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Infosys Customer Service Executive Interview Questions and Answers for Freshers

Updated 7 Dec 2024

Infosys Customer Service Executive Interview Experiences for Freshers

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Aptitude Test 

Aptitude and reasoning

Round 2 - HR 

(2 Questions)

  • Q1. Brief about self introduction
  • Q2. What is your inspiration
Interview experience
5
Excellent
Difficulty level
-
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Job Fair and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Coding Test 

It was good little okay it was

Round 2 - Coding Test 

More more difficult bubbles ort

Round 3 - One-on-one 

(1 Question)

  • Q1. What is oops concept

Interview Preparation Tips

Interview preparation tips for other job seekers - no ad ice

Customer Service Executive Interview Questions Asked at Other Companies for Fresher

Q1. What do you know about gold loans and How will you identify wheth ... read more
Q2. Can you rearrange the sentences on basic given parts of sentences ... read more
asked in iEnergizer
Q3. What is difference between Goal and Dream?.
Q4. Can you repeat paragraph you hear in brief?
Q5. How will you handle a irritated customer?

I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They ask me for tell me about yourself and he ask me questions on my hobbies!

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello everyone myself suraj bhusare and i have completed my graduation in BCA sci from deogiri college Aurangabad. And i want to say you what you are mentioned in the resume you have to know about this topic if you dont know about that topic, remove this information on your resume.
Thank you

Interview questions from similar companies

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
  • Q2. I want to make my career in __________ industry.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

  • Answered by AI
  • Q3. What were you doing in the past?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. I gave interview for techm bpo vizag.
  • Q2. 1.tell me about your self.
  • Q3. What is your previous experience
  • Q4. Most difficult customer issue situation you have faced
  • Q5. Versant and typing test
  • Q6. Manager round
  • Q7. Telephonic conversation

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to excel in your job profile and looking for professional growth please don’t go to techm vizag site because 9 out of 10 times you will hate it the reason is that higher management like team lead, assistant manager, managers will make you leave the company as soon as possible. Those people feel that Techm vizag their own company. Even the gate security and cab drivers feel the same. I felt like a slave after working for 8 months where i got paid 12-13000 per month but those mind less shift timings makes you annoying anyway so don’t give interview here Please.

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Qualifications and experience
Round 2 - HR 

(1 Question)

  • Q1. Situation questions, language proficiency
Round 3 - HR 

(1 Question)

  • Q1. Commitment to work for the company for a long term

Interview Preparation Tips

Interview preparation tips for other job seekers - Be natural and upsell about your good quality

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

I applied via Naukri.com and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, few lines about memories in my life.

Interview Preparation Tips

Interview preparation tips for other job seekers - interviews was very easy and recruiters are very supportive and but due to covid i received offer letter too late.

Interview Questionnaire 

1 Question

  • Q1. Reading credit card quires.

Infosys Interview FAQs

How many rounds are there in Infosys Customer Service Executive interview for freshers?
Infosys interview process for freshers usually has 2-3 rounds. The most common rounds in the Infosys interview process for freshers are Coding Test, Aptitude Test and HR.
How to prepare for Infosys Customer Service Executive interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Infosys. The most common topics and skills that interviewers at Infosys expect are Call Center Operations, BPO Hiring, Customer Service, Inbound Process and Asap.
What are the top questions asked in Infosys Customer Service Executive interview for freshers?

Some of the top questions asked at the Infosys Customer Service Executive interview for freshers -

  1. Customer support job only the way where increase my communication skills. Actua...read more
  2. Sir/ madam actually my dream job is it so if you give me chance I will definite...read more
  3. what is oops conc...read more

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Infosys Customer Service Executive Interview Process for Freshers

based on 2 interviews

Interview experience

5
  
Excellent
View more
Join Infosys Creating the next opportunity for people, businesses & communities
Infosys Customer Service Executive Salary
based on 25 salaries
₹1.8 L/yr - ₹4.5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Infosys Customer Service Executive Reviews and Ratings

based on 8 reviews

4.5/5

Rating in categories

4.0

Skill development

4.1

Work-life balance

4.0

Salary

3.5

Job security

3.7

Company culture

3.6

Promotions

3.7

Work satisfaction

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