L&T Finance Collections Manager Interview Questions and Answers

Q1. Negotiation skills to resolve bucket customer
Ans. 
Negotiation skills are essential to resolve bucket customers in collections.
• Listen actively to understand customer's concerns and reasons for non-payment.

• Offer flexible payment options based on customer's financial situation.

• Build rapport and trust with the customer to find a mutually beneficial solution.

• Stay calm and professional, even in difficult situations.

• Document all communication and agreements for future refere...read more
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Q2. Types of effort for solving NPA
Ans. 
Efforts for solving NPA include restructuring loans, recovery through legal action, and selling off assets.
• Restructuring loans to make them more manageable for the borrower

• Recovering through legal action such as filing lawsuits or seizing collateral

• Selling off assets of the borrower to recover the outstanding amount
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Q1. CTC discussion about last company
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Deal customer to pay the emi

Q1. Legal process in BL recovery
Ans. 
Legal process in BL recovery involves following legal procedures to recover outstanding debts.
• Legal process typically involves sending demand letters to the debtor

• If the debtor fails to respond, legal action may be taken such as filing a lawsuit

• Court may issue a judgment in favor of the creditor, allowing for collection of the debt through various means such as wage garnishment or asset seizure
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Q1. My job related experience realated
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