InCred Finance Collections Manager Interview Questions and Answers

Q1. Previous job details
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Q2. How to handle team
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Q3. How to collect emi with Hard customer
Ans. 
To collect EMI from hard customers, it is important to establish clear communication, offer flexible payment options, and escalate to higher authorities if necessary.
• Establish clear communication with the customer to understand their situation and negotiate a feasible payment plan.

• Offer flexible payment options such as extending the deadline, reducing the amount, or setting up a payment schedule.

• Escalate the issue to h...read more
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Q4. How to work on field
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Working on field involves conducting visits to clients, assessing their situation, negotiating payment plans, and ensuring compliance.
• Schedule visits to clients based on priority and location

• Assess the client's financial situation and ability to pay

• Negotiate payment plans that are feasible for the client and beneficial for the company

• Ensure compliance with payment agreements and follow up on overdue accounts

• Maintain de...read more
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My self and family members details General work

Q1. What is your experience with collections?
Ans. 
I have over 5 years of experience managing collections for a financial institution.
• Managed a team of collectors to ensure timely payments from delinquent accounts

• Implemented strategies to reduce outstanding balances and increase recovery rates

• Utilized software systems to track and monitor collection efforts

• Negotiated payment plans with customers to resolve outstanding debts
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Q2. Process orientation and system knowledge
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What about myself in financial experience

Q1. Salary negotiation
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Q2. How much salary growth
Ans. 
Salary growth in the Collections Manager role varies depending on factors such as experience, performance, and company policies.
• Salary growth in this role is typically influenced by factors such as years of experience in the field.

• Performance evaluations and meeting targets can also lead to salary increases.

• Company policies and annual reviews may determine the extent of salary growth for Collections Managers.
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Q1. Share details of your previous job.
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Q1. Self Introduction Family Introduction Qualification introduce etc.
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