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BT E Serv Customer Care Executive Interview Questions and Answers

Updated 17 May 2024

BT E Serv Customer Care Executive Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Difference between empathy and sympathy, talking in a random topic for 2 minutes.
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic comms test but instead of assessment they do it face to face.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t waste your time. They reject you for the smallest things saying you are nor good enough. I was there till 5. Went there at 10 only 2 rounds happened for me and i was rejected for comms even being a previous employee for 3.5 in Amazon for international voice process.

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction about the process

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
  • Q3. Share details of your previous job.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(2 Questions)

  • Q1. What is your family background?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be prepared for more thing's

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(1 Question)

  • Q1. Ss hiukd be more careful

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be more careful about the work and while giving the interview ....

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction about introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - It was simple round.Where everyone can crack the done the interview easyly

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

  • Answered by AI
  • Q3. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you handle irated customers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just share your experience and even if there is negligible grammatical mistake your answer should be correct.

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
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BT E Serv Interview FAQs

How many rounds are there in BT E Serv Customer Care Executive interview?
BT E Serv interview process usually has 2 rounds. The most common rounds in the BT E Serv interview process are One-on-one Round and HR.

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BT E Serv Customer Care Executive Interview Process

based on 1 interview

Interview experience

2
  
Poor
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BT E Serv Customer Care Executive Reviews and Ratings

based on 3 reviews

1.8/5

Rating in categories

1.8

Skill development

2.1

Work-life balance

1.5

Salary

2.1

Job security

1.5

Company culture

1.5

Promotions

1.5

Work satisfaction

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