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Reliance Communications Operations Executive Interview Questions, Process, and Tips

Updated 30 Oct 2023

Reliance Communications Operations Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Had test for first round

Round 3 - Group Discussion 

Had group discussion after taking aptitude test

Round 4 - Case Study 

Asked many details about customers communication

Round 5 - Technical 

(9 Questions)

  • Q1. When technical round they asked how am I have knowledge about mobile technology
  • Ans. 

    I answered for the question they asked activation of mobile

  • Answered Anonymously
  • Q2. How you communicate with a customer when they enter in your outlet
  • Ans. 

    I greet them warmly, ask how I can assist, and provide information on promotions or specials.

    • Greet the customer with a smile and a warm welcome

    • Ask how you can assist them or if they need help finding anything

    • Inform them about any ongoing promotions or specials

    • Offer assistance in making a decision or provide recommendations if needed

  • Answered by AI
  • Q3. How you come to know about customer that what type of customer they are
  • Ans. 

    By analyzing their behavior, preferences, purchase history, and feedback.

    • Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use

    • Collect feedback through surveys, reviews, and social media interactions

    • Segment customers based on demographics, psychographics, and past interactions

    • Use data analytics tools to identify patterns and trends in customer data

    • Personalize communi...

  • Answered by AI
  • Q4. How you solve the customer problem without asking your seniors
  • Ans. 

    By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.

    • Analyze the customer problem thoroughly

    • Utilize available resources such as company policies, procedures, and past experiences

    • Make decisions based on your own experience and knowledge

    • Implement a solution and monitor its effectiveness

    • Seek feedback from the customer to ensure satisfaction

  • Answered by AI
  • Q5. How you communicate when customer too rude
  • Ans. 

    I remain calm, listen actively, empathize, and address the issue professionally.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions

    • Address the issue professionally and offer solutions

    • Avoid escalating the situation further

  • Answered by AI
  • Q6. How will start explaining about mobile phone technology
  • Ans. 

    Mobile phone technology is the technology used in mobile communication devices.

    • Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.

    • Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.

    • Explain the role of operating systems like iOS and Android in powering mobile devices.

    • Talk about the impact of mobile technology ...

  • Answered by AI
  • Q7. How you promise customer that when they will ask for new perticular numbers
  • Ans. 

    We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.

    • Ensure efficient operations to meet customer requests promptly

    • Maintain clear communication with customers regarding timelines and expectations

    • Provide updates on the progress of obtaining the new numbers

    • Offer alternatives or solutions if there are any delays

    • Follow up with customers to ensure satisfaction

  • Answered by AI
  • Q8. How will you come to the customer that they are buying the product or not
  • Ans. 

    By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.

    • Analyze sales data to track product purchases

    • Collect customer feedback to understand their satisfaction level

    • Monitor customer behavior on the website or in-store to see if they are browsing or purchasing

    • Conduct market research to identify trends and demand for the product

    • Use customer surveys or interviews to g

  • Answered by AI
  • Q9. How you convince the customer that when they are not ready to pay their mobile bill
  • Ans. 

    By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.

    • Explain the consequences of not paying the bill on time, such as service interruption or late fees

    • Offer flexible payment options, such as payment plans or extensions

    • Highlight the benefits of maintaining a good payment history, such as improved credit score

    • Provide excellent cust...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - First they should know about the job which they wants to join

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self ROI calculation What do you market hadeling.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About your education, Experience, Sales knowledge, Market Knowledge,
Round 3 - One-on-one 

(1 Question)

  • Q1. 2nd round with Zonel Sales Manger

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident your self and do your enterview clearly.

I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is five important things in sales?
  • Ans. 

    The five important things in sales are building relationships, understanding customer needs, effective communication, product knowledge, and closing deals.

    • Building relationships: Establishing trust and rapport with customers to create long-term partnerships.

    • Understanding customer needs: Identifying and addressing the specific requirements and pain points of customers.

    • Effective communication: Clearly conveying informati...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and know about sales

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Construction and OFC related questions..

Interview Preparation Tips

Interview preparation tips for other job seekers - If u want to crack this interview then you study about OFC and Construction related questions.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Something about yourself self
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion is happend

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't panic about your interview session,it's based on your previous experience

I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked about me and how I work to increase the business and what are the rules of sales
  • Ans. I told them about me and how I will increase my sales and give all answer without nervousness and eye contact should be clear and I told my aims about the sales
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous while interview and tell all truth about your self and I told them how I am doing

I applied via Naukri.com and was interviewed before Oct 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Difference between routing and switching.
  • Ans. 

    Routing is the process of forwarding data packets between different networks while switching is the process of forwarding data packets within the same network.

    • Routing is done by routers while switching is done by switches.

    • Routing involves making decisions based on the destination IP address while switching involves making decisions based on the MAC address.

    • Routing is slower than switching as it involves more processing...

  • Answered by AI
  • Q2. Why port forwarding and DMZ ?
  • Ans. 

    Port forwarding and DMZ are used to allow external access to internal network resources.

    • Port forwarding allows incoming traffic on a specific port to be forwarded to a specific device on the internal network.

    • DMZ (demilitarized zone) is a separate network segment that allows external access to a specific device without exposing the entire internal network.

    • Both are used to enable remote access to internal resources such ...

  • Answered by AI
Round 3 - Aptitude Test 

General knowledge
Mathematics
English
Reasoning

Round 4 - HR 

(1 Question)

  • Q1. Hr called for Salary discussion.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while talking
Be pateint
Be in proper dress .

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself that is not part of your CV
  • Q2. If any pervious experience, explain in detail of the role you played and how you helped the company grow?
  • Q3. What helps you stay calm in situation of distress?

Interview Preparation Tips

Interview preparation tips for other job seekers - You can be a experience holder or a fresher but a key to crack an interview is to be confident and at ease at the same time. If you are not able to understand question ask again it no harm to ask 10 sec to breathe. Interviewer understands they are human too. Even if you don't know the answer try to keep the interview engaging. Talk and keep interacting. They don't need your knowledge all they want to know is how confident and know well you can talk. It works like a charm. Best of luck.

I applied via LinkedIn and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my strengths.
  • Q2. I wont give up at any cost. I will Learn things and make it useful for the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, true to yourself show that u r willing to take challanges.

Reliance Communications Interview FAQs

How many rounds are there in Reliance Communications Operations Executive interview?
Reliance Communications interview process usually has 5 rounds. The most common rounds in the Reliance Communications interview process are Resume Shortlist, Aptitude Test and Group Discussion.
What are the top questions asked in Reliance Communications Operations Executive interview?

Some of the top questions asked at the Reliance Communications Operations Executive interview -

  1. How you communicate with a customer when they enter in your out...read more
  2. How you come to know about customer that what type of customer they ...read more
  3. How you promise customer that when they will ask for new perticular numb...read more

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Reliance Communications Operations Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Reliance Communications Operations Executive Salary
based on 10 salaries
₹2 L/yr - ₹4 L/yr
At par with the average Operations Executive Salary in India
View more details

Reliance Communications Operations Executive Reviews and Ratings

based on 6 reviews

4.9/5

Rating in categories

4.9

Skill development

4.9

Work-life balance

4.7

Salary

4.8

Job security

4.9

Company culture

4.8

Promotions

4.8

Work satisfaction

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