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Muthoot Finance Customer Service Manager Interview Questions, Process, and Tips

Updated 30 Jun 2022

Muthoot Finance Customer Service Manager Interview Experiences

1 interview found

I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
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Round 2 - HR 

(5 Questions)

  • Q1. What is the role in muthoot finance
  • Ans. 

    The role of Customer Service Manager in Muthoot Finance is to oversee customer service operations and ensure customer satisfaction.

    • Managing and training customer service staff

    • Developing and implementing customer service policies and procedures

    • Resolving customer complaints and issues

    • Maintaining customer satisfaction levels

    • Collaborating with other departments to improve customer experience

  • Answered by AI
  • Q2. What do u mean by muthoot finance
  • Q3. How to convince the customer that muthoot is best
  • Ans. 

    We can convince the customer that Muthoot is the best by highlighting our unique features and excellent customer service.

    • Emphasize our years of experience and expertise in the industry

    • Highlight our competitive interest rates and flexible repayment options

    • Mention our wide network of branches and convenient online services

    • Provide examples of satisfied customers and positive reviews

    • Offer personalized solutions and go abov

  • Answered by AI
  • Q4. Who is the compitetare
  • Ans. 

    I'm sorry, I don't understand the question. Could you please rephrase or provide more context?

    • Please clarify the question or provide more context

    • I'm not sure what you mean by 'compitetare'

    • Could you please repeat or rephrase the question?

  • Answered by AI
  • Q5. What is there activity day to day
  • Ans. 

    The Customer Service Manager's day-to-day activities involve managing customer inquiries, supervising customer service representatives, and ensuring customer satisfaction.

    • Managing customer inquiries and complaints

    • Supervising and training customer service representatives

    • Developing and implementing customer service policies and procedures

    • Monitoring customer satisfaction levels and implementing improvements

    • Collaborating w...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Muthoot Finance Customer Service Manager interview:
  • Business Analysis
  • Administration
  • Communication Skills
  • Development
  • Office
  • Banking
  • Analytical skills
  • Market Research
  • Marketing
Interview preparation tips for other job seekers - U have to all this point then only u can win

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Oct 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. Confidently answer and you will be through
  • Answered Anonymously
  • Q2. Can u do sells if yess sell me a savings account
  • Ans. 

    Yes, I can sell savings accounts. Our savings account offers competitive interest rates and no monthly fees.

    • I would start by asking the customer about their current savings account and if they are happy with it.

    • Then, I would highlight the benefits of our savings account such as the competitive interest rates and no monthly fees.

    • I would also mention any additional perks such as online banking and mobile app access.

    • Final...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Kotak Mahindra Bank Assistant Manager interview:
  • Banking
Interview preparation tips for other job seekers - Confidently answer all questions and remember they will ask you questions regarding sales. Answer smartly

I applied via Referral and was interviewed in Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Insurance and it’s products
  • Q2. NRI services

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, accurate and keep Check on your communication and words you use during interview

Interview Questionnaire 

2 Questions

  • Q1. Strengh and weakness
  • Q2. Regarding sales

I applied via Referral and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Why should we hire you?
  • Q2. Just keep your answer simple and show confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice is to be confident and I think confidence is the only strategy too crack any interview

I applied via Campus Placement and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Very simple but please do not join axis bank it is a worst organization to work and HR Policy is also very very burst if you join doesn't matter in which department you are you have to do hard core sales t...

Interview Preparation Tips

Interview preparation tips for other job seekers - Any 12th class student crack that interviews

I applied via Company Website and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is customer handling the request
  • Ans. 

    Customer handling the request refers to the process of addressing and resolving customer inquiries, complaints, and requests.

    • Listening actively to the customer's concern

    • Empathizing with the customer's situation

    • Offering solutions or alternatives to resolve the issue

    • Following up with the customer to ensure satisfaction

    • Maintaining a positive and professional demeanor throughout the interaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is ok

I applied via Company Website and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What's is your role in previous organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't loose self beleive

I applied via Naukri.com and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There will be More challenging work so will i get support from here to learn

Interview Preparation Tips

Interview preparation tips for other job seekers - It was tremendous work environment i ever worked anywhere , very professional colleagues , they always ready to teach you support you , i don't wanted to left the organisation but i lost my few family members during covid so decided to take care of my few family members 🙂

I applied via Referral and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Your business achievements and products knowledge based the questions
  • Q2. Explain clearly and answering boldly

Interview Preparation Tips

Interview preparation tips for other job seekers - Smooth and knowledgeable

Muthoot Finance Interview FAQs

How many rounds are there in Muthoot Finance Customer Service Manager interview?
Muthoot Finance interview process usually has 2 rounds. The most common rounds in the Muthoot Finance interview process are Resume Shortlist and HR.
What are the top questions asked in Muthoot Finance Customer Service Manager interview?

Some of the top questions asked at the Muthoot Finance Customer Service Manager interview -

  1. How to convince the customer that muthoot is b...read more
  2. What is there activity day to ...read more
  3. What is the role in muthoot fina...read more

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Muthoot Finance Customer Service Manager Salary
based on 5 salaries
₹2.5 L/yr - ₹5 L/yr
43% less than the average Customer Service Manager Salary in India
View more details

Muthoot Finance Customer Service Manager Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

4.4

Skill development

3.8

Work-life balance

3.8

Salary

5.0

Job security

5.0

Company culture

3.8

Promotions

3.8

Work satisfaction

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