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NielsenIQ

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3.8

based on 918 Reviews

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NielsenIQ Senior Customer Service Associate Interview Questions and Answers

Updated 12 Dec 2023

NielsenIQ Senior Customer Service Associate Interview Experiences

3 interviews found

Senior Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 20 Jul 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. HR would ask you simple questions such as your introduction and your career experience,
    • Add your answer
  • Q2. In the end they'd ask you about salary, and expections, always tell them a bit higher salary then the market.
    • Add your answer
Round 3 - Aptitude Test 

Excel, ERP, problem solving skills, they ask you about what did you do to improve something in your previous organisation, how you did that, when, where, who helped, who were against and why? Is there anything you want to improve in yourself? If yes, then what, and how, and how can we help you to improve?

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask higher salary.

Senior Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 4 Jul 2022

I applied via LinkedIn and was interviewed in Jun 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Normal apti question wuth some management objective question.

Round 3 - Case Study 

Regarding business base query

Round 4 - Technical 

(1 Question)

  • Q1. Basic questions on use of data and management.
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Regular HR questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare about the company, your required JD profile and work exp base question.

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Senior Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 12 Dec 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

General question, GK, Reasoning, Maths

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with higher management talk you experience, why you want to join, how you heard, education background, technical question
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. Depend on you role you applied for
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Salary, joining date, offer letter
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - best is first review the NIQ business. NIQ is FMCG database company which the sales, sales share, market share etc insights to client such as P&G, Uniliver, ITC more big and average company

What people are saying about NielsenIQ

View All
appetizingsage
Verified Icon
2w
works at
IMS People Possible
Work from Home @ NIQ Vadodara?
Does NielsenIQ offer work from home to Data Processing Specialist role candidate who are about to join in the company? If someone is from NIQ vadodara please share insights on it. Also what is the salary which they offer in average in these roles for the one who has skills in SQL, Power Bi, Excel etc but no hands on prior experience.
Got a question about NielsenIQ?
Ask anonymously on communities.

Interview questions from similar companies

Senior Customer Service Associate Interview Questions & Answers

Wipro user image Saurabh Takkar

posted on 13 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Simple test - Basic question

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you want to join and technical questions
    • Add your answer
  • Q2. Why you want to join us
    • Add your answer

Senior Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 2 Apr 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was online aptitude test (computer generated)

Round 2 - HR 

(2 Questions)

  • Q1. How are you doing?
    • Add your answer
  • Q2. Nice and transparent
    • Add your answer

Senior Customer Service Associate Interview Questions & Answers

Accenture user image Anonymous

posted on 9 May 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Previous experience.
    • Add your answer
  • Q2. About new technology
    • Add your answer
  • Q3. Roles and responsibilities
    • Add your answer
Round 3 - HR 

(3 Questions)

  • Q1. Grammar check and communication
    • Add your answer
  • Q2. Communication skills
    • Add your answer
  • Q3. Versant round // confidence level
    • Add your answer

Senior Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 19 Sep 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Assignment 

Versant app test which you have to qualify

Round 2 - HR 

(2 Questions)

  • Q1. Tell us something about yourself?
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing excellent support to customers.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I am proficient in using CRM systems and have a strong attention to detail

    • I am a team player and enjoy collaborating with colleagues to

    • Answered by AI
    Add your answer
  • Q2. Our salary is 12k only?? Are you comfortable with that??
  • Ans. 

    I am open to discussing the salary further based on the overall compensation package and benefits offered.

    • I am open to discussing the salary further based on the overall compensation package and benefits offered.

    • I would like to know more about the benefits, bonuses, and opportunities for growth within the company.

    • I believe that salary is just one aspect of the overall compensation package, and I am willing to negotiate...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very less salary

Senior Customer Service Associate Interview Questions & Answers

HCLTech user image Anonymous

posted on 28 Mar 2022

I was interviewed in Feb 2022.

Round 1 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Where do you see yourself in 5 years?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best to achieve your goals

Senior Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction,, previous experience,
    • Add your answer
Round 2 - Assignment 

Write essay on a topic

Round 3 - HR 

(1 Question)

  • Q1. About myself and documentation and offer letter, all joining formalities were done.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Senior Customer Service Associate interview:
  • Basic English, Apptitude test
Interview preparation tips for other job seekers - Good Company to join. It is more 5 processes under voice and non voice channels. Good team of leads, Managers, HR. Very helpful and co-operative. Overall Good Experience working at Tech Mahindra.

Senior Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 6 Jul 2021

I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I WAS ASKED TO TELL ABOUT MYSELF AND ABOUT MY EXPERIENCE WITH MY PREVIOUS COMPANY. I WAS ABOUT MY HOBBIES AND MY LIKES AND DISLIKES.MY INTERVIEW WAS TAKEN THRU A CONSULTANCY IN 2003 SO OVER THE TIME A LOT ...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I WAS ONLY TOLD THAT I HAVE BEEN SELECTED FOR THE JOB AND TO WAIT OUTSIDE FOR A CONFIRMATION LETTER
More about working at NielsenIQ

NielsenIQ Interview FAQs

How many rounds are there in NielsenIQ Senior Customer Service Associate interview?
NielsenIQ interview process usually has 4-5 rounds. The most common rounds in the NielsenIQ interview process are Resume Shortlist, Aptitude Test and HR.

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Interview Questions for Popular Designations

People are getting interviews through

based on 3 NielsenIQ interviews
Job Portal
Company Website
67%
33%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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NielsenIQ Senior Customer Service Associate Salary
based on 34 salaries
₹8 L/yr - ₹10.8 L/yr
183% more than the average Senior Customer Service Associate Salary in India
View more details

NielsenIQ Senior Customer Service Associate Reviews and Ratings

based on 2 reviews

3.4/5

Rating in categories

3.2

Skill development

3.0

Work-Life balance

3.0

Salary & Benefits

3.8

Job Security

4.4

Company culture

1.8

Promotions/Appraisal

4.4

Work Satisfaction

Explore 2 Reviews and Ratings
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