ability to work well under pressure and in a fast-paced environment
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Q1. Tell me about customer service
Ans. 
Customer service is the act of providing assistance and support to customers before, during, and after a purchase.
• Listening to customer concerns and addressing them promptly

• Being knowledgeable about products or services offered

• Maintaining a positive attitude and professional demeanor

• Resolving customer issues efficiently and effectively

• Building rapport and trust with customers
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Q2. Your goal for next 5 years
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Q1. Tell me about your self
Ans. I'm Anvesh Kumar Peddigani and now I'm working in pizza hut and also I continue my studies in Nizamabad
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Q2. Tell me about your family
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Q3. Tell me about your study
Ans. Coming to my family, my father name is narsaiah and my father Was a good former. And my mother name is narsavva she is house wife.
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Q4. Tell what you study and graduation
Ans. Now I'm studying in Bcom in Giriraj govt college, Nizamabad. And my Ssc complete in my village in ZPHS Suddulam and inter completed in Satya vocational in Nizamabad
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Q5. What is your goal in your life
Ans. My goal is to proud my perents
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Q1. Customer Service
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Q2. Customer solving problems
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Q3. Customer 100% solving problems.
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