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Hyundai Motor India Limited
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Hyundai Motor India Limited Customer Service Manager Interview Questions, Process, and Tips
Top Hyundai Motor India Limited Customer Service Manager Interview Questions and Answers
- Q1. How you will deal a Customer when our service regarding his car was poor and he doesn't want to come back in the workshop?
- Q2. Do you have basic computer knowledge?
- Q3. How to handel in customer complain ?
Hyundai Motor India Limited Customer Service Manager Interview Experiences
2 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 2 interview rounds.
(7 Questions)
- Q1. What is your comunication skill ?
- Ans.
I have excellent communication skills.
I am a skilled listener and can effectively understand and address customer needs.
I am able to communicate clearly and concisely, both verbally and in writing.
I am adept at adapting my communication style to different individuals and situations.
I am proficient in using various communication channels, such as phone, email, and live chat.
I have experience in resolving conflicts and h...
- Q2. What is your qualification ?
- Ans.
I have a Bachelor's degree in Business Administration and 5 years of experience in customer service management.
Bachelor's degree in Business Administration
5 years of experience in customer service management
- Q3. What is your customer service ?
- Ans.
Our customer service is exceptional, providing timely and effective solutions to all customer queries and concerns.
We prioritize customer satisfaction above all else
We have a team of highly trained and empathetic customer service representatives
We use various communication channels to ensure prompt and efficient service
We constantly gather feedback to improve our service
We go above and beyond to exceed customer expecta...
- Q4. How to handel in customer complain ?
- Ans.
Handling customer complaints requires active listening, empathy, and a solution-oriented approach.
Listen actively and empathetically to the customer's complaint.
Apologize for the inconvenience caused and assure the customer that their complaint will be addressed.
Ask questions to understand the issue better and gather all necessary information.
Offer a solution or alternatives to resolve the issue.
Follow up with the cust...
- Q5. How to vheicle codinates ?
- Ans.
Vehicle coordinates can be obtained through GPS or mapping software.
GPS technology can provide real-time vehicle coordinates
Mapping software can display vehicle coordinates on a map
Vehicle tracking systems can also provide coordinates
Coordinates can be used to track vehicle location and optimize routes
- Q6. How to handel the customer ?
- Ans.
Handling customers requires active listening, empathy, and problem-solving skills.
Listen actively to the customer's concerns and needs.
Show empathy and understanding towards the customer's situation.
Use problem-solving skills to find a solution that meets the customer's needs.
Communicate clearly and effectively with the customer.
Follow up with the customer to ensure their satisfaction.
- Q7. What are the solution on problem in vheicle
- Ans.
The solutions to vehicle problems depend on the specific issue, but common solutions include regular maintenance, repairs, and replacements.
Regular maintenance can prevent many problems, such as oil changes, tire rotations, and brake inspections.
Repairs may be necessary for issues such as engine problems, transmission issues, or electrical malfunctions.
Replacements may be needed for parts that wear out over time, such ...
Interview Preparation Tips
Coustomer problem shoutout
Rituraj pandey
I applied via Approached by Company and was interviewed before Feb 2017. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. How you will deal a Customer when our service regarding his car was poor and he doesn't want to come back in the workshop?
- Ans.
I would apologize for the poor service and offer to make it right by sending a technician to the customer's location.
Apologize sincerely for the poor service
Offer to send a technician to the customer's location to fix the issue
Assure the customer that their satisfaction is a top priority
Provide a discount or compensation for the inconvenience caused
Follow up with the customer to ensure their issue has been resolved
- Q2. You are a student, then how you'll manage both, study and job?
- Ans.
I will prioritize my tasks, create a schedule, and utilize time management techniques to balance study and work effectively.
Create a study schedule and stick to it
Prioritize tasks based on deadlines and importance
Utilize time management techniques such as the Pomodoro technique
Seek support from professors and supervisors for flexibility when needed
- Q3. Do you have basic computer knowledge?
- Ans.
Yes, I have basic computer knowledge.
Proficient in using Microsoft Office Suite
Familiar with email and internet usage
Able to troubleshoot common computer issues
Experience with customer relationship management (CRM) software
Interview Preparation Tips
So all freshers please include this positive and never give up quality in you... It will really help you when you become nervous to crack an interview.
Skills: Communication, Body Language, Leadership, Decision Making Skills
Duration: <1 week
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(5 Questions)
- Q1. What did you studied
- Q2. Where are you from
- Ans.
I am from a small town in the Midwest known for its friendly community and beautiful scenery.
I grew up in a close-knit community where everyone knows each other.
The town is surrounded by lush green forests and rolling hills.
Despite its small size, the town has a strong sense of community and pride.
I have fond memories of spending summers swimming in the local lake and hiking in the nearby mountains.
- Q3. What's your family back ground
- Ans.
My family background is diverse and includes a mix of cultures and traditions.
My family is multicultural, with members from different countries and backgrounds.
We celebrate a variety of holidays and traditions from different cultures.
Family gatherings often involve a blend of cuisines and languages.
There is a strong emphasis on education and career success in my family.
We prioritize communication and support within our
- Q4. What's your current position
- Ans.
I am currently working as a Customer Service Representative at XYZ Company.
Handling customer inquiries and resolving issues
Providing product information and assistance
Processing orders and returns
Maintaining customer satisfaction and retention
- Q5. Where is your payslips
- Ans.
My payslips are stored electronically in the company's HR system.
My payslips are stored electronically in the company's HR system
I can access my payslips by logging into the employee portal
If needed, I can provide printed copies of my payslips
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
Royal Enfield
Anonymous
posted on 26 Jun 2024
(2 Questions)
- Q1. What is the CDI score of sales .
- Ans.
CDI score of sales measures the effectiveness of sales representatives in converting leads into customers.
CDI stands for Conversion Rate of Incoming leads
It is calculated by dividing the number of converted leads by the total number of incoming leads and multiplying by 100
A high CDI score indicates that sales representatives are effectively converting leads into customers
Example: If 50 out of 100 incoming leads are con...
- Q2. What is the diff between customer satisfaction and customer retention
- Ans.
Customer satisfaction is the perception of customers about a product or service, while customer retention is the ability of a company to keep customers coming back.
Customer satisfaction is a measure of how happy or content customers are with a product or service.
Customer retention is the ability of a company to keep customers coming back for repeat business.
Customer satisfaction can be influenced by factors like qualit...
Interview Preparation Tips
Selected
I was interviewed before May 2022.
(3 Questions)
- Q1. I hope BMW is a good
- Ans. Thare are caring and marketing exilent in BMW company
- Q2. Bmw car is amazing but value is down in market
- Q3. When I see bmw my heart say amazing 😍🤩...
I applied via Approached by Company and was interviewed in Feb 2022. There were 2 interview rounds.
AT THE ENVIRONMENT FOR PASSINATE WORKER
Interview Preparation Tips
- Data Entry
- Management
- Hotel Management
- Maintenance
- Customer Relationship
ALWAYS THINK POSITIVE AND DON'T BE FRIENDLY OUR DEALERS...
BECAUSE THEY WILL BE THINK AS LIKE YOU ARE FOOL, YOU ARE DOING YOUR WORK EXCELLENT PERFORMANCE, PROUD YOURSELF...
THANK YOU
Customer Relation Executive Interview Questions & Answers
Škoda Auto Volkswagen
Mala S
posted on 29 Nov 2021
I applied via Walk-in
Interview Questionnaire
3 Questions
- Q1. First of self introduction and my future ambition that's all
- Q2. What's mean by principle of management
- Ans.
Principles of management refer to the fundamental guidelines for managing an organization effectively.
Principles of management are universal and can be applied to any organization.
They provide a framework for decision-making and problem-solving.
Some of the key principles of management include planning, organizing, leading, and controlling.
For example, a manager might use the principle of planning to set goals and objec...
- Q3. How to handle the management
- Ans.
Handling management requires effective communication, understanding their expectations, and delivering results.
Communicate regularly and clearly with management
Understand their goals and expectations
Provide regular updates on progress and results
Be proactive in identifying and addressing issues
Build a positive and collaborative relationship with management
Provide solutions and recommendations when presenting problems
Be...
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
Suzuki Motorcycle
Nandita Sethi
posted on 4 Sep 2022
I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.
(6 Questions)
- Q1. Basic questions- tell me about yourself.
- Q2. How you will tackle angry customers?
- Ans.
I will listen to their concerns, empathize with them, and offer a solution to their problem.
Listen actively to their complaints
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Remain calm and professional
Follow up with the customer to ensure their satisfaction
- Q3. How u will tackle if customer is screaming and his vehicle is not ready?
- Ans.
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
Listen actively to the customer's concerns and acknowledge their frustration.
Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.
Offer a solution such as a loaner car or a discount on the service.
Follow up with the customer to ensure their satisfaction and address any further ...
- Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
- Q5. How soon you can join?
- Ans.
I can join within 2 weeks.
I am currently serving a notice period of 2 weeks.
I have completed all my pending projects and can start immediately.
I am flexible with the joining date and can adjust as per the company's requirement.
- Q6. Why you want to come in automobile sector.?
- Ans.
I am passionate about the automobile industry and its impact on people's lives.
Fascinated by the advancements in automotive technology
Enjoy working with people and helping them find the right vehicle
Thrilled by the fast-paced and dynamic nature of the industry
Believe in the importance of building strong customer relationships
Excited about contributing to the growth and success of automobile companies
Interview Preparation Tips
simran kaur
I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about yourself?)
Basic general knowledge test
(1 Question)
- Q1. What are your goals for future ??
Interview Preparation Tips
I was interviewed in Jun 2017.
Interview Questionnaire
4 Questions
- Q1. Tell me something about yourself
- Q2. What are your goals in life
- Q3. What you know about shamam motors
- Ans.
Shamam Motors is a renowned automobile company known for its high-quality vehicles and exceptional customer service.
Shamam Motors is a well-established automobile company.
They are known for producing high-quality vehicles.
The company is recognized for its exceptional customer service.
Shamam Motors offers a wide range of vehicles including sedans, SUVs, and trucks.
They have a strong presence in both domestic and interna...
- Q4. 10 more questions
Interview Preparation Tips
Experience: I gave my interview at arya honda Santa Cruz the intervieweer quarled with me she was very rude had loads of attitude branded me for wearing casuals while i was wearing formal wears I was sitting normally branded me for sitting in slouchy positions eventually that simi rejected me nobody wants your job who wants to work with a madam like you and on job fair it's your responsibility to call me send the proper address!!! You were very demotivatIng nature and was one of the worst interviews of my life
Tips: I gave my interview at arya honda Santa Cruz the intervieweer quarled with me she was very rude had loads of attitude branded me for wearing casuals while i was wearing formal wears I was sitting normally branded me for sitting in slouchy positions eventually that simi rejected me nobody wants your job who wants to work with a madam like you and on job fair it's your responsibility to call me send the proper address!!! You were very demotivatIng nature and was one of the worst interviews of my life
Skills: Communication
College Name: Mumbai University
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Hyundai Motor India Limited Customer Service Manager Interview Process
based on 1 interview
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Hyundai Motor India Limited Customer Service Manager Reviews and Ratings
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Rating in categories
|
Manager
712
salaries
|  ₹9.9 L/yr - ₹31 L/yr |
|
Assistant Manager
580
salaries
| ₹7 L/yr - ₹20 L/yr |
|
Trainee
445
salaries
| ₹1.5 L/yr - ₹3.8 L/yr |
|
Diploma Mechanical Engineer
319
salaries
| ₹1.2 L/yr - ₹4.2 L/yr |
|
Hyundai Diploma Trainee
255
salaries
| ₹1.6 L/yr - ₹4 L/yr |
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