Reliance Communications Interview Questions, Process, and Tips

Had test for first round

Had group discussion after taking aptitude test

Asked many details about customers communication

Q1. When technical round they asked how am I have knowledge about mobile technology
Ans. 
I answered for the question they asked activation of mobile
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Q2. How you communicate with a customer when they enter in your outlet
Ans. 
I greet them warmly, ask how I can assist, and provide information on promotions or specials.
• Greet the customer with a smile and a warm welcome

• Ask how you can assist them or if they need help finding anything

• Inform them about any ongoing promotions or specials

• Offer assistance in making a decision or provide recommendations if needed
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Q3. How you come to know about customer that what type of customer they are
Ans. 
By analyzing their behavior, preferences, purchase history, and feedback.
• Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use

• Collect feedback through surveys, reviews, and social media interactions

• Segment customers based on demographics, psychographics, and past interactions

• Use data analytics tools to identify patterns and trends in customer data

• Personalize communi...read more
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Q4. How you solve the customer problem without asking your seniors
Ans. 
By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.
• Analyze the customer problem thoroughly

• Utilize available resources such as company policies, procedures, and past experiences

• Make decisions based on your own experience and knowledge

• Implement a solution and monitor its effectiveness

• Seek feedback from the customer to ensure satisfaction
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Q5. How you communicate when customer too rude
Ans. 
I remain calm, listen actively, empathize, and address the issue professionally.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions

• Address the issue professionally and offer solutions

• Avoid escalating the situation further
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Q6. How will start explaining about mobile phone technology
Ans. 
Mobile phone technology is the technology used in mobile communication devices.
• Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.

• Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.

• Explain the role of operating systems like iOS and Android in powering mobile devices.

• Talk about the impact of mobile technology ...read more
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Q7. How you promise customer that when they will ask for new perticular numbers
Ans. 
We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.
• Ensure efficient operations to meet customer requests promptly

• Maintain clear communication with customers regarding timelines and expectations

• Provide updates on the progress of obtaining the new numbers

• Offer alternatives or solutions if there are any delays

• Follow up with customers to ensure satisfaction
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Q8. How will you come to the customer that they are buying the product or not
Ans. 
By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.
• Analyze sales data to track product purchases

• Collect customer feedback to understand their satisfaction level

• Monitor customer behavior on the website or in-store to see if they are browsing or purchasing

• Conduct market research to identify trends and demand for the product

• Use customer surveys or interviews to g
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Q9. How you convince the customer that when they are not ready to pay their mobile bill
Ans. 
By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.
• Explain the consequences of not paying the bill on time, such as service interruption or late fees

• Offer flexible payment options, such as payment plans or extensions

• Highlight the benefits of maintaining a good payment history, such as improved credit score

• Provide excellent cust...read more
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Q1. What is bts,how it' work?
Ans. 
BTS stands for Behind The Scenes, it refers to the process of how something is made or created.
• BTS gives viewers a glimpse into the behind-the-scenes work that goes into creating a movie, TV show, music video, etc.

• It can include interviews with cast and crew, footage of rehearsals or set construction, and other behind-the-scenes activities.

• BTS content is often used to promote a project and engage with fans by showing t...read more
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Q2. Telecommunication sector run in ac or dc?
Ans. 
Telecommunication sector primarily runs on DC power.
• Telecommunication sector uses DC power for its equipment and infrastructure.

• DC power is more stable and reliable for long-distance transmission of signals.

• AC power may be used in some parts of the telecommunication network for specific purposes.

• Examples of DC-powered devices in the telecommunication sector include routers, switches, and base stations.
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Q1. What his mind tells in see and tell
Ans. 
The mind processes information based on what it sees and interprets.
• The mind analyzes visual information and forms interpretations based on past experiences and knowledge.

• It can create mental images, make connections, and draw conclusions.

• For example, when seeing a new product, the mind may assess its features, benefits, and potential uses.
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Q2. Religions in world killed by its muslims country people
Ans. 
The question is based on a misconception and is not accurate.
• The statement is not true and perpetuates a harmful stereotype about Muslims.

• It is important to avoid generalizations and stereotypes about any group of people based on the actions of a few individuals.

• Religions are complex and diverse, and it is not accurate to attribute the actions of individuals to an entire religion.
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Q3. Muslims country people finishing all people by ideas
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Q4. Muslims country people spreads viruses
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Q5. Muslims country peoplehis animals
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Q1. What is rating of llop
Ans. 
The rating of llop refers to the Load Line Operating Power of a network device.
• Rating of llop is a measure of the maximum power a network device can operate at.

• It is important for ensuring the device does not exceed its power limits.

• For example, a switch may have a rating of llop of 250W, meaning it can operate at a maximum power of 250 watts.
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Q2. How many max sectors run on tower
Ans. 
The maximum number of sectors that can run on a tower depends on various factors such as tower capacity, network traffic, and hardware specifications.
• The maximum number of sectors that can run on a tower is typically determined by the tower's capacity and the network traffic it needs to handle.

• Factors such as hardware specifications, signal strength, and interference can also impact the maximum number of sectors that c...read more
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