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Muthoot Finance Customer Service Manager Interview Questions, Process, and Tips

Updated 30 Jun 2022

Muthoot Finance Customer Service Manager Interview Experiences

1 interview found

I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
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Round 2 - HR 

(5 Questions)

  • Q1. What is the role in muthoot finance
  • Ans. 

    The role of Customer Service Manager in Muthoot Finance is to oversee customer service operations and ensure customer satisfaction.

    • Managing and training customer service staff

    • Developing and implementing customer service policies and procedures

    • Resolving customer complaints and issues

    • Maintaining customer satisfaction levels

    • Collaborating with other departments to improve customer experience

  • Answered by AI
  • Q2. What do u mean by muthoot finance
  • Q3. How to convince the customer that muthoot is best
  • Ans. 

    We can convince the customer that Muthoot is the best by highlighting our unique features and excellent customer service.

    • Emphasize our years of experience and expertise in the industry

    • Highlight our competitive interest rates and flexible repayment options

    • Mention our wide network of branches and convenient online services

    • Provide examples of satisfied customers and positive reviews

    • Offer personalized solutions and go abov

  • Answered by AI
  • Q4. Who is the compitetare
  • Ans. 

    I'm sorry, I don't understand the question. Could you please rephrase or provide more context?

    • Please clarify the question or provide more context

    • I'm not sure what you mean by 'compitetare'

    • Could you please repeat or rephrase the question?

  • Answered by AI
  • Q5. What is there activity day to day
  • Ans. 

    The Customer Service Manager's day-to-day activities involve managing customer inquiries, supervising customer service representatives, and ensuring customer satisfaction.

    • Managing customer inquiries and complaints

    • Supervising and training customer service representatives

    • Developing and implementing customer service policies and procedures

    • Monitoring customer satisfaction levels and implementing improvements

    • Collaborating w...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Muthoot Finance Customer Service Manager interview:
  • Business Analysis
  • Administration
  • Communication Skills
  • Development
  • Office
  • Banking
  • Analytical skills
  • Market Research
  • Marketing
Interview preparation tips for other job seekers - U have to all this point then only u can win

Interview questions from similar companies

I applied via Company Website and was interviewed in Mar 2018. There were 4 interview rounds.

Interview Preparation Tips

General Tips: I am mohd zaffer with three year computer diploma three year work experience in computer center lam interested for this bank job sir you gave me opportunity for this job
Skills: Computer Networking

Interview Questionnaire 

1 Question

  • Q1. About banks in Indian market About kotak Savings accounts Current accounts Rate of interest NII NIV

Interview Preparation Tips

Round: Resume Shortlist
Experience: Hi..
It is magical movment for me when i got call from the HR of HDFC bank. I am just uploading my resume on the banks carrier & after a month or 2 months they called me for the interview.
Tips: Many of us upload their resume on all job sites in addition to that also upload your resume on the respective companies carrier site, if they found your resume as suitable then they definitely contact you.

I was interviewed before May 2016.

Interview Preparation Tips

Round: Resume Shortlist
Tips: Short and concise

Round: Test
Tips: Basic concept must be cleared
Total Questions: 50

Round: HR Interview
Tips: Fundamental and your goals towards ur life.. should be clear.

Assistant Manager Interview Questions & Answers

Axis Bank user image Prasoon Shrivastava

posted on 5 May 2015

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. About Internship
  • Q3. Question related to finance
  • Q4. Will you able to build relationship with the customers

Interview Preparation Tips

Round: Test
Experience: Was easyJust to test simple logical and aptitude skills.
Tips: Keep regular check on the mathematical formulas it will help in clearing the test.

Round: HR Interview
Experience: Was fairly easy.Only some tricky questions.
Tips: Don't fake, be original.Be clear about the role and designation being offered.

General Tips: Ask them clearly about the role and compensation. If you have any doubts in your mind then ask HR present and then only proceed with the process.
Skills: Communication skills, Aptitude skills, Selling skills
College Name: IMT Nagpur

I was interviewed before May 2016.

Interview Questionnaire 

2 Questions

  • Q1. Financial background
  • Q2. Briefing about myself

Interview Preparation Tips

Round: Resume Shortlist
Experience: I uploaded my resume in career portal of axis bank from where I was shortlisted for next round of recruitment.
Tips: Resume should be captivating and impressive.

Round: Test
Experience: It included questions related to quantitative aptitude, English, reasoning.
Tips: Speed and accuracy matters a lot.
Duration: 1 hour
Total Questions: 100

Round: Technical + HR Interview
Experience: Few finance related terms were asked like CRR, SLR etc and rest was based on the fields you fill in your resume.
Tips: One should deeply study his/her resume as many questions comes from that and response should be given confidently.

I was interviewed before Aug 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: My resume was shortlisted and I got a mail for an Entrance Exam.
Tips: Preparation of Quantitative problems.

Round: Test
Duration: 1 hour
Total Questions: 100

Skills: Communication And Confidence

I was interviewed in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. My working style

Interview Preparation Tips

Round: HR Interview
Experience: I am able this job
Tips: I have many quality

Round: Resume Shortlist
Experience: I am able this job
Tips: I have many quality

Skills: Working Under Pressure, Basic Knowledge Of How The Products In The Case Studies Work

I applied via Other and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Pesronal details
  • Q2. Qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - good and more informative in real text
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Muthoot Finance Interview FAQs

How many rounds are there in Muthoot Finance Customer Service Manager interview?
Muthoot Finance interview process usually has 2 rounds. The most common rounds in the Muthoot Finance interview process are Resume Shortlist and HR.
What are the top questions asked in Muthoot Finance Customer Service Manager interview?

Some of the top questions asked at the Muthoot Finance Customer Service Manager interview -

  1. How to convince the customer that muthoot is b...read more
  2. What is there activity day to ...read more
  3. What is the role in muthoot fina...read more

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Muthoot Finance Customer Service Manager Salary
based on 5 salaries
₹2.5 L/yr - ₹5 L/yr
43% less than the average Customer Service Manager Salary in India
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Muthoot Finance Customer Service Manager Reviews and Ratings

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5.0/5

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4.4

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3.8

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3.8

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5.0

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3.8

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3.8

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