One Point Solutions Customer Care Executive Interview Questions and Answers

Short-answer questions, story-based questions, and aptitude tests:

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Q1. Tell me about social media
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing,...read more
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Q2. Tell me about the movie that you recently watched
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I recently watched the movie 'The Shawshank Redemption'
• The movie is based on a Stephen King novella

• It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

• Themes of hope, friendship, and redemption are central to the plot
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Q1. INTRODUCE YOURSELF
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Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
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MATHS, REASONING , PERSONALITY TEST

Q1. ABOUT THE COMPANY
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Why you want to do this job

Q1. Who much time india got World Cup
Ans. 
India has won the Cricket World Cup twice.
• India won the Cricket World Cup in 1983 and 2011.

• In 1983, India won their first World Cup by defeating the West Indies in the final.

• In 2011, India won their second World Cup by defeating Sri Lanka in the final.

• Both victories were significant achievements for Indian cricket.
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Q2. Who is aur prime minister
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The Prime Minister is the head of government in a country and is responsible for leading the executive branch.
• The Prime Minister is the highest-ranking official in the government.

• They are usually elected by the people or appointed by the head of state.

• Their role includes making important decisions, representing the country internationally, and leading the government's policies and programs.

• In some countries, the Prime ...read more
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Q3. What is aur national anthem
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The national anthem of our country is a patriotic song that represents our nation's values and history.
• The national anthem is a symbol of national identity and unity.

• It is usually sung or played at important national events and ceremonies.

• The lyrics of the national anthem often reflect the history, culture, and aspirations of the country.

• In our country, the national anthem is 'Jana Gana Mana' composed by Rabindranath T...read more
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Q4. Which is vitamin c Tomato Amla
Ans. 
Vitamin C is found in both tomatoes and amla.
• Tomatoes and amla are both good sources of vitamin C.

• Vitamin C helps boost the immune system and promotes healthy skin.

• Consuming foods rich in vitamin C can help prevent scurvy.

• Both tomatoes and amla can be included in a balanced diet to meet the daily requirement of vitamin C.
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Are u comfortable with this job role
Ans. 
Yes, I am comfortable with this job role as I have previous experience in customer care and enjoy helping customers.
• I have previous experience in customer care roles

• I enjoy helping customers and resolving their issues

• I am comfortable with handling customer inquiries and complaints
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How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

About working discussion how to work to more improvement

Q1. What is the credit
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Credit is the ability to borrow money or obtain goods or services before payment, based on the trust that payment will be made in the future.
• Credit is a financial arrangement where a borrower receives something of value now and agrees to repay the lender at a later date.

• It allows individuals and businesses to make purchases or investments without having to pay the full amount upfront.

• Credit can come in various forms su...read more
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Q2. How many types of credit card use
Ans. 
There are several types of credit cards available, each with different features and benefits.
• Types of credit cards include rewards cards, cashback cards, travel cards, secured cards, and business cards.

• Each type of credit card offers different perks and benefits to suit different needs and preferences.

• Some examples of popular credit card issuers include Visa, Mastercard, American Express, and Discover.
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Q3. What is the bank
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A bank is a financial institution that accepts deposits from the public and creates credit.
• Provides various financial services such as loans, mortgages, and investment accounts

• Facilitates transactions such as deposits, withdrawals, and transfers

• Issues credit cards and offers online banking services
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Candidate. Work and beehive how solved customer s

Q1. Communication skills
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Q1. Grammatical part
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Q1. Company promises
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