L&T Finance Collections Manager Interview Questions and Answers

Deal customer to pay the emi

Q1. Negotiation skills to resolve bucket customer
Ans. 
Negotiation skills are essential to resolve bucket customers in collections.
• Listen actively to understand customer's concerns and reasons for non-payment.

• Offer flexible payment options based on customer's financial situation.

• Build rapport and trust with the customer to find a mutually beneficial solution.

• Stay calm and professional, even in difficult situations.

• Document all communication and agreements for future refere...read more
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Q2. Types of effort for solving NPA
Ans. 
Efforts for solving NPA include restructuring loans, recovery through legal action, and selling off assets.
• Restructuring loans to make them more manageable for the borrower

• Recovering through legal action such as filing lawsuits or seizing collateral

• Selling off assets of the borrower to recover the outstanding amount
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Q1. CTC discussion about last company
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Q1. Legal process in BL recovery
Ans. 
Legal process in BL recovery involves following legal procedures to recover outstanding debts.
• Legal process typically involves sending demand letters to the debtor

• If the debtor fails to respond, legal action may be taken such as filing a lawsuit

• Court may issue a judgment in favor of the creditor, allowing for collection of the debt through various means such as wage garnishment or asset seizure
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Q1. My job related experience realated
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