Reliance Communications
Deeshaa Interview Questions and Answers
Q1. How you communicate with a customer when they enter in your outlet
I greet them warmly, ask how I can assist, and provide information on promotions or specials.
Greet the customer with a smile and a warm welcome
Ask how you can assist them or if they need help finding anything
Inform them about any ongoing promotions or specials
Offer assistance in making a decision or provide recommendations if needed
Q2. How you come to know about customer that what type of customer they are
By analyzing their behavior, preferences, purchase history, and feedback.
Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use
Collect feedback through surveys, reviews, and social media interactions
Segment customers based on demographics, psychographics, and past interactions
Use data analytics tools to identify patterns and trends in customer data
Personalize communication and offers based on customer preferences
Monitor cus...read more
Q3. How you promise customer that when they will ask for new perticular numbers
We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.
Ensure efficient operations to meet customer requests promptly
Maintain clear communication with customers regarding timelines and expectations
Provide updates on the progress of obtaining the new numbers
Offer alternatives or solutions if there are any delays
Follow up with customers to ensure satisfaction with the new numbers
Q4. How will you come to the customer that they are buying the product or not
By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.
Analyze sales data to track product purchases
Collect customer feedback to understand their satisfaction level
Monitor customer behavior on the website or in-store to see if they are browsing or purchasing
Conduct market research to identify trends and demand for the product
Use customer surveys or interviews to gather insights on their buying decisions
Q5. How you convince the customer that when they are not ready to pay their mobile bill
By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.
Explain the consequences of not paying the bill on time, such as service interruption or late fees
Offer flexible payment options, such as payment plans or extensions
Highlight the benefits of maintaining a good payment history, such as improved credit score
Provide excellent customer service and support to address any concerns or issues...read more
Q6. How you solve the customer problem without asking your seniors
By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.
Analyze the customer problem thoroughly
Utilize available resources such as company policies, procedures, and past experiences
Make decisions based on your own experience and knowledge
Implement a solution and monitor its effectiveness
Seek feedback from the customer to ensure satisfaction
Q7. How will start explaining about mobile phone technology
Mobile phone technology is the technology used in mobile communication devices.
Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.
Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.
Explain the role of operating systems like iOS and Android in powering mobile devices.
Talk about the impact of mobile technology on various industries and daily life.
Mention recent advanc...read more
Q8. How you communicate when customer too rude
I remain calm, listen actively, empathize, and address the issue professionally.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's emotions
Address the issue professionally and offer solutions
Avoid escalating the situation further
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