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Reliance Communications Operations Executive Interview Questions, Process, and Tips

Updated 30 Oct 2023

Reliance Communications Operations Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Had test for first round

Round 3 - Group Discussion 

Had group discussion after taking aptitude test

Round 4 - Case Study 

Asked many details about customers communication

Round 5 - Technical 

(9 Questions)

  • Q1. When technical round they asked how am I have knowledge about mobile technology
  • Ans. 

    I answered for the question they asked activation of mobile

  • Answered Anonymously
  • Q2. How you communicate with a customer when they enter in your outlet
  • Ans. 

    I greet them warmly, ask how I can assist, and provide information on promotions or specials.

    • Greet the customer with a smile and a warm welcome

    • Ask how you can assist them or if they need help finding anything

    • Inform them about any ongoing promotions or specials

    • Offer assistance in making a decision or provide recommendations if needed

  • Answered by AI
  • Q3. How you come to know about customer that what type of customer they are
  • Ans. 

    By analyzing their behavior, preferences, purchase history, and feedback.

    • Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use

    • Collect feedback through surveys, reviews, and social media interactions

    • Segment customers based on demographics, psychographics, and past interactions

    • Use data analytics tools to identify patterns and trends in customer data

    • Personalize communi...

  • Answered by AI
  • Q4. How you solve the customer problem without asking your seniors
  • Ans. 

    By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.

    • Analyze the customer problem thoroughly

    • Utilize available resources such as company policies, procedures, and past experiences

    • Make decisions based on your own experience and knowledge

    • Implement a solution and monitor its effectiveness

    • Seek feedback from the customer to ensure satisfaction

  • Answered by AI
  • Q5. How you communicate when customer too rude
  • Ans. 

    I remain calm, listen actively, empathize, and address the issue professionally.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions

    • Address the issue professionally and offer solutions

    • Avoid escalating the situation further

  • Answered by AI
  • Q6. How will start explaining about mobile phone technology
  • Ans. 

    Mobile phone technology is the technology used in mobile communication devices.

    • Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.

    • Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.

    • Explain the role of operating systems like iOS and Android in powering mobile devices.

    • Talk about the impact of mobile technology ...

  • Answered by AI
  • Q7. How you promise customer that when they will ask for new perticular numbers
  • Ans. 

    We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.

    • Ensure efficient operations to meet customer requests promptly

    • Maintain clear communication with customers regarding timelines and expectations

    • Provide updates on the progress of obtaining the new numbers

    • Offer alternatives or solutions if there are any delays

    • Follow up with customers to ensure satisfaction

  • Answered by AI
  • Q8. How will you come to the customer that they are buying the product or not
  • Ans. 

    By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.

    • Analyze sales data to track product purchases

    • Collect customer feedback to understand their satisfaction level

    • Monitor customer behavior on the website or in-store to see if they are browsing or purchasing

    • Conduct market research to identify trends and demand for the product

    • Use customer surveys or interviews to g

  • Answered by AI
  • Q9. How you convince the customer that when they are not ready to pay their mobile bill
  • Ans. 

    By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.

    • Explain the consequences of not paying the bill on time, such as service interruption or late fees

    • Offer flexible payment options, such as payment plans or extensions

    • Highlight the benefits of maintaining a good payment history, such as improved credit score

    • Provide excellent cust...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - First they should know about the job which they wants to join

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your final year project about?
  • Q2. What are the OSI layers and describe them briefly?
  • Ans. 

    OSI layers are a model for network communication. There are 7 layers, each with a specific function.

    • Layer 1: Physical - deals with physical connections and transmission of raw data

    • Layer 2: Data Link - manages data transfer between devices on the same network

    • Layer 3: Network - handles routing and forwarding of data between networks

    • Layer 4: Transport - ensures reliable data transfer between applications

    • Layer 5: Session -...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared regarding your final year project as most of the interview goes on the explanation and cross questions regarding the project

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions was from loader testing STB's architecture, BT remote and PSI-SI table, maximum Questions would be from your resume

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real, calm and composed you should have perfect knowledge of what you have written in your resume

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself??

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't tell anything that you don't know just be simple they only want to know that your capable of speaking dont tell anything that you really dont know after that they will ask you about the things that say in your introduction so please tell what you actually like.

I appeared for an interview in May 2019.

Interview Questionnaire 

1 Question

  • Q1. Basics questions of CCNA routing switching and collaboration.

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to prepare for basics of CCNA, if you want join in a technical team. If you have knowledge on Telepresence, UCC, DCS, voice, SDWAN, security firewall etc. then it would be great.

I applied via Approached by Company and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Last working and a topic for how to sale
  • Ans. 

    I'm sorry, but the question is unclear and incomplete. Could you please provide more context?

    • Please provide more information about the last working and the topic for how to sale.

    • Without more context, it's difficult to provide a meaningful answer.

    • Could you please rephrase the question or provide additional details?

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company if u can work for long hours

Interview Questionnaire 

2 Questions

  • Q1. SAP Application
  • Q2. How to create Ticket with help of Remedy
  • Ans. 

    To create a ticket with Remedy, follow these steps.

    • Open Remedy application

    • Click on 'Create Ticket' button

    • Fill in the required fields such as summary, description, priority, etc.

    • Click on 'Submit' button to create the ticket

    • Note down the ticket number for future reference

  • Answered by AI

I appeared for an interview in Feb 2017.

Interview Questionnaire 

3 Questions

  • Q1. What you have learned in your previous company?
  • Ans. 

    I have learned the importance of effective communication, strategic planning, and team collaboration in my previous company.

    • Importance of effective communication in ensuring clarity and alignment within the team

    • Strategic planning to set clear goals and priorities for the team

    • Team collaboration to leverage diverse skills and perspectives for better outcomes

  • Answered by AI
  • Q2. How you would handle the pressure because it's a new company and there might be the chances that we can ask yu to do something which is not there in your job role?
  • Ans. 

    I thrive under pressure and am adaptable to new challenges, willing to go above and beyond my job role.

    • I have a track record of successfully handling pressure in previous roles.

    • I am open to taking on new responsibilities and challenges.

    • I believe in continuous learning and growth, so I am willing to step out of my comfort zone.

    • I will communicate effectively with the team to understand expectations and deliver accordingl...

  • Answered by AI
  • Q3. In your previous company you were doing in house jobs. Your boss didn't ask you to go outside and bring business for the company but in your company you need to go outside and visit some VVIP clients. Are ...

Interview Preparation Tips

Round: Technical + HR Interview
Experience: I answer all the questions to the best of my knowledge and experiences I had working in the same industry. Some questions I need to answer very diplomatically but overall it was quite good.
Tips: Be yourself and if you know that your right stick to it.

Round: HR Interview
Experience: Discussions about my job role in context to my previous job roles. Salary discussions.

I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Educational Qualifications
  • Q2. Job location and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical skills with speaking skill

I appeared for an interview before Jan 2016.

Interview Preparation Tips

Round: Test
Experience: Test included questions from topics like mosfets, analog communication(DSB-SC, VSB,AM,FM etc),Antenna and radar.
Tips: Easy questions.Formula based mostly. A little bit of revision will be enough.

College Name: MNNIT Allahabad

Reliance Communications Interview FAQs

How many rounds are there in Reliance Communications Operations Executive interview?
Reliance Communications interview process usually has 5 rounds. The most common rounds in the Reliance Communications interview process are Resume Shortlist, Aptitude Test and Group Discussion.
What are the top questions asked in Reliance Communications Operations Executive interview?

Some of the top questions asked at the Reliance Communications Operations Executive interview -

  1. How you communicate with a customer when they enter in your out...read more
  2. How you come to know about customer that what type of customer they ...read more
  3. How you promise customer that when they will ask for new perticular numb...read more

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Reliance Communications Operations Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Reliance Communications Operations Executive Salary
based on 10 salaries
₹2 L/yr - ₹4 L/yr
At par with the average Operations Executive Salary in India
View more details

Reliance Communications Operations Executive Reviews and Ratings

based on 6 reviews

4.9/5

Rating in categories

4.9

Skill development

4.9

Work-life balance

4.7

Salary

4.8

Job security

4.9

Company culture

4.8

Promotions

4.8

Work satisfaction

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