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Hyundai Motor India Limited Customer Service Manager Interview Questions, Process, and Tips

Updated 28 Feb 2023

Top Hyundai Motor India Limited Customer Service Manager Interview Questions and Answers

View all 7 questions

Hyundai Motor India Limited Customer Service Manager Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(7 Questions)

  • Q1. What is your comunication skill ?
  • Ans. 

    I have excellent communication skills.

    • I am a skilled listener and can effectively understand and address customer needs.

    • I am able to communicate clearly and concisely, both verbally and in writing.

    • I am adept at adapting my communication style to different individuals and situations.

    • I am proficient in using various communication channels, such as phone, email, and live chat.

    • I have experience in resolving conflicts and h...

  • Answered by AI
  • Q2. What is your qualification ?
  • Ans. 

    I have a Bachelor's degree in Business Administration and 5 years of experience in customer service management.

    • Bachelor's degree in Business Administration

    • 5 years of experience in customer service management

  • Answered by AI
  • Q3. What is your customer service ?
  • Ans. 

    Our customer service is exceptional, providing timely and effective solutions to all customer queries and concerns.

    • We prioritize customer satisfaction above all else

    • We have a team of highly trained and empathetic customer service representatives

    • We use various communication channels to ensure prompt and efficient service

    • We constantly gather feedback to improve our service

    • We go above and beyond to exceed customer expecta...

  • Answered by AI
  • Q4. How to handel in customer complain ?
  • Ans. 

    Handling customer complaints requires active listening, empathy, and a solution-oriented approach.

    • Listen actively and empathetically to the customer's complaint.

    • Apologize for the inconvenience caused and assure the customer that their complaint will be addressed.

    • Ask questions to understand the issue better and gather all necessary information.

    • Offer a solution or alternatives to resolve the issue.

    • Follow up with the cust...

  • Answered by AI
  • Q5. How to vheicle codinates ?
  • Ans. 

    Vehicle coordinates can be obtained through GPS or mapping software.

    • GPS technology can provide real-time vehicle coordinates

    • Mapping software can display vehicle coordinates on a map

    • Vehicle tracking systems can also provide coordinates

    • Coordinates can be used to track vehicle location and optimize routes

  • Answered by AI
  • Q6. How to handel the customer ?
  • Ans. 

    Handling customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to the customer's concerns and needs.

    • Show empathy and understanding towards the customer's situation.

    • Use problem-solving skills to find a solution that meets the customer's needs.

    • Communicate clearly and effectively with the customer.

    • Follow up with the customer to ensure their satisfaction.

  • Answered by AI
  • Q7. What are the solution on problem in vheicle
  • Ans. 

    The solutions to vehicle problems depend on the specific issue, but common solutions include regular maintenance, repairs, and replacements.

    • Regular maintenance can prevent many problems, such as oil changes, tire rotations, and brake inspections.

    • Repairs may be necessary for issues such as engine problems, transmission issues, or electrical malfunctions.

    • Replacements may be needed for parts that wear out over time, such ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Coustomer management,customer suport
Coustomer problem shoutout

I applied via Approached by Company and was interviewed before Feb 2017. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How you will deal a Customer when our service regarding his car was poor and he doesn't want to come back in the workshop?
  • Ans. 

    I would apologize for the poor service and offer to make it right by sending a technician to the customer's location.

    • Apologize sincerely for the poor service

    • Offer to send a technician to the customer's location to fix the issue

    • Assure the customer that their satisfaction is a top priority

    • Provide a discount or compensation for the inconvenience caused

    • Follow up with the customer to ensure their issue has been resolved

  • Answered by AI
  • Q2. You are a student, then how you'll manage both, study and job?
  • Ans. 

    I will prioritize my tasks, create a schedule, and utilize time management techniques to balance study and work effectively.

    • Create a study schedule and stick to it

    • Prioritize tasks based on deadlines and importance

    • Utilize time management techniques such as the Pomodoro technique

    • Seek support from professors and supervisors for flexibility when needed

  • Answered by AI
  • Q3. Do you have basic computer knowledge?
  • Ans. 

    Yes, I have basic computer knowledge.

    • Proficient in using Microsoft Office Suite

    • Familiar with email and internet usage

    • Able to troubleshoot common computer issues

    • Experience with customer relationship management (CRM) software

  • Answered by AI

Interview Preparation Tips

General Tips: I was quite fresher and had no idea about anything... Bt my positive, hard working attitude and never give up behavior helped me to get that job, My interview lasted for about 1 hour max to max...
So all freshers please include this positive and never give up quality in you... It will really help you when you become nervous to crack an interview.
Skills: Communication, Body Language, Leadership, Decision Making Skills
Duration: <1 week

Customer Service Manager Interview Questions Asked at Other Companies

Q1. How you will deal a Customer when our service regarding his car w ... read more
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Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

Interview questions from similar companies

Interview Questionnaire 

4 Questions

  • Q1. Tell us something about your self, summer inetrnship, family etc. ?
  • Ans. 

    I am a hardworking individual with a passion for learning and growth. I completed a summer internship in marketing and come from a supportive family.

    • I am a hardworking individual

    • Passionate about learning and growth

    • Completed a summer internship in marketing

    • Come from a supportive family

  • Answered by AI
  • Q2. Demonstrate how will you retain an employee at your dealer's?
  • Ans. 

    To retain an employee, I will focus on creating a positive work environment and offering opportunities for growth and development.

    • Offer competitive salaries and benefits

    • Provide opportunities for training and development

    • Create a positive work culture with open communication and recognition

    • Offer flexible work arrangements

    • Provide opportunities for career advancement within the company

    • Regularly check in with employees to a...

  • Answered by AI
  • Q3. Are you comfortable with working in different city and travelling?
  • Ans. 

    Yes, I am comfortable with working in different cities and travelling.

    • I have previous experience working in different cities and travelling for work.

    • I am adaptable and can quickly adjust to new environments.

    • I enjoy exploring new places and meeting new people.

    • I understand the importance of being flexible and available for work-related travel.

    • I am willing to make necessary arrangements to ensure smooth travel and work ex

  • Answered by AI
  • Q4. Why did you enter the GD late?
  • Ans. 

    I apologize for being late. I had an emergency that I had to attend to.

    • I had an unexpected emergency that required my immediate attention

    • I made sure to inform the organizers as soon as I could

    • I understand the importance of punctuality and will ensure it in the future

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Its a simple test to check your people skills, your personality and whether you are capable to handle difficult situations
Tips: Its very simple, no need to worry abt it. Everyone clears this one.

Round: Group Discussion
Experience: The GD took place on 12th feb and so the topic was very recent. Everybody had  abundant data and thus plenty of points to make. It was a well structured GD, 10 minutes to discuss and 5 minutes to individually conclude the topic. I made my first point pretty late which was a wrong thing to do as I was asked about this in my interview. Later on I was successful to put 3-4 distinct points and as I was 8th amongst 10 ppl I could structure my conclusion well.
Tips: 1. Please read about the recent topics in newspaper.2.Numbers aren't important they don't make much difference. 3. If you are  applying for marketing/sales job be presentable, improve your diction and grammar. 4.Make distinct points.
Duration: 15 minutes

Round: HR Interview
Experience: The HRs were very calm and poised, they gave me enough time to frame my answers. Overall it was a pleasant experience.
Tips: Be yourself and show that you need this job. Show that you come from a family which is supportive and that you are flexible when it comes to location.

College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH

I was interviewed in Jun 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: it was very optimistic.
Tips: always be positive


I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What improvements you did in your last company ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Wear formal dress, shaving should be done.

I applied via Referral and was interviewed before Sep 2017. There were 2 interview rounds.

Interview Preparation Tips

Round: Offer letter
Experience: I got confirmation from HR at December, but they gave letter in march month, day by day I have to call them and follow for the offer letter, They gave offer letter after 3 months, but ask me to join within one month.

General Tips: Please dont prefer to work in Mahindra and dont spoil your carrier.
Duration: 1-3 Months

I applied via Campus Placement

Interview Preparation Tips

Round: Group Discussion
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.

Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

How can we make our company in number 1 position

Round 3 - HR 

(3 Questions)

  • Q1. If your friend wants to go on leave at the same time you have applied what you will do I told HR person if my collegue have the genuine reason for taking his leave the i will cancel my leave application
  • Ans. 

    I would consider the reasons for both my friend and myself needing leave and make a decision based on the urgency and importance of each situation.

    • Assess the reasons for both your friend and yourself needing leave

    • Consider the urgency and importance of each situation

    • Communicate with your friend and discuss the possibility of one of you rescheduling your leave

    • If both reasons are equally important, prioritize based on sen...

  • Answered by AI
  • Q2. What was my expectations
  • Q3. How early you can join the company
  • Ans. 

    I can join the company within two weeks of receiving a job offer.

    • I am currently serving a notice period of two weeks at my current job.

    • I have already completed all necessary paperwork and background checks.

    • I am excited about the opportunity and ready to start as soon as possible.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Volkswagen Assistant Manager interview:
  • General Administration
  • Office Assistance
  • SAP Basis
  • Logistics Coordination
Interview preparation tips for other job seekers - Assessment should be there in each company this help candidate to know about the company and at the same time company also come to know about candidates views
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic Question and Work Experience
Round 3 - One-on-one 

(1 Question)

  • Q1. Department Head interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Know about the company And it's product

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All question releted to your work experience and technical also.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared as per your resume also some questions came from your technical background.
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Hyundai Motor India Limited Interview FAQs

How many rounds are there in Hyundai Motor India Limited Customer Service Manager interview?
Hyundai Motor India Limited interview process usually has 2 rounds. The most common rounds in the Hyundai Motor India Limited interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Hyundai Motor India Limited Customer Service Manager interview?

Some of the top questions asked at the Hyundai Motor India Limited Customer Service Manager interview -

  1. How you will deal a Customer when our service regarding his car was poor and he...read more
  2. Do you have basic computer knowled...read more
  3. How to handel in customer complai...read more

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Hyundai Motor India Limited Customer Service Manager Interview Process

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