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Premium Employer

iQor Global Services

Compare

3.5

based on 875 Reviews

17 iQor Global Services Jobs

Agent

iQor

3.5

based on 875 Reviews

0-5 years

Noida

1 vacancy

Agent

iQor Global Services

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Service Trade Retail Outbound Calling

Job Description

Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Communicate and follow instructions for one call customer resolution.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Take an active role in educating customers about our clients products and services.

Skills Requirements:

Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
Must have ability to work independently and in a team environment.
Problem solving skills.
Ability to maintain accuracy and production standards.
Predictable and consistent attendance is an essential function of this position.
You have the flexibility to work any shift, including nights and especially weekends.

Employment Type: Full Time, Permanent

Read full job description

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What people at iQor Global Services are saying

3.4

Rating based on 35 Agent reviews

Anonymous · Customer Success, Service & Operations in Noida

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I am writing to express my concerns regarding the compensation practices in our organization. Specifically, I have observed a significant disparity between the salaries of long-tenured employees and those of newly hired agents. Employees who have been with the company for over two years, including myself, are on a salary range of..Read More