Upload Button Icon Add office photos

Filter interviews by

Tcil Customer Service Officer Interview Questions and Answers

Updated 5 Feb 2022

Tcil Customer Service Officer Interview Experiences

1 interview found

I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell us about yourself
  • Ans. 

    I am a dedicated and experienced customer service officer with a passion for helping others.

    • I have worked in the customer service industry for 5 years, providing support and assistance to customers in various situations.

    • I am skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

    • I have excellent communication and problem-solving skills, which allow me to effectively address cus...

  • Answered by AI
  • Q2. You just have to give them all your information and achievement

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant and bold and always believe in your self

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions about myself & my educations & some questions about the company.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very simple & straight
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. How to configure router
  • Ans. 

    To configure a router, access the router's web interface and enter the necessary settings.

    • Connect to the router via Ethernet or Wi-Fi

    • Open a web browser and enter the router's IP address

    • Enter the login credentials (usually admin/admin)

    • Navigate to the settings page and configure as needed

    • Save the changes and restart the router

  • Answered by AI
  • Q2. How many ways you can connect your computer with Internet
  • Ans. 

    There are several ways to connect a computer to the internet.

    • Wired connection through Ethernet cable

    • Wireless connection through Wi-Fi

    • Mobile hotspot using a smartphone or tablet

    • Dial-up connection using a phone line and modem

    • Satellite connection

    • Broadband connection through DSL or cable modem

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Excitel Broadband Customer Support Executive interview:
  • Basic networking
  • Routing
  • device configuration
Interview preparation tips for other job seekers - Interview is very easy
All you need to do is reply the question asked

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Why did you left the your last job.
  • Q2. Some of the technical question was there...........................
  • Q3. Introduction was also the part of the interview.
  • Q4. Also asked the configuration of the laptop.
  • Q5. Unable to remember the rest of the interviewer questions...
  • Q6. Very long the before happend to remember the questions...

Interview Preparation Tips

Interview preparation tips for other job seekers - - Figure out what question, what interviewer commonly ask in interview and even discover what salary you are likely to be paid.
- Pump yourself up and stay positive.
- Never stop job searching even when you will not get employed.
- never be overconfident.
- help to others when they are needed
- search the comfortable zone where you can perform well.

Quote-" life never creates barrier where you are the best for/on the work"
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
  • Q2. Alcatel Alarm rectification
Round 3 - Aptitude Test 

Objective type question
Repeat type question
Unseen passage type question

Interview Preparation Tips

Interview preparation tips for other job seekers - No
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Background details
Round 2 - Technical 

(1 Question)

  • Q1. Technical questions based on ur experiences
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There was 1 interview round.

Round 1 - Behavioral 

(2 Questions)

  • Q1. What ia tcp/ip What is osi model
  • Ans. 

    TCP/IP is a set of protocols used for communication between devices on the internet. OSI model is a conceptual framework for network communication.

    • TCP/IP stands for Transmission Control Protocol/Internet Protocol

    • It is a set of protocols that govern communication between devices on the internet

    • TCP is responsible for ensuring reliable transmission of data while IP is responsible for routing the data to its destination

    • OSI...

  • Answered by AI
  • Q2. Tell me about yourself

Interview Preparation Tips

Topics to prepare for Tata Communications Transformation Services Customer Support Associate interview:
  • CCNA
Interview preparation tips for other job seekers - Speak confident
Basic knowledge of ccna
Good communication skills

Skills evaluated in this interview

I applied via AmbitionBox and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Technical 

(4 Questions)

  • Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
  • Ans. 

    Microwave works by emitting electromagnetic waves that heat up food. To set up links, you need to know the frequency and bandwidth. Interference can be caused by other electronic devices or physical obstacles.

    • Microwave ovens emit electromagnetic waves that cause water molecules in food to vibrate and generate heat

    • To set up links, you need to know the frequency and bandwidth of the microwave signal

    • Factors that affect pe...

  • Answered by AI
  • Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
  • Ans. 

    BB6630/5216/DUS/DUG/DUW is not a known term or acronym in the customer service industry.

    • This term is not related to customer service or any common industry.

    • It may be a product code or internal reference within a specific company.

    • Without more context, it is impossible to provide a specific answer.

    • It is important to ask for clarification or additional information when faced with unfamiliar terms.

  • Answered by AI
  • Q3. Connectivity FROM BBU TO ANTENNA
  • Ans. 

    Connectivity from BBU to antenna is established through a coaxial cable.

    • BBU (Baseband Unit) is connected to the antenna through a coaxial cable.

    • The coaxial cable carries the radio frequency signals from the BBU to the antenna.

    • The type and length of the coaxial cable used depends on the distance between the BBU and the antenna.

    • The quality of the coaxial cable used affects the signal strength and overall performance of t...

  • Answered by AI
  • Q4. TDD/FDD, GPS, 3G/2G/4G DIFFERENCE
Round 2 - HR 

(3 Questions)

  • Q1. Tell us about Your hobbies
  • Q2. One achievement/ one Mistake that changed your life
  • Q3. Why we should hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, Confidence is the key role. Try to keep conversation in English only. They will always try to check your communication skills and your convience power. Be patient listen first then take your time and then answer. If you don't know something Just clearly say i don't know the answer right now not Able to recall now may be next time.

I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. IP, IPVPN, Routers, Switches, Mobile Network, Fiber Optic cable, Maintenance and Configurations of Network

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be Well Dressed
2. Spoken English is very important
3. Study deeply about OSI Layers(Very important)

You are good to go ?

Tcil Interview FAQs

How many rounds are there in Tcil Customer Service Officer interview?
Tcil interview process usually has 3 rounds. The most common rounds in the Tcil interview process are Aptitude Test, Group Discussion and One-on-one Round.

Tell us how to improve this page.

Interview Questions from Similar Companies

HFCL Limited Interview Questions
4.0
 • 64 Interviews
Telstra Interview Questions
4.0
 • 49 Interviews
Ciena Interview Questions
4.2
 • 39 Interviews
RadiSys Interview Questions
4.0
 • 38 Interviews
6D Technologies Interview Questions
3.4
 • 38 Interviews
CommScope Interview Questions
3.8
 • 34 Interviews
Tikona Infinet Interview Questions
3.5
 • 30 Interviews
View all
Field Engineer
22 salaries
unlock blur

₹3 L/yr - ₹4.2 L/yr

Deputy General Manager
13 salaries
unlock blur

₹20 L/yr - ₹30 L/yr

Project Engineer
10 salaries
unlock blur

₹3.4 L/yr - ₹8 L/yr

Civil Engineer
10 salaries
unlock blur

₹0.8 L/yr - ₹6 L/yr

District Manager
9 salaries
unlock blur

₹6 L/yr - ₹8.5 L/yr

Explore more salaries
Compare Tcil with

Tata Communications Transformation Services

4.0
Compare

Tikona Infinet

3.5
Compare

HFCL Limited

4.0
Compare

Bharti Infratel

4.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview