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Muthoot Finance
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Muthoot Finance Customer Service Manager Interview Questions, Process, and Tips
Muthoot Finance Customer Service Manager Interview Experiences
1 interview found
Anonymous
I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.
(5 Questions)
- Q1. What is the role in muthoot finance
- Ans.
The role of Customer Service Manager in Muthoot Finance is to oversee customer service operations and ensure customer satisfaction.
Managing and training customer service staff
Developing and implementing customer service policies and procedures
Resolving customer complaints and issues
Maintaining customer satisfaction levels
Collaborating with other departments to improve customer experience
- Q2. What do u mean by muthoot finance
- Q3. How to convince the customer that muthoot is best
- Ans.
We can convince the customer that Muthoot is the best by highlighting our unique features and excellent customer service.
Emphasize our years of experience and expertise in the industry
Highlight our competitive interest rates and flexible repayment options
Mention our wide network of branches and convenient online services
Provide examples of satisfied customers and positive reviews
Offer personalized solutions and go abov
- Q4. Who is the compitetare
- Ans.
I'm sorry, I don't understand the question. Could you please rephrase or provide more context?
Please clarify the question or provide more context
I'm not sure what you mean by 'compitetare'
Could you please repeat or rephrase the question?
- Q5. What is there activity day to day
- Ans.
The Customer Service Manager's day-to-day activities involve managing customer inquiries, supervising customer service representatives, and ensuring customer satisfaction.
Managing customer inquiries and complaints
Supervising and training customer service representatives
Developing and implementing customer service policies and procedures
Monitoring customer satisfaction levels and implementing improvements
Collaborating w...
Interview Preparation Tips
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I applied via Company Website and was interviewed in Mar 2018. There were 4 interview rounds.
Interview Preparation Tips
Skills: Computer Networking
Interview Questionnaire
1 Question
- Q1. About banks in Indian market About kotak Savings accounts Current accounts Rate of interest NII NIV
Interview Preparation Tips
Experience: Hi..
It is magical movment for me when i got call from the HR of HDFC bank. I am just uploading my resume on the banks carrier & after a month or 2 months they called me for the interview.
Tips: Many of us upload their resume on all job sites in addition to that also upload your resume on the respective companies carrier site, if they found your resume as suitable then they definitely contact you.
prerna singh
I was interviewed before May 2016.
Interview Preparation Tips
Tips: Short and concise
Round: Test
Tips: Basic concept must be cleared
Total Questions: 50
Round: HR Interview
Tips: Fundamental and your goals towards ur life.. should be clear.
Prasoon Shrivastava
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself
- Q2. About Internship
- Q3. Question related to finance
- Q4. Will you able to build relationship with the customers
Interview Preparation Tips
Experience: Was easyJust to test simple logical and aptitude skills.
Tips: Keep regular check on the mathematical formulas it will help in clearing the test.
Round: HR Interview
Experience: Was fairly easy.Only some tricky questions.
Tips: Don't fake, be original.Be clear about the role and designation being offered.
General Tips: Ask them clearly about the role and compensation. If you have any doubts in your mind then ask HR present and then only proceed with the process.
Skills: Communication skills, Aptitude skills, Selling skills
College Name: IMT Nagpur
I was interviewed before May 2016.
Interview Questionnaire
2 Questions
- Q1. Financial background
- Q2. Briefing about myself
Interview Preparation Tips
Experience: I uploaded my resume in career portal of axis bank from where I was shortlisted for next round of recruitment.
Tips: Resume should be captivating and impressive.
Round: Test
Experience: It included questions related to quantitative aptitude, English, reasoning.
Tips: Speed and accuracy matters a lot.
Duration: 1 hour
Total Questions: 100
Round: Technical + HR Interview
Experience: Few finance related terms were asked like CRR, SLR etc and rest was based on the fields you fill in your resume.
Tips: One should deeply study his/her resume as many questions comes from that and response should be given confidently.
I was interviewed before Aug 2016.
Interview Preparation Tips
Experience: My resume was shortlisted and I got a mail for an Entrance Exam.
Tips: Preparation of Quantitative problems.
Round: Test
Duration: 1 hour
Total Questions: 100
Skills: Communication And Confidence
I was interviewed in Jul 2017.
Interview Questionnaire
1 Question
- Q1. My working style
Interview Preparation Tips
Experience: I am able this job
Tips: I have many quality
Round: Resume Shortlist
Experience: I am able this job
Tips: I have many quality
Skills: Working Under Pressure, Basic Knowledge Of How The Products In The Case Studies Work
I applied via Other and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Pesronal details
- Q2. Qualifications
Interview Preparation Tips
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Muthoot Finance Customer Service Manager Reviews and Ratings
based on 2 reviews
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