iQor Global Services Agent Interview Questions and Answers for Experienced

Can you explain how you handle difficult clients?

• I listen actively to their concerns

• I remain calm and professional

• I try to find common ground and a solution

• I escalate to a supervisor if necessary

I am a highly motivated and experienced agent with a strong background in customer service and problem-solving.

• I have worked in the customer service industry for over 5 years, handling various customer inquiries and resolving issues.

• I am skilled in communication and have a friendly and approachable demeanor, which helps in building rapport with clients.

• I am adept at multitasking and can efficiently handle multiple task...read more

BPO stands for Business Process Outsourcing. It refers to the practice of contracting non-core business activities to a third-party provider.

• BPO involves outsourcing of non-core business activities such as customer service, data entry, and accounting to a third-party provider

• It is a cost-effective way for companies to focus on their core competencies

• Examples of BPO providers include Accenture, IBM, and Infosys

• BPO can b...read more

मेरा घर एक छोटा और सुंदर घर है।

• मेरा घर शहर के एक शांत और सुरम्य इलाके में स्थित है।

• यह एक मंदिर के पास है जिसमें दिनभर शांति और सकारात्मक ऊर्जा होती है।

• मेरे घर के आस-पास बहुत सारे पेड़-पौधे हैं जो एक प्राकृतिक और हरे-भरे माहौल पैदा करते हैं।

When dealing with an irate customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, and find a solution to their problem.

• Stay calm and composed

• Listen actively and empathize with their concerns

• Apologize sincerely if appropriate

• Offer a solution or find a way to resolve their issue

• Maintain professionalism and patience throughout the interaction