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I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.
Had test for first round
Had group discussion after taking aptitude test
Asked many details about customers communication
I answered for the question they asked activation of mobile
I greet them warmly, ask how I can assist, and provide information on promotions or specials.
Greet the customer with a smile and a warm welcome
Ask how you can assist them or if they need help finding anything
Inform them about any ongoing promotions or specials
Offer assistance in making a decision or provide recommendations if needed
By analyzing their behavior, preferences, purchase history, and feedback.
Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use
Collect feedback through surveys, reviews, and social media interactions
Segment customers based on demographics, psychographics, and past interactions
Use data analytics tools to identify patterns and trends in customer data
Personalize communi...
By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.
Analyze the customer problem thoroughly
Utilize available resources such as company policies, procedures, and past experiences
Make decisions based on your own experience and knowledge
Implement a solution and monitor its effectiveness
Seek feedback from the customer to ensure satisfaction
I remain calm, listen actively, empathize, and address the issue professionally.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's emotions
Address the issue professionally and offer solutions
Avoid escalating the situation further
Mobile phone technology is the technology used in mobile communication devices.
Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.
Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.
Explain the role of operating systems like iOS and Android in powering mobile devices.
Talk about the impact of mobile technology ...
We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.
Ensure efficient operations to meet customer requests promptly
Maintain clear communication with customers regarding timelines and expectations
Provide updates on the progress of obtaining the new numbers
Offer alternatives or solutions if there are any delays
Follow up with customers to ensure satisfaction
By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.
Analyze sales data to track product purchases
Collect customer feedback to understand their satisfaction level
Monitor customer behavior on the website or in-store to see if they are browsing or purchasing
Conduct market research to identify trends and demand for the product
Use customer surveys or interviews to g
By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.
Explain the consequences of not paying the bill on time, such as service interruption or late fees
Offer flexible payment options, such as payment plans or extensions
Highlight the benefits of maintaining a good payment history, such as improved credit score
Provide excellent cust...
I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.
OSI layers are a model for network communication. There are 7 layers, each with a specific function.
Layer 1: Physical - deals with physical connections and transmission of raw data
Layer 2: Data Link - manages data transfer between devices on the same network
Layer 3: Network - handles routing and forwarding of data between networks
Layer 4: Transport - ensures reliable data transfer between applications
Layer 5: Session -...
I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.
I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.
I appeared for an interview in May 2019.
I applied via Approached by Company and was interviewed before Feb 2021. There was 1 interview round.
I'm sorry, but the question is unclear and incomplete. Could you please provide more context?
Please provide more information about the last working and the topic for how to sale.
Without more context, it's difficult to provide a meaningful answer.
Could you please rephrase the question or provide additional details?
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I appeared for an interview in Feb 2017.
I have learned the importance of effective communication, strategic planning, and team collaboration in my previous company.
Importance of effective communication in ensuring clarity and alignment within the team
Strategic planning to set clear goals and priorities for the team
Team collaboration to leverage diverse skills and perspectives for better outcomes
I thrive under pressure and am adaptable to new challenges, willing to go above and beyond my job role.
I have a track record of successfully handling pressure in previous roles.
I am open to taking on new responsibilities and challenges.
I believe in continuous learning and growth, so I am willing to step out of my comfort zone.
I will communicate effectively with the team to understand expectations and deliver accordingl...
I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.
I appeared for an interview before Jan 2016.
Some of the top questions asked at the Reliance Communications Operations Executive interview -
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Interview experience
based on 6 reviews
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