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Yamaha Motor

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4.1

based on 1.4k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Automobile Company - 2024

18 Yamaha Motor Jobs

M365 Center Manager

Yamaha Motor Solutions India Pvt Ltd

4.1

based on 1.4k Reviews

8-10 years

Faridabad

1 vacancy

M365 Center Manager

Yamaha Motor

posted 22d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Information Technology Robotic Process Automation Microsoft Power BI Air Ticketing Compliance

+ 4 more

Job Description

We are seeking a dynamic and experienced Manager to establish and manage a global Microsoft 365 (M365) support team for Yamahas worldwide user base. The ideal candidate will have strong expertise in M365/O365 services, leadership skills, and a customer-centric approach. This role will focus on building the team, defining processes, ensuring seamless support delivery, and aligning with global IT and business goals.

Key Responsibilities

Team Setup and Leadership
- Recruit, onboard, and manage a skilled team of M365 support engineers who can provide L1/L2/L3 support in Outlook, Office Apps, TEAMS, SharePoint App, PowerApps, M365 administration.
- Define roles, responsibilities, and performance metrics for the support team.
- Foster a culture of collaboration, innovation, and continuous improvement.
Support Management
- Establish and manage a global support model for M365 users, ensuring 24/7 availability and timely resolution of issues.
- Implement and maintain ticketing and escalation processes to ensure high-quality service delivery.
- Monitor and report on support performance, including SLA adherence, ticket resolution times, and user satisfaction.
Technical Expertise and Problem Resolution
- Act as the escalation point for complex M365-related issues in area of Exchange Online, SharePoint, Office applications (Word/Excel, PowerPoint, Power BI), Microsoft Teams collaboration suite, compliance and security tools, Phone System. Audio Conferencing.
- Oversee configuration, troubleshooting, and optimization of M365 applications, including Exchange Online, SharePoint, Teams, OneDrive, and Power Platform.
- Collaborate with Microsoft and other vendors for advanced troubleshooting and updates.
Process Development and Optimization
- Design and implement support workflows, knowledge base resources, and user self-service tools.
- Establish standard operating procedures (SOPs) and ensure compliance with Yamaha s IT policies.
- Identify opportunities for process automation and enhancement.
Stakeholder Engagement
- Coordinate with global IT teams, regional offices, and business leaders to understand user needs and expectations.
- Provide regular updates to stakeholders on team performance and key initiatives.
- Drive user adoption and training programs for M365 features and updates.
Governance and Compliance
- Ensure compliance with Yamahas IT governance policies and global standards.
- Manage user access, security, and data governance within the M365 environment.
- Monitor and address compliance risks, including GDPR and other regional regulations.

Required Skills and Qualifications

Educational Background : Bachelor s degree in Computer Science, Information Technology, or related field.
Professional Experience :
- 8+ years of experience in IT, with at least 3 years managing M365/O365 environments.
- Proven track record in setting up and managing global IT support teams.
Technical Skills :
- Expertise in M365/O365 services, including administration, troubleshooting, and integration.
- Pre-sales/Consultative skills are preferred
- Strong understanding of ITIL processes and best practices.
- Familiarity with tools like PowerShell, Azure AD, and M365 security and compliance features.
Leadership Skills :
- Experience leading diverse teams across multiple geographies.
- Excellent communication and stakeholder management abilities.
Certifications :
- Microsoft 365 Certified: Enterprise Administrator Expert (preferred).
- ITIL Foundation Certification (preferred).

Preferred Attributes

Strong problem-solving and decision-making abilities.
Ability to work in a fast-paced, dynamic environment with evolving priorities.
Passion for technology and user satisfaction.
Prior experience in a multinational corporation or similar environment is a plus.

What We Offer

A chance to work in a global, innovative organization with cutting-edge technology.
Opportunities for professional growth and development.
Competitive compensation and benefits package.
Overseas travel opportunities

Employment Type: Full Time, Permanent

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