Kyndryl Delivery Analyst Interview Questions and Answers

Service Delivery involves providing services to customers in a timely and efficient manner.

• Service Delivery focuses on meeting customer needs and expectations

• It involves ensuring services are delivered on time and within budget

• Service Delivery often includes managing relationships with customers and stakeholders

• Examples of Service Delivery include IT support, logistics, and customer service

Incident is an unplanned event that disrupts or degrades a service, while Problem is the underlying cause of one or more incidents.

• Incident is a specific event that causes an interruption or reduction in the quality of a service.

• Problem is the root cause of one or more incidents and is identified through the analysis of incidents.

• Incidents are typically resolved quickly to restore service, while problems require invest...read more

I prioritize tasks, stay organized, communicate effectively, and remain calm to manage work under pressure.

• Prioritize tasks based on urgency and importance

• Stay organized by creating to-do lists and setting deadlines

• Communicate effectively with team members and stakeholders to manage expectations

• Remain calm by taking deep breaths and focusing on solutions rather than problems