NSB Bpo Solutions Customer Care Executive Interview Questions and Answers for Freshers

Dedicated customer care executive with 3 years of experience in resolving customer issues and enhancing satisfaction.

• 3 years of experience in customer service roles, focusing on problem-solving and communication.

• Worked at XYZ Company, where I handled over 50 customer inquiries daily, achieving a 95% satisfaction rate.

• Trained new team members on effective customer interaction techniques, improving team performance.

• Last ...read more

Sales is the process of selling products or services to customers in exchange for money or other forms of payment.

• Sales involves identifying potential customers

• Sales includes presenting products or services to customers

• Sales requires negotiating prices and terms with customers

• Sales involves closing deals and securing payment

• Sales also includes building relationships with customers to encourage repeat business

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.

• Examples of customer service c...read more

I have worked in various customer service roles, focusing on resolving issues and enhancing customer satisfaction.

• Managed customer inquiries via phone and email, ensuring timely responses and resolutions.

• Trained new team members on customer service protocols and software tools.

• Developed and maintained a knowledge base to streamline issue resolution.

• Handled escalated complaints, providing effective solutions and maintai...read more

Upselling is a sales technique aimed at encouraging customers to purchase a higher-end product or add-ons.

• Upselling involves suggesting a more expensive item or additional features to enhance the customer's experience.

• For example, if a customer is buying a laptop, suggesting a model with better specifications or a warranty plan.

• It can increase customer satisfaction by providing them with options that better meet their ...read more