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Tata Communications Transformation Services

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Tata Communications Transformation Services Customer Support Associate Interview Questions and Answers

Updated 22 Apr 2023

Tata Communications Transformation Services Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 22 Apr 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There was 1 interview round.

Round 1 - Behavioral 

(2 Questions)

  • Q1. What ia tcp/ip What is osi model
  • Ans. 

    TCP/IP is a set of protocols used for communication between devices on the internet. OSI model is a conceptual framework for network communication.

    • TCP/IP stands for Transmission Control Protocol/Internet Protocol

    • It is a set of protocols that govern communication between devices on the internet

    • TCP is responsible for ensuring reliable transmission of data while IP is responsible for routing the data to its destination

    • OSI...

    • Answered by AI
    Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tata Communications Transformation Services Customer Support Associate interview:
  • CCNA
Interview preparation tips for other job seekers - Speak confident
Basic knowledge of ccna
Good communication skills

Skills evaluated in this interview

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Interview Tips & Stories
2w
mrstorm
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works at
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90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 30 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell m about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiation required and we aware they take third party role

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Retail industry experience
  • Ans. 

    Yes

    • I have 3 years of experience working in the retail industry

    • During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

    • I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

    • I am familiar with point-of-sale systems and have experience handling cash transactions

    • I have received positive feedback from customers for my excell

    • Answered by AI
    View 1 more answer
  • Q2. Customer Interaction
    • Add your answer
  • Q3. Local Language
    • Add your answer
  • Q4. Computer knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher will get good experience on TPP

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 31 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 29 Jan 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is ospf,and how to work.
  • Ans. 

    OSPF is a routing protocol used in computer networks to determine the best path for data to travel.

    • OSPF stands for Open Shortest Path First.

    • It is a link-state routing protocol.

    • It uses Dijkstra's algorithm to calculate the shortest path.

    • OSPF routers exchange information about their connected links to build a topology map of the network.

    • This allows the routers to determine the best path for data to travel.

    • OSPF is commonl...

    • Answered by AI
    Add your answer
  • Q2. Defrence between BGP and ISIS protocol
  • Ans. 

    BGP and ISIS are routing protocols used in computer networks.

    • BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.

    • BGP uses path vector protocol while ISIS uses link-state protocol.

    • BGP is more scalable and complex than ISIS.

    • BGP is used in the internet while ISIS is used in enterprise networks.

    • BGP supports both IPv4 and IPv6 while ISIS only supports

    • Answered by AI
    Add your answer
  • Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 25 Dec 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Dec 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. STP and it's types OSPF BGP MPLS
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need knowledge of basic

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 18 Mar 2022

Round 1 - One-on-one 

(3 Questions)

  • Q1. Explain OSPF states.
  • Ans. 

    OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.

    • OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.

    • During the Down state, the router has no OSPF neighbor relationships.

    • In the Init state, the router sends Hello packets to discover OSPF neighbors.

    • The 2-Way state is reached when the router receives a Hello packet from a neigh...

    • Answered by AI
    View 1 more answer
  • Q2. Route Reflector how does it work.
  • Ans. 

    Route reflector is a networking concept that allows for efficient distribution of routing information.

    • Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.

    • They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.

    • Route reflectors can be configured in a hierarchy, with multi...

    • Answered by AI
    Add your answer
  • Q3. BGP scenario based questions.
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. QinQ how does it work.
    • Add your answer
  • Q2. Topology related questions.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on BGP, IGP protocols.
BGP attributes and some switching technologies.

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 2 Jan 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
    • Add your answer
  • Q2. Vsdfgdg ghsdfsd gfafdf
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
    • Add your answer
  • Q2. A
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 11 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Work experience and performance
    • Add your answer

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image

posted on 3 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. About work experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing
More about working at Tata Communications Transformation Services

Tata Communications Transformation Services Interview FAQs

How many rounds are there in Tata Communications Transformation Services Customer Support Associate interview?
Tata Communications Transformation Services interview process usually has 2 rounds. The most common rounds in the Tata Communications Transformation Services interview process are Resume Shortlist and Behavioral.

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