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BT E Serv Business Operations Associate Interview Questions and Answers

Updated 24 Jul 2023

BT E Serv Business Operations Associate Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Amcat was taken which includes English, reasoning, aptitude

Round 3 - One-on-one 

(2 Questions)

  • Q1. 2 min was given to speak on a topic which needs to be chosen in between 1 to 100
  • Q2. Random topic would be provided and 30 sec to think about it
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion was taken place

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, Current profile, CTC, Willing to relocate, expected CTC..
Round 3 - One-on-one 

(1 Question)

  • Q1. About Current work and Experience. Team management, Passive optical network. Business and process operation.
Round 4 - Group Discussion 

Final round with State Head..

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Had test for first round

Round 3 - Group Discussion 

Had group discussion after taking aptitude test

Round 4 - Case Study 

Asked many details about customers communication

Round 5 - Technical 

(9 Questions)

  • Q1. When technical round they asked how am I have knowledge about mobile technology
  • Ans. 

    I answered for the question they asked activation of mobile

  • Answered Anonymously
  • Q2. How you communicate with a customer when they enter in your outlet
  • Ans. 

    I greet them warmly, ask how I can assist, and provide information on promotions or specials.

    • Greet the customer with a smile and a warm welcome

    • Ask how you can assist them or if they need help finding anything

    • Inform them about any ongoing promotions or specials

    • Offer assistance in making a decision or provide recommendations if needed

  • Answered by AI
  • Q3. How you come to know about customer that what type of customer they are
  • Ans. 

    By analyzing their behavior, preferences, purchase history, and feedback.

    • Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use

    • Collect feedback through surveys, reviews, and social media interactions

    • Segment customers based on demographics, psychographics, and past interactions

    • Use data analytics tools to identify patterns and trends in customer data

    • Personalize communi...

  • Answered by AI
  • Q4. How you solve the customer problem without asking your seniors
  • Ans. 

    By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.

    • Analyze the customer problem thoroughly

    • Utilize available resources such as company policies, procedures, and past experiences

    • Make decisions based on your own experience and knowledge

    • Implement a solution and monitor its effectiveness

    • Seek feedback from the customer to ensure satisfaction

  • Answered by AI
  • Q5. How you communicate when customer too rude
  • Ans. 

    I remain calm, listen actively, empathize, and address the issue professionally.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions

    • Address the issue professionally and offer solutions

    • Avoid escalating the situation further

  • Answered by AI
  • Q6. How will start explaining about mobile phone technology
  • Ans. 

    Mobile phone technology is the technology used in mobile communication devices.

    • Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.

    • Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.

    • Explain the role of operating systems like iOS and Android in powering mobile devices.

    • Talk about the impact of mobile technology ...

  • Answered by AI
  • Q7. How you promise customer that when they will ask for new perticular numbers
  • Ans. 

    We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.

    • Ensure efficient operations to meet customer requests promptly

    • Maintain clear communication with customers regarding timelines and expectations

    • Provide updates on the progress of obtaining the new numbers

    • Offer alternatives or solutions if there are any delays

    • Follow up with customers to ensure satisfaction

  • Answered by AI
  • Q8. How will you come to the customer that they are buying the product or not
  • Ans. 

    By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.

    • Analyze sales data to track product purchases

    • Collect customer feedback to understand their satisfaction level

    • Monitor customer behavior on the website or in-store to see if they are browsing or purchasing

    • Conduct market research to identify trends and demand for the product

    • Use customer surveys or interviews to g

  • Answered by AI
  • Q9. How you convince the customer that when they are not ready to pay their mobile bill
  • Ans. 

    By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.

    • Explain the consequences of not paying the bill on time, such as service interruption or late fees

    • Offer flexible payment options, such as payment plans or extensions

    • Highlight the benefits of maintaining a good payment history, such as improved credit score

    • Provide excellent cust...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - First they should know about the job which they wants to join

BT E Serv Interview FAQs

How many rounds are there in BT E Serv Business Operations Associate interview?
BT E Serv interview process usually has 4 rounds. The most common rounds in the BT E Serv interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
What are the top questions asked in BT E Serv Business Operations Associate interview?

Some of the top questions asked at the BT E Serv Business Operations Associate interview -

  1. 2 min was given to speak on a topic which needs to be chosen in between 1 to ...read more
  2. Random topic would be provided and 30 sec to think about...read more

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BT E Serv Business Operations Associate Interview Process

based on 1 interview

Interview experience

4
  
Good
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