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Muthoot Finance
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I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.
The role of Customer Service Manager in Muthoot Finance is to oversee customer service operations and ensure customer satisfaction.
Managing and training customer service staff
Developing and implementing customer service policies and procedures
Resolving customer complaints and issues
Maintaining customer satisfaction levels
Collaborating with other departments to improve customer experience
We can convince the customer that Muthoot is the best by highlighting our unique features and excellent customer service.
Emphasize our years of experience and expertise in the industry
Highlight our competitive interest rates and flexible repayment options
Mention our wide network of branches and convenient online services
Provide examples of satisfied customers and positive reviews
Offer personalized solutions and go abov
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The Customer Service Manager's day-to-day activities involve managing customer inquiries, supervising customer service representatives, and ensuring customer satisfaction.
Managing customer inquiries and complaints
Supervising and training customer service representatives
Developing and implementing customer service policies and procedures
Monitoring customer satisfaction levels and implementing improvements
Collaborating w...
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I applied via Naukri.com and was interviewed before Oct 2021. There was 1 interview round.
Yes, I can sell savings accounts. Our savings account offers competitive interest rates and no monthly fees.
I would start by asking the customer about their current savings account and if they are happy with it.
Then, I would highlight the benefits of our savings account such as the competitive interest rates and no monthly fees.
I would also mention any additional perks such as online banking and mobile app access.
Final...
I applied via Referral and was interviewed in Apr 2020. There were 3 interview rounds.
I applied via Referral and was interviewed in May 2021. There was 1 interview round.
I applied via Campus Placement and was interviewed before Nov 2020. There were 3 interview rounds.
I applied via Company Website and was interviewed before Jun 2020. There was 1 interview round.
Customer handling the request refers to the process of addressing and resolving customer inquiries, complaints, and requests.
Listening actively to the customer's concern
Empathizing with the customer's situation
Offering solutions or alternatives to resolve the issue
Following up with the customer to ensure satisfaction
Maintaining a positive and professional demeanor throughout the interaction
I applied via Company Website and was interviewed in Feb 2021. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Sep 2020. There were 4 interview rounds.
I applied via Referral and was interviewed before May 2020. There were 4 interview rounds.
based on 2 reviews
Rating in categories
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Assistant Manager
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Relationship Executive
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Junior Executive
428
salaries
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