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Jio Senior Customer Service Executive Interview Questions and Answers

Updated 4 Feb 2025

Jio Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 4 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Case Study 

About company products

Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal interview
    • Add your answer
  • Q2. Education and experience
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. About technical qualification
    • Add your answer
  • Q2. Product knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good advice to the new people

Interview questions from similar companies

Senior Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 21 May 2022

I applied via Approached by Company and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Round 1 was easy related to job profile and our work experience.
    • Add your answer
  • Q2. Prépared on Résumé détails.
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. About certifications which we have done in the company.
    • Add your answer
  • Q2. More technical questions, but not so hard. Read all about certifications.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tata Communications Senior Customer Service Executive interview:
  • Prepare technical background
  • Networking fundamental
  • Certification
  • Responsiveness
Interview preparation tips for other job seekers - Intermediate and easy to crack the interview after preparation.

Customer Care Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 18 Feb 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What do you do yesterday
    • Add your answer
Round 3 - Aptitude Test 

Aptitude questions, listening test, speaking test

Customer Care Executive Interview Questions & Answers

BT E Serv user image Anonymous

posted on 17 May 2024

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Difference between empathy and sympathy, talking in a random topic for 2 minutes.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic comms test but instead of assessment they do it face to face.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t waste your time. They reject you for the smallest things saying you are nor good enough. I was there till 5. Went there at 10 only 2 rounds happened for me and i was rejected for comms even being a previous employee for 3.5 in Amazon for international voice process.

Customer Service Executive Interview Questions & Answers

Tata Teleservices user image Anonymous

posted on 17 Oct 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About service delivery
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain how to deliver service to customer

Customer Relationship Officer Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Myself, job profile
    • Add your answer
  • Q2. What is job profile
    • Add your answer
  • Q3. U have any experience
    • Add your answer

Customer Care Executive Interview Questions & Answers

Reliance Communications user image Anonymous

posted on 8 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Assignment 

Basic English knowledge

Round 2 - HR 

(2 Questions)

  • Q1. Tell about your self
    • Add your answer
  • Q2. Is there any experience in this field
    • Add your answer
Round 3 - Behavioral 

(2 Questions)

  • Q1. Testing your communication skills
    • Add your answer
  • Q2. Cheking fluency in hindi and English
    • Add your answer

Interview Preparation Tips

Topics to prepare for Reliance Communications Customer Care Executive interview:
  • Strong Communication Skills
  • Fluency
  • Listening
  • Public Speaking
Interview preparation tips for other job seekers - Try to work in your communication skills. It will help you to get the job. Very friendly interviews.

Customer Service Officer Interview Questions & Answers

Tcil user image Anonymous

posted on 5 Feb 2022

I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell us about yourself
  • Ans. 

    I am a dedicated and experienced customer service officer with a passion for helping others.

    • I have worked in the customer service industry for 5 years, providing support and assistance to customers in various situations.

    • I am skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

    • I have excellent communication and problem-solving skills, which allow me to effectively address cus...

    • Answered by AI
    Add your answer
  • Q2. You just have to give them all your information and achievement
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant and bold and always believe in your self

Senior Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 30 Aug 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Questions based on CCNA,
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Discuss policy, benefits, salary and work life balance
    • Add your answer
  • Q2. Normal discussion and print screen session
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If your interview is for TCTS project, gather information and study on them. You have to solid understanding of network architecture, protocols and troubleshooting.

Customer Relation Officer Interview Questions & Answers

Bharti Airtel user image Pramod Raghav

posted on 18 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Job experience last company name
    • Add your answer
  • Q2. Job experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Last company name working day and job change
More about working at Jio

Jio Interview FAQs

How many rounds are there in Jio Senior Customer Service Executive interview?
Jio interview process usually has 3 rounds. The most common rounds in the Jio interview process are Case Study, One-on-one Round and Technical.
How to prepare for Jio Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Handling, Customer Service and Customer Service Management.
What are the top questions asked in Jio Senior Customer Service Executive interview?

Some of the top questions asked at the Jio Senior Customer Service Executive interview -

  1. About technical qualificat...read more
  2. Product knowle...read more

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Jio Senior Customer Service Executive Interview Process

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Interview experience

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Jio Senior Customer Service Executive Salary
based on 26 salaries
₹1.7 L/yr - ₹4.3 L/yr
18% less than the average Senior Customer Service Executive Salary in India
View more details

Jio Senior Customer Service Executive Reviews and Ratings

based on 11 reviews

2.6/5

Rating in categories

2.4

Skill development

1.9

Work-life balance

3.0

Salary

3.5

Job security

2.2

Company culture

2.2

Promotions

2.3

Work satisfaction

Explore 11 Reviews and Ratings
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