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InterGlobe Aviation Customer Service Manager Interview Questions and Answers
InterGlobe Aviation Customer Service Manager Interview Experiences
2 interviews found
I applied via Naukri.com and was interviewed in Nov 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about your Self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Proven ability to handle difficult customers and resolve issues
Received multiple positive customer feedback and recognition
Implemented new customer service strategies resulting in improved customer satisfaction
- Q2. Hi this Akash I have done my bachelor's degree in computer application from Hindustan college of arts and sciences
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What is FDTL?
- Ans.
FDTL stands for Flight Duty Time Limitations.
FDTL is a set of regulations that define the maximum amount of time a flight crew can be on duty.
These regulations ensure that flight crew members have adequate rest periods to prevent fatigue and ensure safety.
FDTL takes into account factors such as flight time, time zone changes, and rest periods.
It helps airlines and aviation authorities in managing crew scheduling and en...
- Q2. How would you manage angry customers?
- Ans.
I would listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Follow up with the customer to ensure their satisfaction
Interview Preparation Tips
2. Be dressed aptly if it's face to face interview
3. Be humble and answer all questions ( don't miss any)
4. Do not talk bad about your previous company.
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Air India Sats Airport Services
Salam Punit Singh
posted on 12 Jul 2024
Prime minister and Chief Minister
(4 Questions)
- Q1. Tell Me about yourself
- Q2. Can You speak hindi
- Ans.
Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.
Fluent in Hindi language
Able to communicate effectively in both English and Hindi
Can assist Hindi-speaking customers with their queries and concerns
- Q3. Tell me Something about AISATS
- Ans.
AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.
AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.
The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.
AISATS is known for its efficient and reliable services in the aviation industry.
The com...
- Q4. Your Skills and Experiences
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Qatar Airways
Anonymous
posted on 13 Mar 2024
I was interviewed in Feb 2024.
Great need to work on the way to understand the situation of the pattern
(4 Questions)
- Q1. Just normal question about Tell me about your self
- Q2. Tell me about yourself
- Q3. Most common query asked by the passager
- Q4. Thoughts on india market
- Ans.
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
India has a large and diverse customer base with varying needs and preferences.
Rapidly growing economy leading to increased demand for customer service across industries.
Cultural nuances and regional differences require tailored customer service strategies.
Emerging technologies and digitalization are transforming c...
Feminist movement describe it's impact
(1 Question)
- Q1. Why do u think u are fit for this role
Customer Service Representative Interview Questions & Answers
Emirates Airlines
Anonymous
posted on 24 Sep 2023
Selected
I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell about a challenging situation which you faced and how you countered it ?
- Ans. Ina positive manner abt a call which i answered in my previous organisation
- Q2. Tell me about yourself?
- Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
British Airways
Anonymous
posted on 2 Nov 2022
I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What was your last salary
- Q2. Where do you stay in Delhi ncr?
(2 Questions)
- Q1. What do you know about Call Ba?
- Q2. What is good customer service
- Ans.
Good customer service is providing prompt, efficient and friendly assistance to customers.
Promptly addressing customer concerns and inquiries
Efficiently resolving issues and providing solutions
Being friendly and empathetic towards customers
Going above and beyond to exceed customer expectations
Providing clear and concise communication
Being knowledgeable about products and services
Showing appreciation for customer loyalt...
Interview Preparation Tips
Selected
I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
(1 Question)
- Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
InterGlobe Enterprises
Anonymous
posted on 3 Aug 2021
I applied via Monster and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About company
Interview Preparation Tips
InterGlobe Aviation Interview FAQs
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InterGlobe Aviation Customer Service Manager Reviews and Ratings
based on 4 reviews
Rating in categories
|
Customer Service Executive
958
salaries
|  ₹1.4 L/yr - ₹6.1 L/yr |
|
Assistant Manager
495
salaries
| ₹4.1 L/yr - ₹15.8 L/yr |
|
Cabin Attendant
469
salaries
| ₹2.5 L/yr - ₹9 L/yr |
|
Security Officer
467
salaries
| ₹1.4 L/yr - ₹5 L/yr |
|
Customer Service Officer
457
salaries
| ₹1 L/yr - ₹5 L/yr |
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