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Muthoot Finance
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I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.
The role of Customer Service Manager in Muthoot Finance is to oversee customer service operations and ensure customer satisfaction.
Managing and training customer service staff
Developing and implementing customer service policies and procedures
Resolving customer complaints and issues
Maintaining customer satisfaction levels
Collaborating with other departments to improve customer experience
We can convince the customer that Muthoot is the best by highlighting our unique features and excellent customer service.
Emphasize our years of experience and expertise in the industry
Highlight our competitive interest rates and flexible repayment options
Mention our wide network of branches and convenient online services
Provide examples of satisfied customers and positive reviews
Offer personalized solutions and go abov
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The Customer Service Manager's day-to-day activities involve managing customer inquiries, supervising customer service representatives, and ensuring customer satisfaction.
Managing customer inquiries and complaints
Supervising and training customer service representatives
Developing and implementing customer service policies and procedures
Monitoring customer satisfaction levels and implementing improvements
Collaborating w...
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I applied via Company Website and was interviewed in Mar 2018. There were 4 interview rounds.
I was interviewed before May 2016.
I was interviewed before May 2016.
I was interviewed before Aug 2016.
I was interviewed in Jul 2017.
I applied via Other and was interviewed before Oct 2020. There were 3 interview rounds.
based on 2 reviews
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