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I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.
Had test for first round
Had group discussion after taking aptitude test
Asked many details about customers communication
I answered for the question they asked activation of mobile
I greet them warmly, ask how I can assist, and provide information on promotions or specials.
Greet the customer with a smile and a warm welcome
Ask how you can assist them or if they need help finding anything
Inform them about any ongoing promotions or specials
Offer assistance in making a decision or provide recommendations if needed
By analyzing their behavior, preferences, purchase history, and feedback.
Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use
Collect feedback through surveys, reviews, and social media interactions
Segment customers based on demographics, psychographics, and past interactions
Use data analytics tools to identify patterns and trends in customer data
Personalize communi...
By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.
Analyze the customer problem thoroughly
Utilize available resources such as company policies, procedures, and past experiences
Make decisions based on your own experience and knowledge
Implement a solution and monitor its effectiveness
Seek feedback from the customer to ensure satisfaction
I remain calm, listen actively, empathize, and address the issue professionally.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's emotions
Address the issue professionally and offer solutions
Avoid escalating the situation further
Mobile phone technology is the technology used in mobile communication devices.
Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.
Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.
Explain the role of operating systems like iOS and Android in powering mobile devices.
Talk about the impact of mobile technology ...
We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.
Ensure efficient operations to meet customer requests promptly
Maintain clear communication with customers regarding timelines and expectations
Provide updates on the progress of obtaining the new numbers
Offer alternatives or solutions if there are any delays
Follow up with customers to ensure satisfaction
By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.
Analyze sales data to track product purchases
Collect customer feedback to understand their satisfaction level
Monitor customer behavior on the website or in-store to see if they are browsing or purchasing
Conduct market research to identify trends and demand for the product
Use customer surveys or interviews to g
By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.
Explain the consequences of not paying the bill on time, such as service interruption or late fees
Offer flexible payment options, such as payment plans or extensions
Highlight the benefits of maintaining a good payment history, such as improved credit score
Provide excellent cust...
Top trending discussions
posted on 25 Jan 2023
I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 3 interview rounds.
I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.
The five important things in sales are building relationships, understanding customer needs, effective communication, product knowledge, and closing deals.
Building relationships: Establishing trust and rapport with customers to create long-term partnerships.
Understanding customer needs: Identifying and addressing the specific requirements and pain points of customers.
Effective communication: Clearly conveying informati...
I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.
I applied via Referral and was interviewed before Jan 2022. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Oct 2021. There were 4 interview rounds.
Routing is the process of forwarding data packets between different networks while switching is the process of forwarding data packets within the same network.
Routing is done by routers while switching is done by switches.
Routing involves making decisions based on the destination IP address while switching involves making decisions based on the MAC address.
Routing is slower than switching as it involves more processing...
Port forwarding and DMZ are used to allow external access to internal network resources.
Port forwarding allows incoming traffic on a specific port to be forwarded to a specific device on the internal network.
DMZ (demilitarized zone) is a separate network segment that allows external access to a specific device without exposing the entire internal network.
Both are used to enable remote access to internal resources such ...
General knowledge
Mathematics
English
Reasoning
I applied via Walk-in and was interviewed before Oct 2019. There were 4 interview rounds.
I applied via LinkedIn and was interviewed before May 2020. There were 3 interview rounds.
Some of the top questions asked at the Reliance Communications Operations Executive interview -
based on 1 interview
Interview experience
based on 6 reviews
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