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Tata Communications Transformation Services

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Tata Communications Transformation Services Customer Support Associate Interview Questions and Answers

Updated 22 Apr 2023

Tata Communications Transformation Services Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 22 Apr 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There was 1 interview round.

Round 1 - Behavioral 

(2 Questions)

  • Q1. What ia tcp/ip What is osi model
  • Ans. 

    TCP/IP is a set of protocols used for communication between devices on the internet. OSI model is a conceptual framework for network communication.

    • TCP/IP stands for Transmission Control Protocol/Internet Protocol

    • It is a set of protocols that govern communication between devices on the internet

    • TCP is responsible for ensuring reliable transmission of data while IP is responsible for routing the data to its destination

    • OSI...

    • Answered by AI
    Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tata Communications Transformation Services Customer Support Associate interview:
  • CCNA
Interview preparation tips for other job seekers - Speak confident
Basic knowledge of ccna
Good communication skills

Skills evaluated in this interview

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Interview questions from similar companies

Customer Support Associate Interview Questions & Answers

ACT Fibernet user image Anonymous

posted on 2 Jun 2021

I applied via Referral and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Basics knowledge about you and your past experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Know specific information about the company.
Don't be late for your interview.
Dress for success.
Bring examples of your work.
Don't talk yourself out of a job.
Focus more on what you can do for the company, rather than what they can do for you.

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 2 Jan 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
    • Add your answer
  • Q2. Vsdfgdg ghsdfsd gfafdf
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
    • Add your answer
  • Q2. A
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.

Customer Service Representative Interview Questions & Answers

Telstra user image RAM SAGAR

posted on 27 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
    • Add your answer

Customer Relationship Officer Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Myself, job profile
    • Add your answer
  • Q2. What is job profile
    • Add your answer
  • Q3. U have any experience
    • Add your answer

Customer Service Associate Interview Questions & Answers

Verizon user image Anonymous

posted on 2 May 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
    • Add your answer
  • Q2. Looking for an opportunity to grow
    • Add your answer

Customer Service Representative Interview Questions & Answers

AT&T user image Anonymous

posted on 1 Nov 2022

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
    • Add your answer
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

    • Answered by AI
    Add your answer
  • Q2. Why do you want to work here?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills

Customer Service Executive Interview Questions & Answers

ACT Fibernet user image Anonymous

posted on 29 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you left your last job?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What you have done last days?
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. How can you manage irate customers?
  • Ans. 

    I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.

    • Stay calm and composed to defuse the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the issue

    • Seek help from a supervisor or manager if n

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

Tata Communications user image Suresh Kudari

posted on 1 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Besc salf information
    • Add your answer
  • Q2. Suresh Kudari Qualification DME Experience 14 year Automation Industries machineMaintenence
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Yes I am interested
    • Add your answer
Round 3 - Aptitude Test 

1 Round Technical
2 round HR
3 Round Offer letter

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 11 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Work experience and performance
    • Add your answer
More about working at Tata Communications Transformation Services

Tata Communications Transformation Services Interview FAQs

How many rounds are there in Tata Communications Transformation Services Customer Support Associate interview?
Tata Communications Transformation Services interview process usually has 2 rounds. The most common rounds in the Tata Communications Transformation Services interview process are Resume Shortlist and Behavioral.

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Tata Communications Transformation Services Interviews By Designations

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Tata Communications Transformation Services Customer Support Associate Interview Process

based on 1 interview

Interview experience

4
  
Good
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