Yamaha Motor Customer Service Manager Interview Questions and Answers

Q1. What is the CDI score of sales .
Ans. 
CDI score of sales measures the effectiveness of sales representatives in converting leads into customers.
• CDI stands for Conversion Rate of Incoming leads

• It is calculated by dividing the number of converted leads by the total number of incoming leads and multiplying by 100

• A high CDI score indicates that sales representatives are effectively converting leads into customers

• Example: If 50 out of 100 incoming leads are con...read more
Answered by AI
Add your answer
Q2. What is the diff between customer satisfaction and customer retention
Ans. 
Customer satisfaction is the perception of customers about a product or service, while customer retention is the ability of a company to keep customers coming back.
• Customer satisfaction is a measure of how happy or content customers are with a product or service.

• Customer retention is the ability of a company to keep customers coming back for repeat business.

• Customer satisfaction can be influenced by factors like qualit...read more
Answered by AI
Add your answer

Q1. I hope BMW is a good
Ans. Thare are caring and marketing exilent in BMW company
Answered Anonymously
Add your answer
Q2. Bmw car is amazing but value is down in market
Add your answer
Q3. When I see bmw my heart say amazing 😍🤩...
Add your answer

Q1. Basic questions- tell me about yourself.
Add your answer
Q2. How you will tackle angry customers?
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
Answered by AI
Add your answer
Q3. How u will tackle if customer is screaming and his vehicle is not ready?
Ans. 
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
Answered by AI
Add your answer
Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
Add your answer
Q5. How soon you can join?
Ans. 
I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
Answered by AI
Add your answer
Q6. Why you want to come in automobile sector.?
Ans. 
I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
Answered by AI
Add your answer

Q1. Tell me something about yourself?)
Add your answer

Basic general knowledge test

Q1. What are your goals for future ??
Add your answer

Q1. What do you know about RE
Add your answer
Q2. How will you handle irate cx
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints without interrupting them

• Empathize with their situation and show understanding

• Offer a solution to their problem and follow up to ensure their satisfaction

• Remain calm and professional throughout the interaction
Answered by AI
Add your answer

Q1. Why did you choose hyundai company?
Add your answer
Q2. What do you know about the motor line?
Ans. 
The motor line refers to a range of products related to motors and motor vehicles.
• The motor line includes products such as engines, transmissions, and other components for vehicles.

• It may also include accessories and parts for maintenance and repair of motors.

• Companies like Ford, Toyota, and General Motors have their own motor lines.

• Motor line products are essential for the automotive industry and transportation sector
Answered by AI
Add your answer
Q3. Where have you worked before?
Add your answer