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Reliance Communications Customer Care Executive Interview Questions and Answers

Updated 8 Dec 2024

Reliance Communications Customer Care Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Assignment 

Basic English knowledge

Round 2 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Q2. Is there any experience in this field
Round 3 - Behavioral 

(2 Questions)

  • Q1. Testing your communication skills
  • Q2. Cheking fluency in hindi and English

Interview Preparation Tips

Topics to prepare for Reliance Communications Customer Care Executive interview:
  • Strong Communication Skills
  • Fluency
  • Listening
  • Public Speaking
Interview preparation tips for other job seekers - Try to work in your communication skills. It will help you to get the job. Very friendly interviews.

I applied via Job Portal and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Parsonal information
  • Q2. Studdy information
  • Q3. Company information

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is best part of joining

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself??

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't tell anything that you don't know just be simple they only want to know that your capable of speaking dont tell anything that you really dont know after that they will ask you about the things that say in your introduction so please tell what you actually like.

Interview Questionnaire 

1 Question

  • Q1. About my work experience

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. How to solve customer problem
  • Ans. 

    To solve customer problems, listen actively, empathize, offer solutions, and follow up.

    • Listen actively to the customer's problem

    • Empathize with the customer's situation

    • Offer solutions that address the customer's needs

    • Follow up to ensure the problem is resolved to the customer's satisfaction

  • Answered by AI
  • Q2. How to good service to customers
  • Ans. 

    Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.

    • Listen actively to customers and understand their needs

    • Be empathetic and show genuine concern for their issues

    • Provide timely and effective solutions to their problems

    • Communicate clearly and effectively

    • Follow up to ensure customer satisfaction

    • Personalize the service to meet individual needs

    • Be courteous a

  • Answered by AI
  • Q3. What to do so that the customer likes our services more
  • Ans. 

    To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.

    • Listen actively to their concerns and empathize with their situation

    • Offer customized solutions that cater to their specific needs

    • Provide prompt and efficient service to minimize wait times

    • Follow up with customers to ensure their issues have been resolved

    • Offer incentives or rewards for loyal customers

    • Contin...

  • Answered by AI
  • Q4. Why whould the customer want to take our services
  • Q5. Solve the customer problem

Interview Preparation Tips

Topics to prepare for Bharat Sanchar Nigam Customer Care Executive interview:
  • Customer Service
  • Customer problem regarding
  • Problem solution
Interview preparation tips for other job seekers - I just want to say, mahnat karne walon ki haar nahi hoti , or unko job ki Kami nahi hoti
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Difference between empathy and sympathy, talking in a random topic for 2 minutes.
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic comms test but instead of assessment they do it face to face.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t waste your time. They reject you for the smallest things saying you are nor good enough. I was there till 5. Went there at 10 only 2 rounds happened for me and i was rejected for comms even being a previous employee for 3.5 in Amazon for international voice process.

I applied via Referral and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions were only related to QUALIFICATION, experience, can you do sales, knowledge about telecom.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a third party job, Vodafone do not hire onroll employees unless its for the head managers like store manager and above. Very bad behaviour, overtime with dictatorship kind of behaviour. No respect unless you bootlick.
I have joined just because I need money

I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is five important things in sales?
  • Ans. 

    The five important things in sales are building relationships, understanding customer needs, effective communication, product knowledge, and closing deals.

    • Building relationships: Establishing trust and rapport with customers to create long-term partnerships.

    • Understanding customer needs: Identifying and addressing the specific requirements and pain points of customers.

    • Effective communication: Clearly conveying informati...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and know about sales

I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How you know that job
  • Q2. What do you expect
  • Q3. No expectations but I want expect mobe

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice for my side be strong at any time

I applied via Referral and was interviewed in Sep 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your future goal
  • Q2. How can you manage stress level when you are at work

Interview Preparation Tips

Interview preparation tips for other job seekers - interview was okay...,..............
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Reliance Communications Interview FAQs

How many rounds are there in Reliance Communications Customer Care Executive interview?
Reliance Communications interview process usually has 3 rounds. The most common rounds in the Reliance Communications interview process are Assignment, HR and Behavioral.
What are the top questions asked in Reliance Communications Customer Care Executive interview?

Some of the top questions asked at the Reliance Communications Customer Care Executive interview -

  1. Is there any experience in this fi...read more
  2. Cheking fluency in hindi and Engl...read more
  3. Testing your communication ski...read more

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Reliance Communications Customer Care Executive Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

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Reliance Communications Customer Care Executive Salary
based on 102 salaries
₹0.6 L/yr - ₹6 L/yr
19% less than the average Customer Care Executive Salary in India
View more details

Reliance Communications Customer Care Executive Reviews and Ratings

based on 35 reviews

3.3/5

Rating in categories

2.8

Skill development

3.0

Work-life balance

2.6

Salary

2.8

Job security

3.1

Company culture

2.3

Promotions

2.9

Work satisfaction

Explore 35 Reviews and Ratings
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